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Odd entry on account activity??

Discussion in 'DIRECTV General Discussion' started by lparsons21, Apr 4, 2014.

  1. lparsons21

    lparsons21 Hall Of Fame

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    Mar 4, 2006
    Herrin, IL
    I looked at my account today as I do a few times a month to see what D* might have done.

    Today I see :

    PREMIER - $0/3MosPick4

    And a charge of $11.20


    I cancelled Premier on 4/1, this entry was for 4/2.

    Moved to Xtra w/HBO/SHO and credits and charges for that were done on the 1st. Anyone know what the this is?
     
  2. harsh

    harsh Beware the Attack Basset

    21,192
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    Jun 14, 2003
    Salem, OR
    Looks like they enrolled you in a free promotion for premium channels in the process.

    It seems like you should have received a credit rather than a charge for any pro-rate on the Premiere package that you didn't use (since you had already paid for Premiere).
     
  3. lparsons21

    lparsons21 Hall Of Fame

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    Herrin, IL
    That's what I thought. Called them and talked to billing and they assured me all would be good on the 6th, but they couldn't explain it.

    She started with it was a charge for cancelling the premiums, but I told her that they were part of Premier and had been in place nearly 3 months, that's when she gave me the 'it will be good...' dodge! :)

    So I guess I'll look on the 6th and see what the hell they are talking about
     
  4. Dude111

    Dude111 An Awesome Dude

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    Aug 6, 2010
    I hope your bill comes ok buddy!!!

    Its good you are on top of things!! :)
     
  5. lparsons21

    lparsons21 Hall Of Fame

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    Herrin, IL
    turns out the entry is correct, though the billing CSR couldn't explain it.

    I was in the 1st 3 months and got a discount of $48/month for the 4 premium channels. Had a week left of that and I cancelled 2 of them and kept 2. So the dollar figure was the removal of the portion of the $48 for that week or so that was due to the changes I made.
     

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