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Official: Black/Grey/Blank Recording Data Submission

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Earl Bonovich, Apr 28, 2008.

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  1. Tonedeaf

    Tonedeaf Legend

    254
    1
    Jun 13, 2006
    I have been having this issue for quite some time now and just not getting extremely frustrated with it. I have had a few calls to DirecTV which gets me nowhere execpt a Red button reboot.

    Running current release confimed with DirecTV tech on phone. For last 2 weeks including 2 recordings last night, I was met with an immediate Delete message. :mad:
     
  2. Feb 2, 2009 #402 of 408
    danmcmartin

    danmcmartin New Member

    1
    0
    Feb 2, 2009
    We have been having the black recording problem for a few months. No big deal until Lost started a few weeks back. We called D* and the first guy told us to unplug a few times a week and that would take care of it. An obvious short term (and ineffective) fix. Tonight we spoke to a woman that immediately told us she would send a technician out to fix the problem at our expense and who was quite condescending and no help at all. An hour later we called back and spoke to a great lady that helped us diagnose the problem and she told us it was a D* problem and had found other similar complaints and would send our particular recording issues/channels/shows up the chain to help resolve the problem.

    We experience the problem on about 50% of our recordings, some HD some SD, local channels and national networks, season pass and one time recordings. No rhyme or reason. We have reset, unplugged, etc. If it is fixed it is very temporary. I have read some of this thread and I have nothing to add that hasn't been said already. Frustrating!

    We have decide to just buy lost on DVD next fall and watch it that way. Hoping for a sooner rather than later fix.:nono2:
     
  3. bigds01

    bigds01 Cool Member

    16
    0
    Oct 3, 2008
    All of a sudden in the last week I am getting black on 1/3 of my recordings. What changed? HR21-700
     
  4. harsh

    harsh Beware the Attack Basset

    21,192
    182
    Jun 14, 2003
    Salem, OR
    Perhaps you got the latest national release software?

    What has your weather been like?
     
  5. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    harsh,

    There is no reason to even suggest that it's the new NR software as if that were the case there would have been a lot more reports than this one report. The NR is almost complete at this point and has been rolling out for nearly 3 weeks now. It is likely something other than the software update.
     
  6. bigds01

    bigds01 Cool Member

    16
    0
    Oct 3, 2008
    Literally nothing has changed in my setup and in VA we have had almost no rain for a month. I have audio sync problems on heroes tonight.
     
  7. harsh

    harsh Beware the Attack Basset

    21,192
    182
    Jun 14, 2003
    Salem, OR
    If nothing else has changed (including the weather), it makes some sense to suspect a problem between the receiver and the new NR as it is the one known change.
     
  8. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    Folks, I'm closing this thread. This thread and the offsite tracking page it references were created for a particular bug, which has long since been squashed. If you're continuing to have black screen recordings, please start a thread with your particular circumstances so we can help you diagnose it. I have no reason to believe that the new national release is the culprit, so let's deal with it on a case-by-case basis.
     
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