Customer since 10/98. With premier the whole time. First call said "upgrade". Csr said 199. Turned it down. Called today said cancel and and was offered 99 free whole home cck and free install. It was her first time selling the hr34. Glad some of you guys were wrong about no discounts a few weeks back. The Csr never knows what you say at the prompts. So saying cancel doesn't mean anything.