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Official: HR34 pricing as of 2/9/2012

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Feb 9, 2012.

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  1. Feb 17, 2012 #501 of 1281
    chrisexv6

    chrisexv6 Godfather

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    Funny thing is the PDF file that Directv put out for the HR34 actually says "Remote is NOT included". Im guessing they assume most are using this as a server? Doesnt seem to be a big deal though, since the installers are just handing out remotes (Im sure they have a ton of them on the truck!) I would use the remote for my HR21 but I eventually want to disable that so I need to send it all back to D*.

    As far as disabling Whole Home to order, they did not do that to mine, and my whole home DVR status is still intact according to my account view on directv.com
     
  2. Feb 17, 2012 #502 of 1281
    LoopinFool

    LoopinFool Icon

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    Aug 31, 2007
    I never had whole-home so they didn't have to do that.

    What did happen was that for some reason it got entered as an install with one RVU television client. The bad news is that the RVU feature is $6/mo. I noticed it when I went online and double-checked all my account features last night after the install.

    I only have one TV and the HR34 is hooked to it directly, so I called in to have RVU removed from the account. It took them a very long time to figure out how to remove the extra TV. Perhaps it's not a "supported configuration", but they did eventually sort it out. The RVU option no longer even shows up on the web page, probably because customers can't activate it themselves.

    - LoopinFool
     
  3. Feb 17, 2012 #503 of 1281
    wco81

    wco81 Legend

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    Feb 23, 2008
    No remote?

    And they want $399 for this, a leased unit?
     
  4. Feb 17, 2012 #504 of 1281
    huskerhead

    huskerhead AllStar

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    Oct 27, 2002
    I was told the remote I had (RC65RB) was better than what he had on his truck so he told me to re-use my current one.
     
  5. Feb 17, 2012 #505 of 1281
    jpray72

    jpray72 Cool Member

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    Dec 10, 2011
    From what the tech told me remotes don't come in any of the receiver boxes they get any more. They have to get them seperate at their warehouse. Says he is always forgeting to bring them in from his truck because of that.
     
  6. Feb 17, 2012 #506 of 1281
    dwneylonsr

    dwneylonsr Cool Member

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    Jun 15, 2007
    No, they're just adding the HR34 to my current Whole Home.
     
  7. Feb 17, 2012 #507 of 1281
    RunnerFL

    RunnerFL Well-Known Member

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    They told me it "isn't that easy". I know I got lied to, several times today. I'm waiting on a promised call back that was promised to me over 4 hours ago. I'm getting angrier as the moments go on.
     
  8. Feb 17, 2012 #508 of 1281
    matthpd195

    matthpd195 AllStar

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    Jun 22, 2004
    Just had my HR34 installed. Needed SWM 16 upgrade. The tech couldn't figure out how to install the CCK & he installed the deca broadband adaptor on my HR20-100 backwards! No lights on it at all.

    Thankfully after he left I figured it out and it's now working correctly, But he didn't leave me a broadband adaptor for my second HR20-700. Will directv just send me one of those if I call & ask?
     
  9. Feb 17, 2012 #509 of 1281
    Shades228

    Shades228 DaBears

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    Mar 18, 2008
    With SWM you only need one and the rest will be connected through that one. Run the network test on each of your receivers.
     
  10. Feb 17, 2012 #510 of 1281
    matthpd195

    matthpd195 AllStar

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    Jun 22, 2004
    Am I wrong in my thinking that my HR20-700 doesn't have DECA built in? So I would need the converter to split to the SWM port & then to the ethernet port on that receiver?

    Currently my HR34 & HR20-100 are internet connected, but not the HR20-700.

    Thanks,
     
  11. Feb 17, 2012 #511 of 1281
    RunnerFL

    RunnerFL Well-Known Member

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    I finally decided to just call back and man am I glad I did! I talked to an amazing woman who not only listened to what I was trying to say she spent the time digging and found the problem. They de-activated whole home and set my account as "RVU Only" and when that's set you can't turn whole-home on, and it charges you more too. She turned that off and got me all set up!

    There are some good CSRs, you just have to keep trying I guess. :lol:
     
  12. Feb 17, 2012 #512 of 1281
    RunnerFL

    RunnerFL Well-Known Member

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    You are correct, the HR20-700 does not have built in DECA. You need a DECA box to hook it up to your DECA Cloud.
     
  13. Feb 17, 2012 #513 of 1281
    Shades228

    Shades228 DaBears

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    There should not be a line item on an order for Whole Home Media Center Installation ($49) unless you have an RVU TV being installed as a second location.

    If this happens then it was ordered wrong and you'll have an additional $6 fee per month for an RVU client on your bill.
     
  14. Feb 17, 2012 #514 of 1281
    matthpd195

    matthpd195 AllStar

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    Jun 22, 2004
    OK thanks, I'll call DirecTV and see if they will ship me one.
     
  15. Feb 17, 2012 #515 of 1281
    Shades228

    Shades228 DaBears

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    Runner is correct you would have to have a DECA unit on the HR20 however if he had installed a SWM you should have this anyways or you'll start getting some errors with whole home active on the account. If you don't have a DECA call up DIRECTV and they can send someone back out for not installing everything.
     
  16. Feb 17, 2012 #516 of 1281
    RunnerFL

    RunnerFL Well-Known Member

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    Jan 4, 2006
    That's exactly what happened on my order.
     
  17. Feb 17, 2012 #517 of 1281
    matthpd195

    matthpd195 AllStar

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    Jun 22, 2004
    Prior to today's install I did not have SWM, just a legacy 6 way multiswitch.

    I added the HR34 to my setup so I needed to SWM16 upgrade, so I think I'll be ok if DirecTV can send me the Deca adaptor for my second HR20.
     
  18. Feb 17, 2012 #518 of 1281
    Shades228

    Shades228 DaBears

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    If you didn't have an RVU TV then you paid for an installation you shouldn't have (Assuming it wasn't credited to being with).
     
  19. Feb 17, 2012 #519 of 1281
    matthpd195

    matthpd195 AllStar

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    Jun 22, 2004
    This happened on my order also, I have no RVU clients just the two HR20's & the HR34.

    So hopefully I can get a credit for the second 49 install fee I paid!
     
  20. Feb 17, 2012 #520 of 1281
    Shades228

    Shades228 DaBears

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    Make sure it's the same fee that I posted not just an Installation Fee. There is a valid fee of $49 for installation that is applied to orders as well.
     
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