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Official: HR34 pricing as of 2/9/2012

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Feb 9, 2012.

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  1. Feb 17, 2012 #521 of 1281
    nsykes

    nsykes Cool Member

    41
    2
    Oct 10, 2011
    Peoria, AZ
    Yes I do. I currently have 2 HR24's DECA connected using CCK. I have a SWM8 as well. Should be plug and play.
     
  2. Feb 17, 2012 #522 of 1281
    matthpd195

    matthpd195 AllStar

    68
    0
    Jun 22, 2004
    Here's a screenshot of my order. It looks to me like I was charged 2x$49 for install with 1 $49 install credit.
     

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  3. Feb 17, 2012 #523 of 1281
    Shades228

    Shades228 DaBears

    6,081
    45
    Mar 18, 2008
    Before a firestorm starts here's the highlighted fee in the picture is for an RVU client. The other fee is for regular installation of the order. If you did not have a second location setup with an RVU client then you should not be charged this fee.
     

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  4. Feb 17, 2012 #524 of 1281
    Shades228

    Shades228 DaBears

    6,081
    45
    Mar 18, 2008
    They credited back the RVU installation fee.
     
  5. Feb 17, 2012 #525 of 1281
    matthpd195

    matthpd195 AllStar

    68
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    Jun 22, 2004
    Ok, thanks. I'll at least be calling to get the $6 RVU client fee removed that I don't have & to have them ship me another deca broadband adapter.

    THanks for all your help!
     
  6. Feb 17, 2012 #526 of 1281
    Shades228

    Shades228 DaBears

    6,081
    45
    Mar 18, 2008
    Be patient it's a new process and I doubt many people have even see the fees for RVU yet alone enabled or disabled them. You might want to tell them that your order was seup with an RVU install which was wrong but you just need to have the DIRECTV Home Media Center service removed. This might help.
     
  7. Feb 17, 2012 #527 of 1281
    LoopinFool

    LoopinFool Icon

    876
    0
    Aug 31, 2007
    That exact same thing happened on my order. When the original CSR noticed the "duplicate" $49 install fee, she did a sales credit for that one, but not the main install fee.
    But clearly, the computer created the wrong type of install for my setup and that created a bunch of other issues.

    All is correct now (I think), but I spoke with a lot of D* personnel yesterday!

    - LoopinFool
     
  8. Feb 17, 2012 #528 of 1281
    RunnerFL

    RunnerFL Well-Known Member

    17,054
    311
    Jan 4, 2006
    I got the credit, you should too.
     
  9. Feb 17, 2012 #529 of 1281
    Shades228

    Shades228 DaBears

    6,081
    45
    Mar 18, 2008
    They credited his at the time of the order.
     
  10. Feb 17, 2012 #530 of 1281
    LoopinFool

    LoopinFool Icon

    876
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    Aug 31, 2007
    True. And for some reason his CCK order came through as "Free". Most of us seem to have had it show up as $99 and they've also been issuing sales credits to offset that.

    - LoopinFool
     
  11. Feb 17, 2012 #531 of 1281
    Shades228

    Shades228 DaBears

    6,081
    45
    Mar 18, 2008
    Not all accounts are eligible for the same promotions. There was some confusion and other factors that caused people to get offers they may not have been qualified for.
     
  12. Feb 17, 2012 #532 of 1281
    chrisexv6

    chrisexv6 Godfather

    398
    0
    Sep 14, 2002
    Im going to be in the same boat come Wed. HR34 going in....I have no SWiM setup currently, and will end up with 11 active tuners after the '34 goes in.

    I assume they will swap out the LNB on my 5 sat slimline dish.....what about DECA? I have 2 HR20s and 1 HR21....I think they *all* need DECA adapters, no?
     
  13. Feb 17, 2012 #533 of 1281
    WestDC

    WestDC Well-Known Member

    2,451
    107
    Feb 9, 2008
    Deca adapters yes!
     
  14. Feb 17, 2012 #534 of 1281
    chrisexv6

    chrisexv6 Godfather

    398
    0
    Sep 14, 2002
    Hope the installer has everything he needs on the truck! 16 port SWiM, 3 DECA adapters and some splitters....and a partridge in a pear tree.
     
  15. Feb 17, 2012 #535 of 1281
    matthpd195

    matthpd195 AllStar

    68
    0
    Jun 22, 2004
    No other credit available for me apparently. They were going to have to roll another truck for the broadband adapter the first tech didn't install. I declined, don't really want to wait around for another appointment & they would not mail it to me for some reason. No biggie I guess, I deal with it for the time being.

    I also couldn't get the RVU fee removed from my account, the rep said RVU count was set to 0, so I shouldn't be charge. I'll make sure to keep an eye on my bill though....

    I am still completely happy with the deal i received on the HR34, so far it seems like an awesome box!
     
  16. Feb 17, 2012 #536 of 1281
    Shades228

    Shades228 DaBears

    6,081
    45
    Mar 18, 2008
    You can go online and look at your recent transactions to see if any fees were added when they activated the receiver.
     
  17. Feb 17, 2012 #537 of 1281
    matthpd195

    matthpd195 AllStar

    68
    0
    Jun 22, 2004
    This is what I'm seeing on my account. I have a feeling I'll be calling back.
     

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  18. Feb 17, 2012 #538 of 1281
    nsykes

    nsykes Cool Member

    41
    2
    Oct 10, 2011
    Peoria, AZ
    After a long day on the phones with multiple people DTV came through. Basically the quote I was given last night was notated in my account because systems were down and the order couldn't be placed.

    Called early this morning to finish it and was basically told I was given an incorrect price & there was no way they could do it. After a back and forth with supervisors and multiple calls they were able to give me very close to what was notated last night.

    HMC for $99. Install for $49. CCK was credited. Install is on Sunday.

    Pretty excited for the new setup. When done I will have the HMC and 2 HR24's. They noted on the order to bring the SWM16 :) Thanks DTV!
     
  19. Feb 18, 2012 #539 of 1281
    wco81

    wco81 Legend

    209
    0
    Feb 23, 2008
    AFter two unsuccessful efforts on the phone to get good HR34 pricing, I wrote an email to Direct TV and they said they will assign to a specialist for "special handling." I guess I'm suppose to call back in and see if they have something annotated on my account, because they say they can't handle it in email and referred to the 800 number.

    But now, after researching options, I may not be so eager to sign up for another 2-year commitment. Ceton showed a prototype 6-tuner DVR with what is expected to be cheap media extender (it's based on Windows 7 Embedded platform). So while I like D* TV service and PQ, if I went to Comcast, I could vastly upgrade my broadband over my Uverse for less than what I pay D* and Uverse now.

    Plus, I want to see what Apple offers with their TV product. All kinds of rumors and supposedly due this year. I'm kind of skeptical they'd have any special content deals but maybe not be locked into anything for the next two years when there are some interesting alternatives about.

    All because D* has this inconsistent policies about how then handle equipment upgrades for existing customers. SOme of the people posting on this thread are getting deals despite being customers for less than half the time I've been a customer. One said he was still under contract!
     
  20. Feb 18, 2012 #540 of 1281
    chrisexv6

    chrisexv6 Godfather

    398
    0
    Sep 14, 2002

    Its completely frustrating, I agree! It was actually my THIRD try that yielded what i wanted.

    Im not sure if it was just the CSR I landed on, or my approach that third time...."I can go onto your website to sign up as a new customer, and Ill get that HR34 for 99.00 + 0 installation.....Im not asking for that exact deal, but after being a customer for 10 years I would hope you could get close"

    I ended up getting the HR34 for 399 - 250 credit and the installation fee was waived, so 149 (+outrageous taxes) like most other people in this thread.

    It will be interesting see if there are attempted hidden costs when the tech shows up and needs to give me a 16 port SWiM setup and a bunch of DECA parts.
     
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