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Official: HR34 pricing as of 2/9/2012

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Feb 9, 2012.

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  1. Mar 2, 2012 #701 of 1281
    Chuck W

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    So a question on this. Is there an additional "special"fee for this specific type receiver?

    I was thinking of replacing one of my older HD DVRs with one of these but I think this would require a MAJOR overhaul to my setup. I am not even on a SWiM system(still have 2 cables to every receiver and 4 coming from my dish). I also am running the MRV thru my network. So I'm thinking this would require some serious work and cost no matter how good of a deal I can swing on the receiver. :(
     
  2. Mar 2, 2012 #702 of 1281
    dennisj00

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    You may be in a good position to get a change to a SWiM-16 / necessary DECA modules / Broadband adapter and a HR34 at a good price.

    It's worth the change if you get a good price.
     
  3. Mar 2, 2012 #703 of 1281
    joshjr

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    The only fee for it is a normal additional receiver fee. If you add it and drop another receiver then you should see no difference in your monthly bill.
     
  4. Mar 3, 2012 #704 of 1281
    chrisexv6

    chrisexv6 Godfather

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    The "serious work" is covered under the installation fee. I was in the same situation as you: MRV running on my own ethernet network, 2 coax cables to each of my 3 HR2Xs.

    Ordered the HR34 for 149 after credits, they charged me 49.00 for install but gave me a 49.00 credit to offset it.

    Installer came and changed everything to SWiM/DECA. New LNB for the dish (not because of SWiM, just because a tree is growing in the way of 119), SWiM 16 switch, splitters, DECA broadband adapter, and DECA boxes at each of my HR2Xs. All works great and is now "fully supported" since its now DECA-based (not that I ever had any issues with my ethernet based network)
     
  5. Mar 3, 2012 #705 of 1281
    RACJ2

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    Well the installer arrived on time, he installed the HR34, supported MRV with DECA and cinema kit, replaced the SWiM LNB and splitter I had with new ones that had green labels. The install went smooth, my account shows that everything was free as expected and I'm enjoying having a working DVR with PIP. Now I just have my fingers crossed that I don't have the issues others are having with lock ups and missed recordings.
     
  6. Mar 3, 2012 #706 of 1281
    RunnerFL

    RunnerFL Well-Known Member

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    I'm going on my 3rd week with my HR34 and no recordings have been missed and I've had no lockups. Other quirky stuff, yes.
     
  7. Mar 3, 2012 #707 of 1281
    RACJ2

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    Thanks for the encouraging words, I hope I have your luck. I've read through the HR34 threads over the past couple weeks and I may have read about issues you posted, but what quirks have you had?
     
  8. Mar 3, 2012 #708 of 1281
    RunnerFL

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    - Guide data flushing on every reboot.
    - Not remembering my 30SKIP search after a reboot.
    - Progress bar coming up when using 30 sec skip.
    - Purple/pink screens on boot.

    While they are annoying they don't have me thinking the HR34 is bad.
     
  9. Mar 3, 2012 #709 of 1281
    revm1m

    revm1m AllStar

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    Okay, I have 3 HD hr 21/100s , I am going to call directv on Monday and get HR34. Would I get 1 HR34 and keep other 2 HR 21s OR I would just get 1 HR34 and return all 3 HR21s ?
     
  10. Mar 3, 2012 #710 of 1281
    Chuck W

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    That I could do. Did you go straight to retention or did you just deal with a good CSR to get that deal?
     
  11. Mar 3, 2012 #711 of 1281
    Dougger

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    Pulled the trigger myself this past Wednesday.

    Cliff Notes: $187 pre-tax, $198 with govt. cut included. Install went fine, and the unit's working great so far. Took conversations with total of 4 DirecTV staff.

    Details:
    The system we're starting with is pretty unsophisticated - this is our first HD DVR. So the 'before' was: (1) HD Receiver, (1) SD Receiver, (1) SD DirecTivo, with 2nd tuner deactivated in order to send modulated feed from 2nd floor bedroom to tiny TV downstairs in Kitchen.

    The 'after': (1) HR34, (1) HD Receiver (existing), (1) SD Receiver (new), (1)SD D* DVR (new). I have a new SWiM16, and they installed a DECA at the HR34 - I have a network jack right there. I'm pretty sure that from what I've read here this is superfluous, and when I pointed out that I'm pretty sure that the HR34 provides the bridge internally, the guy looked at me all funny. So I just let him do his thing.

    The idea is to get the infrastructure in place in anticipation of the thin clients being released one of these days - and hopefully replace all of the other assorted receivers with those.

    The Phone Odyssey:

    Called regular CSR, no budging off of full price, but decided not to press in order to collect my thoughts for the next call.

    Call #2 was just to establish my contract status, as I was a little fuzzy on when my last 2-year commitment was established. Just wanted to assess what ammo I had in the armory ;) This CSR provided the info (I'm out of contract), and said,"I certainly hope you're not asking about this in order to cancel!" - which caught me a bit by surprise. So I said, yeah, hope it doesn't come to that...blah blah...and went through the whole litany. He guessed that the last CSR must not have been in the Equipment Dept., and - Oh look! - there is a credit available to get it down to $99 + $50. Huzzah! Now he just needed to note this, and pass me along to someone else, who would button the deal up. Onto hold I go.

    5-10 minutes later, CSR #3 picks up, and I explain what I've been holding for. She's all like - :confused: - saying she sees the note, but it must be CSR #2's error. Now I decided it was time for more thought-collecting, told her how dispirited I was, and bid her good-day.

    So I finally used the "cancel...cancel..." lifeline. I was determined that I'd absolutely be willing to cancel, either to a) re-subscribe to get the new customer deal (although they probably have ways of dealing with such shenanigans), or b), jump to Dish, and hope that this Hopper/Joey business pans out. I feel like we're nearing the end of the distributed-DVR paradigm, and don't want to go broke to get into the server/client model.

    So we did get to the $300 credit, but her system would not let her proceed without including a $99 charge for the CCK. So the best she could do was knock $60 off of the CCK, for a total credit of $360. With my stamina waning, and getting close to a dinner reservation, I settled for $37 over my original target.

    So now - C'mon C30!! :)
     
  12. Mar 3, 2012 #712 of 1281
    TheWizz

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    So I ordered my HR34 last week and had it installed on Thursday. I chuckled when they said it would take 30 min. to install. I needed SWM16, Deca, CCK and other stuff. The tech showed up at 10AM and finished at 6PM. The Tech was a really nice guy, but green and ran into issues and had to call his sup to come help him. What's even funnier is when I tried to move all our shows from the three other DVRs onto the HR34 I actually found a 6-show conflict on one night. :D I hooked-up a 2TB RAID1 array externally to the HR34 and it is working very well and have had no issues as of yet - loving the HR34. My Series Manager is up to 70 shows. I can now retire my XLS I had to coordinate all our recordings on the three diff. DVRs. ;) I am keeping one of my HR24s here at home active as well and have an AM21 connected and will record local shows OTA HD as well in case of major rain fade - which does happen ever so often.

    When I ordered I was given a "loyalty discount" of a whopping $50, so I was a bit upset/frustrated when I saw other folks got $300. So I said what the heck and called today to see about disconnecting my service and spoke to the retention dept. Since I already have the HR34 and committed to another 2 years, wasn't sure what I might get off (if anything). So the original offer from D* was another $50 off, and I kept pushing, so it went to $120 immediately, another $120 off over six months ($290 total incl. orig. $50 disc.), and then I said OK to that if you throw-in the Nomad for free ($150 value), which they did after speaking to a supervisor. So I'm pretty pleased with the overall (cash/credit/product) discounts ($440) I received from the retention dept. and am looking forward to the Nomad for taking shows with me on my iPhone and PC when traveling.
     
  13. Mar 3, 2012 #713 of 1281
    chrisexv6

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    Straight to retention....it took 3 tries.

    1st try I was offered 199 + 49 install "one time only, right now", they couldnt do any better for existing customers and "shouldnt even do that" because there are NO discounts available on the HR34 at all.

    2nd try was told 399 is it, absolutely no discounts to existing OR new customers (yet it shows 99 for new customers on the website)

    3rd try I told them A) its 99 + free install as a new customer on the website and B) UVerse knocking down my door to give me a whole home DVR setup for free. That got D* in gear and got me the deal I settled on.

    I think the big thing is if you are out of contract, mention that you are looking at other providers. I would probably never ever go to UVerse, but its true.....new customers around here are getting 4 or 5 TVs connected to their whole home setup as part of the free install for a new customer.
     
  14. Mar 3, 2012 #714 of 1281
    dpeters11

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    Whichever you want. If you keep the two DVRs and add the 34, you'll get a SWM 16 to cover the tuners.

    If you want to save some costs per month, return more than one.
     
  15. Mar 3, 2012 #715 of 1281
    revm1m

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    so, if I return all 3 , would I be able to watch tv on the other tvs without a receiver?
     
  16. Mar 3, 2012 #716 of 1281
    inkahauts

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    No. You still need receivers on all tvs. you can keep dvrs and just have that many more tuners and dvr space, or you can switch to just h25 units for your other tvs and have only one dvr, the costs monthly between those two options are the same though.
     
  17. Mar 3, 2012 #717 of 1281
    Chuck W

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    Yea, that's my problem, I think I'm still under commitment. I added a 4th receiver a little over a year ago. I'll have to think about how to do this. I would hope they would work with me since I am a premiere customer with 4 receivers and been with them since 1999, but then again, they may not.
     
  18. Mar 4, 2012 #718 of 1281
    canekid

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    I have been fretting over this for 2 weeks. Do I call and face having to pay $300+ or will they be friendly with me?

    Currently I have an HR20, HR21, and H20.

    My complaint to them was this, all true, my install is quite old, and on some channels, such as HBO, stutter, freez, etc. Second, reissue my complaint that an H21 I was using in conjunction with WHDVR service was malfunctioning, in which it had been replaced with an H20, thus no longer worked with the service and I had to shuffle units around, leaving the HR21 in the bedroom, running the drive all night long, and as such creating restless noise. I needed to take care of my poor wife who's sleep was being disturbed. The HR21 has been unplugged more than not, and quite useless.

    She was gone, didn't make any offers as yet, then came back. She said the supervisor agreed to cut $300 off and wave installation. The account would be charged the full amount and emediately credited. I covered $99 + Tax with a VISA card. Installation will be Wednesday.

    My take, having the whole home service without DECA equipment and the modification to the account to accomidate that, may indicate the kind of customer whom might have connections. Calling retention first, and speaking kindly, and showing you have honest concerns helps. Lastly, being out of contract is a must.

    The CSR was nice, mentioned upfront that there were no deals or specials on the HR34 and tried to offer anything else for free, would I like all HDRs instead, etc. However I mentioned, I am at my limits for series schedules on the family room unit, run up against too many simultaneous recordings quite often, and I need my dish repointed anyway due to the house settleing possibly. I need the bedroom quiet for my suffering wife...

    All in all, they will replace the HR21 for another unit which they promised would be quiet and compatible with the WHDVR service, replace the H20 with the HR34. Replace any necessary eqipment and install DECA and cinema kit.

    I didn't know about the Nomad, so I didn't ask about it. Should I try for that? I have everything able to take advantage of it. I am suprised it even needs that to work, and should work like Direc2PC. I dont know, it would be nice...
     
  19. Mar 4, 2012 #719 of 1281
    RMSko

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    Quick question re the 34. When I hit "dash" when watching live TV on an HR2x, it says:
    SWM Connected
    Internet Connected
    But, when I hit dash when watching live TV on the HR34, it only says SWM Connected, i.e., it doesn't say "Internet Connected"). I assume this is normal (am I right?), but is it b/c I am not using the Ethernet port of the HR34?
     
  20. Mar 4, 2012 #720 of 1281
    RACJ2

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    I have had a few minor issues on my first day with the HR34, but nothing for me to get too excited over. I haven't any of your issues yet, but I didn't set up 30 skip yet, so 30 slip is working normal. I did have to reboot once, but the guide stayed (and then it downloaded 04C9), so that issue hasn't happened yet. Here are the issues I have experienced:
    • I turned on PIP and left the HR34 on. Accessed the HR34 via my Android phone using my Slingbox, turned PIP off and watched. Returned home and tried to turn PIP back on, would not respond. Tried using double play, would not switch tuners. Had to do a reset and then it downloaded 04C9 and everything worked fine.
    • Started recording 3 programs, then started using double play. After a few times, when it changed turners, I would get a gray screen with sound. Once I entered a channel #, picture would come back.
    • On my remote HR22, went to play a recording from the HR34. Press List and look for the program, no remote programs in the list. Removed coax from DECA and reattached it, then the remote recording appeared.

    I hope they get them worked out soon, but still happy I made the switch.
     
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