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Official: HR34 pricing as of 2/9/2012

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Feb 9, 2012.

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  1. Mar 22, 2012 #821 of 1281
    dengland

    dengland AllStar

    87
    1
    Aug 26, 2006
    I had a positive experience on the 1st call.

    Retention originally said the HR34 would be $399 + $99 CMK + $49 install. He told me he could do it for $199 plus the $49. I asked if he could do $99 + $49. He put me on hold and came back a few minutes later and said that he could. Install scheduled for this Sat the 24th. The call went as smoothly as I had hoped.
     
  2. Mar 23, 2012 #822 of 1281
    rthib

    rthib New Member

    8
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    Nov 5, 2007
    So called again and nothing.
    Set up a disconnect date for EOM.

    Looks like I will get to see what the Hopper is all about.
     
  3. Mar 23, 2012 #823 of 1281
    gordo80

    gordo80 AllStar

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    Apr 23, 2008
    Did you make a commitment for another 2yrs?
     
  4. Mar 23, 2012 #824 of 1281
    dpeters11

    dpeters11 Hall Of Fame

    16,251
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    May 30, 2007
    Cincinnati
    Leased hardware always comes with a commitment, that's not negotiable. Even at $399, it comes with a two year.
     
  5. Mar 23, 2012 #825 of 1281
    vikerex

    vikerex AllStar

    84
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    Aug 18, 2006
    Called today, first CSR looked at my account, thanked me for being a long time customer. Then proceeded to tell me the cost would be $481. Said no promotions at this time for the HR34, I said thank you, and hung up. I then called back and used the magic "cancel" word, got through to retention. "Jim" asked why I wanted to cancel, told him I was thinking of switching to the Hopper. He asked what he could do to keep me with D. I told him I was interested in the HR34. Said he would see what he could do...came back with the price of $149. Then said that there were two $49 installation charges (don't know why the are both listed as DIRECTV® Home Media Center Client Installation (TV) on the order) and these would be free, then I asked if that was the best he could do? Came back with a $20 credit on programming for six months, and the monthly HD charge $10 credited for six months. So, $20x6= $120 + $10x6= $60..= $180 (subject to further negotiations, he said)..."Jim" was great to talk to, and very polite... Over all a great deal!!! Installation is Wednesday!!!
     
  6. Mar 23, 2012 #826 of 1281
    dengland

    dengland AllStar

    87
    1
    Aug 26, 2006
    Yes, which was not an issue for me. Actually, the liability decreases by $20/month. When you think about it, it is not much more than a few months of service. My bill is over $100 before taxes and before removing credits (24 month HD, NFL ST credits, etc).
     
  7. Mar 23, 2012 #827 of 1281
    inkahauts

    inkahauts Well-Known Member

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    Nov 13, 2006
    Did you talk to retention?
     
  8. Mar 23, 2012 #828 of 1281
    wco81

    wco81 Legend

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    Feb 23, 2008
    It might be instructive to know how much the monthly bills are of members here versus what kind of deals they're getting.
     
  9. Mar 24, 2012 #829 of 1281
    Deftones

    Deftones Legend

    132
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    Sep 6, 2006
    Called up retention. Was offered free whole home installation but $399 for the HMC. Ummm, no. Will try again tomorrow or the next day. I really don't need the HMC if I did get the whole home DVR service, but the extra space recording space / 50 extra series passes and 5 tuners would certainly alleviate some of the problems.
     
  10. Mar 24, 2012 #830 of 1281
    bman51

    bman51 Mentor

    30
    0
    Dec 17, 2007
    Got the HR34 and install this week for $149 + tax. Tried to get them to send me the box for self-install; but they refused. I could have saved myself a bunch of hours of hanging around and slow install. Works great though.
     
  11. Mar 24, 2012 #831 of 1281
    wco81

    wco81 Legend

    209
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    Feb 23, 2008
    Are they charging tax on the $149 or the un-discounted price?

    What is your monthly bill?
     
  12. Mar 24, 2012 #832 of 1281
    dengland

    dengland AllStar

    87
    1
    Aug 26, 2006
    Rest of my story...

    Installers were here for 4 hours. One guy was a trainee, so he may of slowed the 1st one down. Electronic order had the wrong receiver listed to swap out (caused a problem later). I had to tell the trainee not to connect both the DECA RJ45 and my unsupported Enet connection. The trainee plugged my legacy Enet into the HR34. So when the CCK was connected, it took out my whole network until we figured it out.

    HR34 would not pass Sat test on 103. Signal Strength values ranged from 88 to 95. They struggled with peaking the dish for awhile. They ended up setting up a second dish on the ground that they able to get the HR34 to pass.

    My HR20-100 would not power the DECA. They tried a new style DECA, still no joy. He swapped the HR20-100 with the HR20-700 that the HR34 was replacing. Joy.

    Tech cannot close out his workorder since according to his paperwork he was supposed to remove my HR10-250. He made a couple of calls and finally asked if I would call and tell them which RCVR to deactivate. I felt bad for the guys since they had been here 4 hours. They left, I placed a call.

    CSR I talked to took care of it...About a minute after I hung up, all of my RCVRs went unauthorized. Called back and CSR discovered that I no longer had any programming. No HD service. No DVR service. After about 10 minutes he has me squared away. Well I think so until I check tonight. I no longer have my legacy package, I have been switched. Not that big of a deal, it is the principle.
     
  13. Mar 24, 2012 #833 of 1281
    Chuck W

    Chuck W Icon

    853
    12
    Mar 26, 2002
    Connecticut

    On the HR20-100, I believe they need to put a band stop filer on it, for it to work with DECA. I know when the tech was doing mine, he didn't realize this either and just replaced it with a new HR24(got lucky). :D

    On the dish peaking, those signal strengths seem fine. I remember the tech telling me that all had to be 85 or above. I wonder what was holding the HR34 back with your setup.

    That kinda sucks on the package/account issue. I know it was a good thing I checked my account because when he replaced my HR21 with the HR34, there was a miscommunication. The installer took the HR21 with him and Directv thought I was sending it back and still had it active on my account. So i had to have them remove it, over the phone.


    wco81,
    I got taxed on my amount.
     
  14. Mar 25, 2012 #834 of 1281
    Jerry_K

    Jerry_K Godfather

    433
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    Oct 21, 2006
    We have no problems with the 99 and 103 even with signal strengths on the DVR meter of 70s.
     
  15. Mar 25, 2012 #835 of 1281
    dengland

    dengland AllStar

    87
    1
    Aug 26, 2006
    Turns out I lost MRV too. Made a 10:30 pm call and got a great CSR. She got my original PKG back, MVR back, and verified everyone of my current credits in short order.

    I did ask if he had an HR24 and he said just some refurbished 23s.
     
  16. Mar 25, 2012 #836 of 1281
    dakeeney

    dakeeney Legend

    177
    0
    Aug 29, 2004
    :confused:
    When I had my HR-24 installed the tech said that signal strength had to be 90 or above. I took about 30-40 minutes of me helping tweak the system but he finally got all signals above 90.
     
  17. Mar 25, 2012 #837 of 1281
    RunnerFL

    RunnerFL Well-Known Member

    17,054
    311
    Jan 4, 2006
    One would think the tech would know how to align a dish to get good signal strength without involving the customer. When I had my HR34 put in he replaced my dish and LNB and had me in the upper 90's for strength within 15 minutes, all on his own.
     
  18. Mar 25, 2012 #838 of 1281
    plutodc

    plutodc Cool Member

    15
    0
    Sep 24, 2007
    I was a customer of dtv in 2009 had been for three years switched back as of friday. They gave me new customer pricing plus an extra 15 off for a year and 3 free months of hbo showtime etc and i snagged a hr34 for free a h25 for free and i still had a hr20 700 i might swap out here in a few days for a hr 24!
     
  19. Mar 26, 2012 #839 of 1281
    antzona

    antzona AllStar

    57
    0
    Sep 23, 2007
    California
    I am interested in upgrading my HR20-700. It still works fine but I like the idea of having a HR34 where I can record more shows at once.

    I called today and was told I could get one for $99, plus $49 for installation, and $99 for SWM. Is there any way around the SWM charge. I see others in this thread talking about the Cinema Kit. I have my HR20 hardwired via ethernet to my dsl router. Do I really need the SWM or Cinema Kit?

    I was hoping to get one with the $99 price and then $49 for install. I don't want to toss another hundred on.

    Would it be worth my while to upgrade to a HR24 or 25, or just wait on a HR34?

    I appreciate any help.
     
  20. Mar 26, 2012 #840 of 1281
    inkahauts

    inkahauts Well-Known Member

    21,978
    1,017
    Nov 13, 2006
    Call and ask again. The install price should always include the swim.
     
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