I had a positive experience on the 1st call. Retention originally said the HR34 would be $399 + $99 CMK + $49 install. He told me he could do it for $199 plus the $49. I asked if he could do $99 + $49. He put me on hold and came back a few minutes later and said that he could. Install scheduled for this Sat the 24th. The call went as smoothly as I had hoped.