Well after being cut off twice and on the phone for a total of 3.25 hours i got $299.00 for the hr 34. pretty sad. been with them since 1998 and have 21 irds in 3 house. i pay around $680.00 per month. this is crazy. and to top it all off that can't order it for me because it says i need whole home and cinema kit. i have a swim 16 with hole home and each rid has thereat. the account shows that on his screen but it won't let them order it for me. the csr said he haste have corporate look into it. his boss and his bosses boss could not figure it out. said a tech will call me when they figure it out. who knows when.