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Official: HR34 pricing as of 2/9/2012

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Feb 9, 2012.

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  1. Aug 4, 2012 #1081 of 1281
    dpeters11

    dpeters11 Hall Of Fame

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    Even new customers aren't guaranteed a newer model. I had a friend sign up, he got an HR22 and H24. Now, if your friend got the HR34, that is different.
     
  2. Aug 4, 2012 #1082 of 1281
    whoster69

    whoster69 New Member

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    Dec 5, 2007
    Interesting. I was told by the DTV employee that I talked to that they only way I could be guaranteed the new model was to be a new customer. I even asked, "So they are guaranteed the new model?" and she said yes.
     
  3. Aug 4, 2012 #1083 of 1281
    wahooq

    wahooq DBSTalk Club DBSTalk Club

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    No there are guidelines inplace for credits ...some CSR's disregard them in order appease the customer...Sometimes they are deserved and I have no problem giving them
     
  4. Aug 4, 2012 #1084 of 1281
    raott

    raott Hall Of Fame

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    And truthfully, I don't understand the mentality of blindly paying whatever the asking price is. If a product or service is negotiable, it would be foolish not to.
     
  5. Aug 4, 2012 #1085 of 1281
    Shades228

    Shades228 DaBears

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    She was wrong.
     
  6. Aug 4, 2012 #1086 of 1281
    dpeters11

    dpeters11 Hall Of Fame

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    If an order includes an HMC, at this point you are guaranteed an HR34. But that is the case for everyone since there are no other HMC models. It's not classified as an HD DVR in the system.
     
  7. Aug 4, 2012 #1087 of 1281
    dpeters11

    dpeters11 Hall Of Fame

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    I'd think at some point, they'd no longer be a CSR, if they don't follow the guidelines enough.
     
  8. Aug 4, 2012 #1088 of 1281
    Christopher Gould

    Christopher Gould Icon

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    but what if they arent deserved(your call) but the system says its ok do you ever lie and not give out credit
     
  9. rainydave

    rainydave AllStar

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    May 28, 2006
    Just got off the phone with DirecTv. My HR34/Whole Home/CCK will be installed tomorrow. The total came out to $84 after credits. I had worked out this deal back in June. The representative had put the deal in the notes and the front-line CSR honored it. Overall, I'm a happy camper.
     
  10. KoRn

    KoRn Legend

    281
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    Oct 21, 2008
    She called your bluff and you lost. Quit trying to get something for nothing. Excellent rep. imo and doing her job properly.

     
  11. TBoneit

    TBoneit Hall Of Fame

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    If I were jovac, I would have said OK, I'll call back in a few days once the Cable or Dishnetwork is installed to cancel then so that I do not have a interruption of my TV watching. Of course I also would have done it.

    Once you are on Cable for a little while the "We want you back offers will start coming in." choose the best looking one if you still want DirecTV. And the next time 2 years down the road you start muttering about canceling, they will know.
    +++++++++++++


    I cancelled a credit card that I had for a while never late, always paid balance Plus. Always owed $1200 to $1500.

    They raised the interest rate, I called they wouldn't budge so I closed it during that call. I paid it off in 4 months.

    Now they keep sending me applications for new credit cards, Are they crazy? As if I would ever have another one of their cards.

    That caused me no disruption as I just used another card. I still keep two + a Debit card.

    Lets just see how I look at it, Chase, BofA etc. pays under 1% interest to use your money, then they charge way, way more of an interest rate on your credit card.

    Thanks Load banks for your generosity, Not!.
     
  12. TBoneit

    TBoneit Hall Of Fame

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    So you are saying if I can get a better deal and get more for my money I shouldn't do that because it is a luxury?

    And if I can go to the store then next town over and get the Diamond for less, I shouldn't ask the first store would they like to keep me as a customer? Make a little less on the sale and make some money instead of no money?

    I work retail, If I can make some money on the sale, I'll bargain. Making a little money is better than making nothing on a no sale.

    Why do some people go to Kings supermarkets instead of Shoprite?

    Lowest price isn't always the best choice.
     
  13. macfan601

    macfan601 New Member

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    May 3, 2012
    +1
     
  14. macfan601

    macfan601 New Member

    180
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    May 3, 2012
    +1
     
  15. macfan601

    macfan601 New Member

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    May 3, 2012
    Only to you and your way of thinking. I very seldom pay asking price for anything. I consider everything negotiable and my money speaks for me. I have not yet run across a store who will not deal to make the sale. They may not cut the actual price but will throw something in that does the same thing. It wasn't me who started the SPIN THE WHEEL game at Directv, but if they want to play it I am up for it. It took me a week and several calls, but I got my HR 34 for what I was willing to pay for it. Until the US gets off of this profit and shareholders before anything else kick, the only way the little guy can compete is to negotiate.
     
  16. duckyspawn

    duckyspawn Cool Member

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    Oct 20, 2007
    Mine is being installed on Sunday. I received the HMC and install for free from DTV.
     
  17. El Gabito

    El Gabito AllStar

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    Apr 24, 2006
    Customer since 2004, out of contract.

    My experience: called a few months back and got diddly. Full price, no exceptions.

    Called today, first call the CSR answered with attitude and I could tell it probably wasn't going to go well. She didn't know what the HMC/HR34 was and kept trying to upgrade me to whole-home, even after I explained that I already had that. She put me on hold once she figured out what I was asking for, I waited about five minutes, then I got disconnected. Probably for the best.

    I called back and got a cheery CSR. She was very friendly and very knowledgable. In the amount of time I was on hold with the previous CSR she had me set up with a free HR34. Forgot to ask for programming discount so I'll have to call back about that.

    Both calls were cancel, cancel and I explained our interest in the hopper.
     
  18. topgun80

    topgun80 AllStar

    104
    1
    Oct 6, 2008
    I see some of you are getting "credits" ranging form $50 to $250. Who and what determines how much "credit" you get. I've been a LONG term customer.
     
  19. crawdad62

    crawdad62 Godfather

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    Jul 16, 2008
    I think that's why you see so much frustration in this thread. There's no consistency. It seems from reading through here that being a long time customer may or may not do a thing. It looks like it just luck getting the right CSR at the right time.
     
  20. macfan601

    macfan601 New Member

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    May 3, 2012

    +1
     
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