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Official: HR34 pricing as of 2/9/2012

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Feb 9, 2012.

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  1. baws22489

    baws22489 Mentor

    33
    0
    Sep 3, 2006
    Southern MD
    I have been calling in the past without any luck in getting a deal on the HMC/HR34. I called yesterday morning and was told no deals even though I've been a customer for 12 years, highest plan, never late with auto bill-pay, 6 HDDVR's and Sunday Ticket. I called again on the way home and got a great lady who gave it to me for $99, free Sunday Ticket. I said i already have that and have paid 2 months on it, she said we will credit me back those 2 months and also give me $10 off for 24 months for autobill pay for the HD service that just expired. The $99 included the install and CCK kit.

    So keep trying and I understand the frustration with getting a great CSR or one that won't help or isn't up to speed on the deals out there.
     
  2. Rob Dawn

    Rob Dawn AllStar

    102
    0
    Jan 11, 2006
    Colorado
    I got a different price then most (if not all) everybody else here: $124 + tax with free installation. Strange price, but I was just hoping to get $149 total or better so I took the deal.

    I'll re-emphisize what others are saying here, you HAVE to get to a retention rep to get any kind of a good deal on this!!

    I tried to do the "cancel, cancel" thing but kept getting to a regular rep after the first cancel. So I asked the 3rd rep (who couldn't do any better than $50 off the $399) if I was still under a 2 year contract and she said she would have to transfer me to a specialist - I'm assuming to a retention rep who gave me this great deal.

    Thanks to everyone here who has posted their experiences so others can get deals like this too!

    Rob
     
  3. elas123

    elas123 Legend

    107
    0
    Dec 6, 2006
    i just got off the phone with them and got it totally free. i called up and asked about it and they said " i can get u that for free" i said sign me up! she said you have been with us for 13 years. wow its been that long. i checked workorder and it was free
     
  4. amenic

    amenic Cool Member

    14
    0
    Apr 9, 2012
    That's a pretty incorrect way of looking at it. Agents don't abstractly decide what you are eligible for. It's pre calculated based on your history, and they offer you things up to a set limit. The offers just show up in their system, they don't think about them, they don't compare them to what you were offered yesterday (unless specifically noted). You can haggle UP TO your limit, but that's it. They can get penalized or even fired for pushing credits beyond that. Eventually if your account shows that you are close to the end of your commitment they may offer you more. That's probably what happened. If you ask about your contract length or ask to cancel, that usually gets you a transfer to retention (which has same power as a supervisor but has instructions to give you more as they are the last line of defense against quitters), and retention has a higher offer limit, but pushing that limit could negatively impact on what you're eligible for in the future, including repairs.
     
  5. c5_guy

    c5_guy New Member

    5
    0
    Aug 28, 2007
    I called yesterday and asked to talk to someone about canceling my account. I was transferred and a very nice directv rep who asked why. Explained my bill was just getting out of control and I was looking at switching FIOS. She said I see you were billed for Sunday Ticket, I can give that you free and credit back what you already paid. Long story short after discussing what I was looking for to stay, I received the HR34 for 99, free install, free Sunday ticket, $10 off per month for HD, and $20 off per month my overall service.
     
  6. dsm

    dsm Godfather

    319
    2
    Jul 11, 2004
    Customer since 96. I currently have Two HR20s and one HR23. Out of commitment for about a week. For $99 total im getting an hr34, h24 (or H25) and an hr24. Renewed my HD $10 discount and added stars free for 12 months. Basically its all free and I have to order the HR24 from solid signal after which they will credit me $100. Could have haggled for more programming or tried to finagle that last $99, but I thought I was getting greedy. I told him up front my installed cost from Dish was going to be $99 so coincidentally that is where he landed :).

    The support reps seem to have flexibility in how they arrange the order. For example, he could get me a bigger discount on the higher priced items so he put it through that way. At least that's what he said. This guy knew nothing about reimbursement after purchasing from solid signal. Fortunately an earlier rep had made a note on my account about doing that. The order confirmation individual confirmed everything afterwards including the note about solidsigna so I think he got it right.

    So Im in for another two years :).

    steve
     
  7. bigalpo

    bigalpo New Member

    9
    0
    Dec 20, 2006
    Just called and received the HR34 and H24 for 199 plus 20 off per month for 12 months. CSR did all of this without going to retention. Also got the whole home DVR service. Of course now I am on the 2 year contract. Been with them since 2001. Very easy!!
     
  8. iceburg02

    iceburg02 AllStar

    70
    0
    Sep 20, 2006
    I'm a 13-year customer with average monthly bill of $200+. Haven't received any credits in several years, and the ones I got back then were due to D* erroneously killing my service for 5 days.

    Called two weeks ago to ask about deals on an HR34. Quoted $399. Called back today and got the same answer. Was very polite, never threatened to cancel, but got nowhere with it. That's somewhat disappointing given all the folks you read on this board who received it cheaper (or free). As noted earlier in the thread, the inconsistency is what bothers me the most.

    Just my two cents.

    cheers
     
  9. goofydisneydaddy

    goofydisneydaddy New Member

    6
    0
    Sep 25, 2011
    Call back. Threaten to cancel. Talk to retention. Tell them what you want, what you think is fair, and that you've been looking at Dish Network, the Joey system, and starting to wonder if paying $200 a month is really a smart use of your money.

    Even better, actually look at Dish, Fios, etc... Tell them what you found.

    To be frank, if you're not willing to cancel, why should they offer you better? Customer loyalty? You seem perfectly willing be loyal and accept nothing and pay a poo-ton, so, if I were them, I'd keep hosing you too. It is a business and you sound like the best type of customer. I mean you no offense, but get fired up. (and holy S, you are really paying $200 a month?!?)
     
  10. RAD

    RAD DIRECTV A-Team

    16,397
    117
    Aug 5, 2002
    Dripping...
    My brother in law just called this morning. Told him to say cancel cancel at the voice prompts to get to retention, and when they answer say right up front he didn't want to cancel, just wanted to talk to the folks that can get things done. He used to have Ultiamate TV, which had PIP, but lost that when he went to HD. He's always really wanted PIP back do he mentioned that to the CSR and he got the $99 install.
     
  11. ExCavTanker

    ExCavTanker AllStar

    96
    0
    Apr 22, 2007
    D* customer since 97 (5 heart rating), out of contract about six months. I was seriously looking at the Hopper and had been following that development closely but in the end after looking at features and comparing to the HR34 I decided it handled whole home better for ME, not to mention BBCA in HD and AMC. I finally got rid of those slow assed HR20's and now have whole home, HR34 $99, HR24 free, CCK free, $10 HD fee waived, addt'l $20 mth credit for 12 months, one time bill credit of $50, Starz free for one year, six months free HD Extra channel pack, NFLST, and a much cleaner install with the SWiM connections, no more recording conflicts with the wife's shows-Priceless!
     
  12. Sep 8, 2012 #1112 of 1281
    mwoc

    mwoc New Member

    9
    0
    Sep 16, 2006
    Just did the call in shuffle. One of my HR21-700 is stopping/stuttering quite a bit so I suspect it's the hard drive so I figure it's a good time to upgrade to the HR34. First rep couldn't help because it was equipment related. Second rep offered $399 minus a $10 statement credit for 12 months - I said no thanks could I be transferred to Retention. He was surprised I asked that, but I just said I'd rather deal with that department.

    Once on the phone with the retention rep, he looked at my almost 12 year history with D*, perfect payment history, lack of credits requested in the past few years and said I can get you the HR34 for $0. Pay the $49 install fee. Also found a $25 statement credit for 12 months, a $10 credit for the HD fee, and added free Red Zone onto my already free NFLST. Signed up for another 2 year commitment.

    I think that's a fair deal by D*.
     
  13. JohnTivo

    JohnTivo Cool Member

    16
    0
    Jul 27, 2004
    Here is my HR34 story:

    Called tech support yesterday to resolve some issues with my dish alignment. The rep was very nice and helpfull. I asked him about the HR34, but he couldn't help with any deals on it, so he transfered me to another department. I basically asked if there was any special for long time customers (10 plus years with premier) like myself on an HR34... I was surprised by how rude this women was in telling me that there wasn't. I then asked her to transfer me back to tech support so I could finalize the appointment to get by dish alignment fixed. Not only did she not want to transfer me, she wanted to charge me $99 just for the service call... tech support was going to send a rep out for free. So I just said nevermind and called back tech support to setup the appointment.

    Well, today, I decided to do the cancel cancel technique to discuss my account with retention. Glad I did... The rep was pleasant and after explaining what had happened to me the day prior, gave me a very good deal:

    1) Free HR34
    2) $49 installation charge
    3) $3 Credit for 3 months (Whole Home DVR fee)
    4) $5 Credit for 3 months (Electronic Billing)
    5) $25 Credit for 6 months (Stars, HBO, SHO, MAX, SPORT: $5 each)
    6) $25 Credit for 12 months ($10 HD Credit, $15 Base Package Credit)

    So I'm happy and look forward to using the HR34 in a couple of days.
     
  14. Racer88

    Racer88 Icon

    802
    1
    Sep 12, 2006
    Are they shipping these out for self install yet or is the only way to get one by rolling a truck and wasting a whole day in the process?
     
  15. drpjr

    drpjr Icon

    739
    1
    Nov 23, 2007
    Sakatomatoes...
    I called in last week for a PP replacement of an HR20-100 that died. During the call I inquired about an HR34. They offered to upgrade my non-supported system to a SWiM+HR34 for $149. They ended up replacing two HR20-100's with new HR24-500's adding the HR34 and new LNB/SWiM16/CCK. The HR24's are designated as owned under the PP.. They offered a couple of other credits but I declined. I am a happy camper.
     
  16. weadjust

    weadjust AllStar

    123
    8
    May 9, 2008
    Tupelo, MS
    Called today to get a Home Media Center said cancel, cancel and went right to retention. Told the guy I wanted to add a HMC. He said $399 no discounts (I'm not under contract).

    I advised that my wife watches a lot of network TV and wants to be able to record more than 2 channels on her DVR since those channels don't repeat shows like the other channels. Still no discount. I advised the Hopper would do this and I do have other options. He advised the Hopper won't really record 6 channels at one time just the 4 networks and 2 other channels. I said that's exactly what I am wanting to do and I called you first to give you the opportunity to provide me this service with a HMC.

    He put me on hold and came back and said this is going to be confusing but here is what I can do.

    399.00 HMC
    -250.00 Sales Order Credit
    - 30.00 Customer Satisfaction Credit
    -120.00 HD Programming Credit 12 month @ 10.00
    49.00 Installation
    48.00 Total Net Cost + Tax

    I can live with that even though it will take 12 months to see the 120.00 in credits. I have a new 2 year contract so it's not like I'm going to be leaving. He did ask if there was anything else he could do so I asked for Free Sports Pack since I watch a lot of college football and would like to check it out. He said no problem. Good customer service and good guy to deal with. Very professional I just had to steer him in the right direction.

    Edited to add
    Just called to cancel the protection plan that the installer said I would get free for one month. During the call the CSR asked if I was enrolled in auto bill pay. I said yes. He said it's your lucky day I will give you a $5.00 month credit for 12 months since you use auto pay.
    So my total net cost over 12 months is lowered to -12.00 not inc. taxes.
     
  17. Oct 6, 2012 #1117 of 1281
    mdmboulder

    mdmboulder New Member

    1
    0
    Jan 2, 2012
    Just placed an order for an HR-34. Net Cost 0$. It took multiple attempts and it is obvious from my experience and from the posts on this thread that it all depends who you talk to at DirecTV. The first time, I was offered nothing. The second a $250 Credit and the Third time, $150 Credit. Finally received a $200 Credit, waiver of Install Fee and two programming credits totaling $150. This is what I consider to be appropriate given I signed a commitment for another 2 Years and pay over $150 a month and have done so for over 10 years.

    Moral of the story...be persistent, polite and above all patient.

    MDM
     
  18. Oct 7, 2012 #1118 of 1281
    farmboy1

    farmboy1 Cool Member

    15
    0
    Jan 17, 2007
    Called yesterday. Did the cancel, cancel to get to retention. Got a really nice lady. told her that I wanted to upgrade to HMC. Here's what I got

    HMC $399
    Credit -$300
    Install $49.99
    So it came to $159 after taxes

    Credits

    Free Sunday ticket
    Starz free three months
    Showtime free six months
    $10 twelve month customer credit
    $10 twelve month HD credit

    Up front $139 after they deducted the monthly credits

    Great deal. Been customer since 1994 with service with out movie Chanel's
     
  19. Oct 7, 2012 #1119 of 1281
    jimrobinette

    jimrobinette AllStar

    61
    0
    Aug 31, 2007
    Called yesterday for the Movers deal. Told them I would like to upgrade from three HR24s to HR34 and C31. Originally offered the HR34 for the standard $400.

    HR34: $99
    C31: $49
    Tax: $13
    Ship: $20
    Install: Free

    Free NFL Sunday Ticket
    Free HBO - three months
    $10 twelve month customer credit
    $10 twelve month HD credit

    Been with them since 2005, no movie channels.
     
  20. Oct 7, 2012 #1120 of 1281
    Bill Van

    Bill Van Mentor

    42
    0
    Feb 12, 2008
    Virginia...
    I highly recommend you keep two of your HR24's as that will double your recording capacity(2 terabytes instead of 1 Terabyte), not to mention having more active tuners. Btw I have an HR34 Genie and two HR24's and I have tested recording on all 9 tuners at the same time with no problems, not that you will likely ever need more than 5 tuners. But really the added storage is a huge plus.
     
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