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Discussion in 'General DISH™ Discussion' started by dolmar, Jan 6, 2010.
Ask me after March 5th and I will give you all the confirmed details about dish you want.
Ok, tell us what you know please.
One of the few undocumented things that was briefly mentioned.
As of 2/1 all local prices include locals even if you dont want them you have to get them. You only get a price break if there are no locals Available Per our training if we came across an account without locals but were elidgble we were required to add locals and inform of price increase. Once added they cannot be removed as if we removed them it automatically adds the back without letting you save.
If you are unhappy with the price increase you can request 3 free PPV coupons if you have an email address on the account. You can also get up to 3 months of the difference credited off if you keep complaining but it cannot exceed $45 ( thats the max any CSR I - II - III or TSR I - II - III can give without coach prior approval on the account ).
If you are still getting a TV2 connection charge on your bill ( These are people that as of 2/1 had multiple Dual receivers But had 2 or more not connected to pots/ethernet you could have 1+ tv connection charges still. If you add Credit Card Autopay and Paperless billing for no set period of time they will be removed from the account. They are considered services so once removed they will not be added back so you can call an hour later and remove the Credit Card Autopay.
If you added the Service Plan ( Former DHPP ) AFTER Feb 1st. you Will be hit for a $25 downgrade charge if you have had it for 1 day or for 2 years ( not possible i know since it only started feb 1st. ) but this has been asked many times on our side and has been confirmed there is no "roll off" date for the removal penalty. <<--- was confirmed by training. Yes I know the website TOS states otherwise but will be changed.
If you have questions, shoot me them and ill try to answer.
Well I decided to "shoot" my question in the form of an email to firstname.lastname@example.org as follows:
I have, of course, uploaded a copy of the "DISH Network Service Plan Terms and Conditions" to my web server should someone later need it.
I completely imagine if you complained enough the csr/tsr would waive the charge but they wouldn't state that its to waive the charge they would note that upon review of the account you deserve a $25 Credit for previous issues encountered which is under the $45 credit limit before review is needed by a coach+.
Chances are if you email to CEO they will waive it. D & D will eventually update the ToC thats on the site, but until then I would definiatly shove that current ToC in their faces. :hurah:
Just remember however that the motto around the office was "Welcome to Dish Network, Subject to Change..." Which also means that all the info I have is dated no later then 3/5/10 info and couldn't change in 10 minutes or never. The nature of the business.
Good to know. Thanks. Is this new version of the TV2 fee and the means to get it waived published anywhere? I was charged this fee after Feb. 1 and I was told on another site I was a liar and the charge no longer exists. The CSR I spoke with insisted it was a valid charge.
All new customers do not see this TV2 conn charge, however if you had 2 or more Duo Rcvrs on 2/1 then a formula was processed on the account.
You had 2 x 322 rcvrs Both were connected to a telephone line, you rcvd a $5 Credit for $6mo.
You had 2 x 322 rcvrs only 1 was connected to a telephone line ( no dda or waive codes ) - you got no credit or charge.
You had 2 x 322 rcvrs and none were connected ( no dda or waive codes ) you got a $5/mo charge with no roll off date.
If you had 3 x 322 rcvrs and all were connected you got 2x $5/credits for 6mo.
If you had 3x 322 rcvrs and none were connected ( no dda or waive codes ) then you got 2x $5/mo charges with no roll off date.
Im using 322's as examples but they could be any combination of Duo rcvrs. When talking to csr/tsr they will not offer you the tv2 connection removal option i explained unless you specifically complain about the charge.
Its complicated and annoying in fact this was the biggest complaint about all 2/1 change training that the whole call center had.
One of the complainers was me, heh, heh.
New customers not being charged explains why it is not shown in the Customer Agreements on the website. Only us longtime subs with multiple duos get hosed.
I assume these fees are to add an extra receiver.
I'm trying to figure out what the DVR fees would be for the following owned receivers.
211K with External HDD
Under the new rates there is ONE DVR fee per account, so there isn't a monthly fee for each receiver - regardless of if they are owned or not. Assuming you have all three receivers you will have one DVR fee then the additional receiver fees for a 211 (the same with or without HDD) and a 612.
The new fees effectively charge $3 more for a DVR than a non-DVR but that isn't a DVR fee, is it?
Thanks...I may be someone who needs a copy, I plan to cancel later this month...
The rates are going up because they just got their ass handed to them in court on March 6th. Now we have to pay to TIVO. Penalties past and present.
This is not a Tivo thread. There is a thread for that.
The rates went up BEFORE a verdict on a long on-going case was handed down? I don't think so.
The rates went up because they go up every year in the Feb/Mar time frame. Just like cable rates go up every year, just like D* raises their rates, and just like everybody else raises their rates. It's a fact of life -- they don't need a legal excuse to raise rates.
I have been reading through the price increases and it appears that the ~$15 price increase in my monthly bill is correct. But I just wanted to post the charges here to see if there is anyway around having such a high bill. I know I can drop down to the Top 200 which I am considering.
I have 3 receivers, one 722 that is leased from Dish Network. I have a 625 that I own and a 508 that I own. The 722 and 625 are both hooked up to only 1 TV. Right now I only have 1 HD TV that is connected to the 722 (obviously) but I am considering purchasing another one to connect where the 625 is now. I have been putting that off for a while because I know that would require a new box and a higher bill. Now after seeing this rate increase I am not sure I will even do it now. Or since the 625 is a duo DVR would the price be the same if I were to somehow upgrade it to a 722? If thats the case then I would rather be watching HD for that $17 per month.
I had been out of contract for probably close to 10 years until last summer when I decided to get the HD receiver.
Feb 28 - Mar 27
Superstation Package KWGN 5.99
America's Top 250 With Locals 62.99
Solo Receiver 7.00 (508??)
DVR Service 6.00
DuoDVR Receiver 17.00 (625??)
HD & Platinum 10.00
Other Charges and Credits
Feb 05 Loyalty Offer 8 of 12 - Adjustment -10.00
Receiver Credit 1 of 6 - Adjustment -5.00
Feb 13 State/Local Tax (Sales/Gross Receipts) 2.30
Total Due $96.28
Don't know if you considered this, but the existing 722 could feed the HD TV it now feeds, plus in dual mode one SD TV if it needs to be controlled separately. You could get a 612 for the second HD TV if you could do without PIP as the 612 can record two satellite programs and one OTA just like the 722. You would be charged for one solo DVR ($10).
Otherwise, your bill looks correct to me.
I've posted this to a separate thread, but here is the response from the Executive Office:I received the following from Executive Communications in response to my email:
This is a bit "fuzzy" as policy, but obviously for many here who have followed the practice of adding the plan on Monday morning, calling for service on Monday afternoon, getting the work done on Wednesday at a greatly reduced price, and calling to cancel the plan on Thursday, that isn't going to work any more. Not that it should have been possible to do that before....
Also, to quote Bugs Bunny..."of course you know, this means war." I'm on Chat right now to ask them to take the charge off. But nevertheless, Coldsteel wins the bet.
GREAT GOSH ALMIGHTY.
This was without a doubt the WORST chat I've ever experienced...
Just wow. I'm exhausted. I'll email ceo@ later, or call. I'm mentally tired from that kind of customer 'service.'