I have read some other threads where this was mentioned, so I thought I would come clean. I hope this empowers you to admit you have a problem as well. I prepped for and assisted in(or should I say did most of) the setup of my HR20. I guess some would call it being anal, but being a D* customer from the beginning and having to buy and install our own equipment for the longest time, I just don't trust the tech, no matter how knowledgeable they seem to be and how polite they are. I would liken it to the old stereotype of not wanting to ask for directions if you're lost. I guess with me it's a reality I already had the 5 lnb dish up from a previous install, so basically the only thing the installer did was run the second line to my HR20(which included the outside run only because I took care of the line inside). I already had the old receiver disconnected and hole drilled. I had the unit powered on and 90% setup while the driver was on the phone with his supervisor. He took over at the end and did do a quick onceover regarding the remote(which I felt obliged to listen to even though I have spent the last two weeks reading the manual I downloaded from D*) His total time with actual install was less time then he spent on the phone with his supervisor and Directv to activate the programming. Hi my name is hadji and I am an installaholic.