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OK, I've Converted To HD, Few ?'s/Minor Problems

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by JohnQ, Jul 4, 2013.

  1. Jul 4, 2013 #1 of 21
    JohnQ

    JohnQ Cool Member

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    Freshwater...
    Last month I replaced 2 old RCA SD receivers at the house/shop building and the shop antenna setup was an 18" Round. That went well and we wanted to Ultimately convert to HD Receivers in the house and change the antenna setup to a SWM Slimline 5. So I went shopping (and DTV Access Card Dept Verfying) on Fleabay buying a HR24-700, a Virgin H25-700, and a H25-500 receivers, a Slimline 5 antenna setup, 2 access cards from DTV. Had it all installed yesterday and for the most part everything went well with just a couple of problems or in all likelyhood, I just don't quite know how to operate/setup/use these newer receivers. So a little insight from you experts would be appreciated:

    1. The H25-500, On ONLY 2 Channels, FOXNews 360 & DIY 320 I get the 771 msg. All other channels are AOK and come in fine when chosen. I have red button reset 3 times, and hard reset/boot 2 times by unplugging the power cord. No Luck, same result. Other than that problem, works great.
    2. The HR24-700, really like it, and since this is my 1st DVR experience, I tried recording and much to my pleasent surprise, worked great. But I do not seem to be able to get the AutoTune Function to work on it like the other receivers. Is the Autotune function on DVR's different than straight receivers?
    3. Went out to the shop to putter around and tune on one of the new D-12 SD setups and get a 726 msg. Called DTV who's only advise was to reset/reboot which by the way did not solve the problem. I suspect a screwup on DTV's end.
    4. Can a D-12 be setup/programmed with an RF capable remote?

    Only one more Old SD Receiver to replace (Samsung 303W) in the motorhome and the DTV verified HR20-700 is in transit as I type. HR20's are the last HD receivers with an external OTA Antenna coxial port and are relatively easy to setup as SD antenna connection (my MH King-Dome 9702). I live right across the Strait of Juan DeFuca from Victoria/Vancouver BC and like watching Canuckistan OTA TV.

    Any other helpful hints or advise??
     
  2. Jul 4, 2013 #2 of 21
    JohnQ

    JohnQ Cool Member

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    Freshwater...
    One more question, Whole Home DVR, i.e., the H25's being able to access the HR24-700 to record and/or play back. Do I have the concept right? Is my setup H25's/HR24 capable. Do I need more equipment installed? Can I self install? Is it worth doing & how do I go about it? and last but not least, how much (install & monthly fees)?
     
  3. Jul 4, 2013 #3 of 21
    jdspencer

    jdspencer Hall Of Fame

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    I can answer one of your questions.
    2) DVRs don't have autotune. Since they are recorders that function wasn't deemed as necessary.
     
  4. Jul 4, 2013 #4 of 21
    jimmie57

    jimmie57 Hall Of Fame

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  5. Jul 4, 2013 #5 of 21
    harsh

    harsh Beware the Attack Basset

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    1. You might try a re-hit (something you can do on your DIRECTV web account).
    3. This is also a re-hit thing (bad receiver ID)
    4. The D12 does NOT support RF natively; you'll need a third party solution.
     
  6. Jul 4, 2013 #6 of 21
    peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Yes, as long as you have WHDVR enabled on your account
     
  7. Jul 5, 2013 #7 of 21
    JohnQ

    JohnQ Cool Member

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    Freshwater...
    Aaaaaaaha, went to my DTV Online account and for some reason that receiver doesn't show up. Will be calling a CSR today. What CSR would folks recommend contacting, i.e., the normal 1-800-531-5000 or the REAL CSR's in the Access Card Department?

    How much "Blood" per month does that WHDVR gonna cost me?
     
  8. Jul 5, 2013 #8 of 21
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Whole Home is $3 per month.

    You did a self install? Or who was it when you said "had it installed"?
     
  9. Jul 5, 2013 #9 of 21
    JohnQ

    JohnQ Cool Member

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    Local Dish/DTV Retailer/Installer did the install.
     
  10. JohnQ

    JohnQ Cool Member

    81
    3
    Nov 10, 2007
    Freshwater...
    Update on the "Dead" D-12 / 726 msg. It was a DTV Admin problem. When I upgraded to a Slimline 5 SWM setup on the HOUSE, they assume I was getting rid of the SD D-12's and deleted them frrom my account, which was reflected when I logged onto my DTV account. When I explained that my shop building (3 large bays & 1 finished man cave / studio apartment / Dawg Haus bay) has a separate 18" old style antenna setup for SD and is perfectly fine for us, they understood and immediately re-activated the missing receiver - problem solved - THX to the person who advised to check the online account, that was key to solving the problem.
     
  11. JohnQ

    JohnQ Cool Member

    81
    3
    Nov 10, 2007
    Freshwater...
    Well, I have a DTV Install Tech/Van rolling out for tomorrow afternoon. Two basic jobs to do, first to install a HR20-200 in the "House On Wheels", Antenna is already aimed and signal strengths are in the low 90's, program the RF remotes (2 because I have them and constantly misplace one), and test. Second job and the primary reason for the service call is to trouble shoot the 771's on channels 230 & 360. I think I agree with the CSR regarding a "Bad Cable (RG6) Connection(s). The Good news for testing that assumption is that the swm multiswitch is located in my Communications Cabinet not mre than 8 feet away from the problem H25 Receiver. So disconnecting from the wall outlet and substituting a known good RG6 DTV Provided cable directly from the multiswitch to H25 should verify/correct the 771's. If that is the case, then re-doing the termination connectors (that I installed in 2004) should solve that problem. But I still suspect a "Better Aimed" Slimline 5 antenna maybe a part of the problem. Will provide updates after the Tech Visit.

    My ultimate plan for my motorhome is still to replace the SD Only King-Dome 9702 domed antenna with a Winegard Trav'Ler Slimline 5 open array HD antenna. After tomorrow, the motorhome will have a HR20-500 DVR setup as SD only and a D-12-100. Thinking ahead and planning for HD in it, will require replacing the D-12-100. I think I have a couple of options in HD Receivers to think about.

    1. Transfer one of my Sticks & Bricks H-25's to the Motorhome and get another HR24 DVR for the house. Which HR24 model would be optimal, least troublesome?
    2. Replace the D-12 in the motorhome with a second DVR, in which case and since I already like the HR24's, get an HR24. What particular HR24 model would co-exist the best with the HR20?

    Last question for DTV experts. I am NOW quite familar with verifying RID's with the Access Card Dept., before buying on Fleabay (yes I prefer Owned equipment - crazy me). The Access Card Dept has been very friendly & helpful buuuuuuuuuuut, when they give their "OK", it is for 30 days/one month. My question is after buying the verified receiver/dvr, can I transfer it (receiver serial number & RID) to my account and NOT activate it thereby extending the 30 day period until I am ready to activate it on my "In Excellent Good Standing Acoount?"
     
  12. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    1. if you want an H25 in you motor home, you will need SWM.

    2. any HR for that matter will "coexist" with the HR20.

    Not sure where you get the 30 days "OK" period. But once you buy the receiver you can activated anytime. You do have sometime after the access card arrives and needs activation.
     
  13. CCarncross

    CCarncross Hall Of Fame

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    Any leased recevier needs to activated within 30 days, and new access card sent out is also supposed to be activated within 30 days. Yes, I'm sure there people out there that didnt and havent gotten called out for it yet, but that is policy.
     
  14. JohnQ

    JohnQ Cool Member

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    Nov 10, 2007
    Freshwater...
    Update of the Latest Update. Well I can now truthfully say that the original update to HD from SD and install of new slimline 5 antenna and 2 H25's and 1 hr24 probably qualifies in the top 10 Worst Installs Thread here. I cannot say enough good about the DTV Installation Technician that came out and corrected ALL OF THE Mistakes of the original install on 7/3. When I asked the DTV Tech if anything was done right, he said the connections from the receivers to the TV's were OK.

    1. Slimline 5 Antenna. First off he found one of the adjuster threaded bolts actually broke in half, signal strengths only in the mid 70's for 101 and serious deficiencies on the HD Sat's, the "dish oval" had been dropped and was out of focusing spec/ability. Went to his Van and replaced the entire antenna with a smile.
    2. No connectors had been replaced. As a Company Install standard, replaced each connector as he went down the line working, all with a smile.
    3. SWM MultiSwitch. Found that it had "open ports", i.e., no terminators on some connections.
    4. Power injector. Connected on the Output side instead of the Input side. Still couldn't figure out why it even marginally worked.
    5. Even replaced some of my original wall plate connections I did in 2004 when building the house, all with a smile.

    Again, Great DTV Asset in that install tech!!!!! Now that bandit in town so called "Authorized Retailer/Installer" will be hearing from me regarding the Pee-Poor quality and destructive at outrageous hourly rates (3 1/2 hrs @ $80/hr). I'll post the outcome on that next week.

    Bottom line after the did I say GREAT DTV Install Tech's work, all receivers signal strengths on the 101 are in the mid 90's, and almost as good on the other necessary sats. And all channels are present & accounted for, i.e., no 771's.
     
  15. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    What a saga! Glad it's sorted now, and happy viewing!
     
  16. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Re-read post #11. TS was referring to a receiver bought of "fleabay" meaning OWNED which means this policy would NOT apply.
     
  17. CCarncross

    CCarncross Hall Of Fame

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    THere are plenty of leased receviers bought on fleabay as well, but even in the true purchase scenario, if you get an access card sent from D*, the 30 day activation should still apply. In the case of post #11, I dont see how they will transfer any reciever to your account and not activate it. You can deactivate one already on your account, but I dont see how you can have it put on your account un-activated. In that case, I say buy the unit off fleabay, and when you get to within 30days of wanting to activate it, call for the new access card.
     
  18. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    and that is EXACTLY what I said... !rolling

    But once you buy the receiver you can activated anytime. You do have sometime after the access card arrives and needs activation.
     
  19. JohnQ

    JohnQ Cool Member

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    Nov 10, 2007
    Freshwater...
    Verified a HR24-500 as OWNED & eligible to transfer to my DTV account. I also asked if it could be transferred to my account without activation. The CSR (access card dept) said she had to check first if a "Non Return Fee" had been paid and it was, so she transferred it to my account without activation.
     
  20. Rich

    Rich DBSTalk Club DBSTalk Club

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    I think it's something like 9 days from the time you buy the access card to activate it. After that, they'll ask you to buy another access card.

    Rich
     
    1 person likes this.

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