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ok, Need some advice

Discussion in 'DIRECTV General Discussion' started by Morbius, Mar 24, 2008.

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  1. Morbius

    Morbius Duplicate User (Account Closed)

    15
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    Feb 7, 2008
    have for filled my ""commitment"'(DTV wordS ) with DTV, ending last month,
    and man oh man, you sure can sure bet DTV made sure i knew about it, bill went up right away
    Last months NORMAL Bill $65.62

    this months bill due $83.57
    =========================================
    the difference between the march & April bill is

    02/21 03/20 TOTAL CHOICE PLUS Monthly 51.99
    03/21 04/20 TOTAL CHOICE PLUS Monthly 54.99 ,+$3.00

    Last Month
    01/31 12 Month Programming Credit -10.00 Credit
    02/19 HD Access Credit -9.99 Credi

    THIS MONTH
    02/28 12 Month Programming Credit -10.00 Credit

    no longer any HD credit

    difference in billing + 17.95 increase:eek2:

    Was just told this Monday morning,by billing clerk,your no longer under any type of commitment, (contract) and your 12.99 programing credit will run through April's billing cycle,

    When i asked if any discounts IF I renew my contract,(""commitment"") for another year or 2 yrs, was told,

    ""We cannot offer you any discounts, we cannot continue to give you discounts at every renewal, unless you want to upgrade""

    SO Question is,

    1.Who do i need to talk to to try to get "some discounts for another 1 or 2 yrs contract".

    2 should maybe drop DTV for a cple of month, (go with someone else, then come back as a new customer?

    Appreciate the help "M"



    ,Even advise this rep as the bill gets closer & closer to the $95.00 mark ATT/uverse is looking better & better to me.
     
  2. dodge boy

    dodge boy R.I.P. Chris Henry

    4,231
    0
    Mar 31, 2006
    Can't leave and come back as a new customer.... unless you have a spouse or g/f sign up. Also you will loose TC+ and get one of their new packages at a higher rate... Best bet to lower your bill would be to drop HD. Next option would be using the "Refer a Friend" option. I've heard the CSRs are all getting standardized info and credits they can give peopleand the days of them just handing them out are gone.
    Good luck.
     
  3. JLucPicard

    JLucPicard Hall Of Fame

    3,985
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    Apr 27, 2004
    The $3 increase in your package price is the same $3 that everyone's package price increased (aside from a $5 increase in the Premiere package price).

    If you had an introductory discount that ended, it was just that - an introductory discount.

    1) The CSR was right in that a new commitment comes when equipment is upgraded or a new receiver is added. You can't just call them up and say, "If you give me another year's worth of a $10 a month discount, I'll renew my commitment another year" - just doesn't work that way.

    2) You can't cancel for a few months and come back as a new customer. At best, maybe a returning customer, but they already have you in the system, so you won't be a new customer anymore.

    If ATT/Uverse works better for you and fulfills your service/price needs, then best of luck to you.
     
  4. kevinturcotte

    kevinturcotte Active Member

    3,957
    1
    Dec 19, 2006
    Outside...
    I believe he has to keep his HD, unfortunately. I think if you have an HD receiver, it's automatic, can't turn it off.
    Not sure how much it would save, but you could drop Xtra and go with just Choice.
    You could try AT&T for a month, see which you like better (Not sure if they have a commitment or not).
     
  5. MIAMI1683

    MIAMI1683 New Member

    2,570
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    Jul 11, 2007

    Well first thing is first. Congrats on fulfilling your commitment. Now lets talk about your bill. $85 for this month isn't bad. What package do you have. If you have an HD DVR you could change you package to include the HD access fee and the DVR fee. Thats just a thought.

    Second, Why do you think you deserve credits again. They held to thier part. You held to yours. Now the time for credits is over, and you should pay like everyone else! My bill was double yours. I didn't call and ask for credits though. If I wanted it to be less I would change the programming tier. It's always a good deal for new customers everywhere. Even as you said ATT Uverse looks good. Go ahead and do it. Thier discounts will end also. Then you'll be looking around for somewhere else to pay less per month. I say if that's whats good for you then SWITCH. Really not to be rude or mean. There are a lot of good people all over here and other places paying good money for the services they recieve and they don't complain about it.


    Last thing. Don't threaten to switch. There have been reports of D* soying " ok " and shutting people off. Think about it. I hope it all works out for you.
     
  6. boba

    boba Hall Of Fame

    5,580
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    May 23, 2003
    When you signed up you got a discounted offer, when that offer ended did you expect the price to stay the same? The offers have been for 12 months of discounts if you have HD you are under a 24mo. contract so you probably still have 12 months left on your contract. You haven't fulfilled your obligation, the CSR made a mistake in telling you that you had.
     
  7. Apr 5, 2008 #7 of 12
    shearerluck

    shearerluck New Member

    9
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    Apr 15, 2007
    people act like they are entitled to getting everything for free, isnt it enough you received free equipment, free install, and free programming. Just ride your bike once a week to work, that will save you the $200 dollar difference in your bill, plus you will be helping the environment
     
  8. Apr 5, 2008 #8 of 12
    cariera

    cariera Icon

    863
    1
    Oct 27, 2006
    I may be a bit slow, but you said your bill went up $17.95/month.

    The changes you highlighted were the total choice plus increase of $3.00/month and the loss of the free hd access of $9.99/month.

    In my book that totals $12.99. Where did the remaining $4.96 increase come from?:)
     
  9. Apr 5, 2008 #9 of 12
    inkahauts

    inkahauts Well-Known Member

    22,540
    1,087
    Nov 13, 2006
    erased
     
  10. TigersFanJJ

    TigersFanJJ Hall Of Fame

    1,546
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    Feb 17, 2006
    I doubt you'll get a response from the OP. His account was closed.
     
  11. Carl Spock

    Carl Spock Superfly

    4,567
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    Sep 3, 2004
    Morbius was a dual for Clato, who has been banned.

    I assume he will be back. These kind of guys always are. His distasteful posting style, also incoherent and with a lot of large type, is a dead give away.

    Hey, mods, can you lock this thread so that the dead stay dead?
     
  12. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
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    Jul 12, 2006
    Los Angeles
    Sorry guys, the OP is no longer with us and it's inappropriate to discuss moderator actions in the public forum.
     
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