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On Demand download loop

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Tom M, Aug 12, 2014.

  1. Tom M

    Tom M Legend

    144
    0
    Jan 3, 2007
    I’ve been running into problems with download on demand content for some time and would like to finally get this fixed. I have scoured some of the older posts but none of the suggestions have solved my situation.

    My configuration recently changed as I’ve added an HR44 and MRV to the system in place of my HR20 which did recently. Both of these configuration encounter the error message that states there’s been an error but D* will try to continue. Sometimes it worked and sometimes it would appear to finish the download only to delete it and start it over.

    Configuration #1 (original – no WHDVR)

    HR20 – direct wired Ethernet (HR20 -> switch -> router -> DSL Modem)
    HR21 – direct wired Ethernet (HR21 -> switch -> router -> DSL Modem)

    The above would work sometimes but fail others. It seemed like it was also dependent on the channel as some content would download w/o problems while others would do the download/delete/repeat loop. The HR21 also encounters problems from time to time based on what my wife says.

    Configuration #2 (current – WHDVR)

    HR44 – direct wired Ethernet – (HR44 -> switch -> router -> DSL Modem)
    C41W
    HR21 – DECA

    I’ve tried downloading since the installation and encounter the same problems as previously. I’ve also changed the HR44 so it’s wired directly to the router instead of going through the switch and encountered the download/delete loop this morning so that theory went out the window.

    The system has been wired with a SWM8 for both configurations with the only difference being the original config had the 2 outputs going to the separate HR20/HR21 as standalone devices. In the current config the one output from the SWM goes into a 1x4 splitter to feed the 3 devices that need signal. All of the devices have good signal and the internet quality throughout the house seems fine as well so I’m at a loss at this point but would like to get it resolved once and for all.

    The router is a D-Link 655 and I don’t recall what version of Westell DSL modem it is but it’s working just as a bridge and was installed back in 2007.

    ETA: Both devices have static IPs that are outside the range of the DHCP address block.
     
  2. peds48

    peds48 DIRECTV A-Team

    18,326
    901
    Jan 10, 2008
    NY
    Try unplugging the HR21 from the AC power then try to download VOD from the HR44. Post back the results.
     
  3. Tom M

    Tom M Legend

    144
    0
    Jan 3, 2007
    Did the test this morning and there's no change. The Genie finished the download and the started again.

    Don't know if it's the specific show or not but it's Rogue S2E1.
     
  4. b52pooh

    b52pooh Cool Member

    299
    17
    Mar 10, 2011
    Southern Oregon
    How fast is your DSL connection? Have you experienced any Caller ID problems on the HR44? Do you have a DSL filter on the phone line, if it is connected to the HR44?
     
  5. peds48

    peds48 DIRECTV A-Team

    18,326
    901
    Jan 10, 2008
    NY
    Why would caller ID cause VOD download loops?
     
  6. Tom M

    Tom M Legend

    144
    0
    Jan 3, 2007
    I am far enough from the CO that it's only 3Mb/s and since I don't connect the phone line I don't have any caller ID problems. As for the filter, yes, I have a whole house DSL filter on the network distribution panel.
     
  7. Tom M

    Tom M Legend

    144
    0
    Jan 3, 2007
    If anybody has any other ideas I'm open to suggestions as I'd really like to resolve this since it makes VOD more or less useless.
     

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