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On Demand - painfully slow?

Discussion in 'DIRECTV General Discussion' started by heddhunter, Jun 11, 2013.

  1. heddhunter

    heddhunter New Member

    16
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    Aug 10, 2009
    Is navigating On Demand on your HD DVR painfully slow? Mine is. My wife was trying to find something last night and it took ages just to get the screen to come up, then each button press to go down a page in the listings took 10+ seconds. That can't be right. I know there are other ways to find the information (web site, ipad app) but if you've already got the TV on why bother with a second screen? (Except right now you kinda have to.)
     
  2. goinsleeper

    goinsleeper Godfather

    673
    17
    May 22, 2012
    This has been noticed when using channel 1000. If you know what channel your program is coming from, try putting a "1" in front of the channel (TNT is channel 245, TNT on demand is 1245). Also, if you notice white triangles on the names of the channels in your guide, highlight the channel name and press select to go to its on demand page. These pages will navigate much quicker than channel 1000 which houses all of the on demand content. If you know the name of what you're looking for, just do a smart search for it.
     
  3. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

    12,171
    56
    Jun 23, 2004
    Mill Creek, WA
    What model HD DVR do you have? Have you tried resetting it?
     
  4. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,453
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    Jan 10, 2008
    NY
    , if you notice white triangles on the names of the channels in your guide, highlight the channel name and press select to go to its on demand page.


    IRCC the right key to press is INFO


    Sent from my iPad using DBSTalk mobile app
     
  5. goinsleeper

    goinsleeper Godfather

    673
    17
    May 22, 2012
    When I highlight them, the prompt in the middle of the screen is for "select". I believe it was the info key prior to the white triangles. I could be mistaken though as I usually just go straight to the On Demand channel by punching in the number.
     
  6. damondlt

    damondlt New Member

    5,455
    232
    Feb 27, 2006
    Newfoundland...
    Also it sounds dumb but when picking something from the list, Hit RECORD button, not select then record. Way faster!!!
    Unless you want to WATCH NOW! I find the receiver keeps up faster when doing a "Watch now", Then setting a recording. Just things I've noticed from my HR34.
     
  7. Volatility

    Volatility Legend

    436
    10
    May 22, 2010
    It most definitely is select. If you press info on the triangles it brings up a page telling you what is currently airing on that channel and what will air up to 13 days. Select goes to that chanel's on demand page.
     
  8. damondlt

    damondlt New Member

    5,455
    232
    Feb 27, 2006
    Newfoundland...
    If he has the HR23, its just that slow. Reboot till your blue in the face. Makes no difference! Reboot may also wipe your ondemand availability for 24 hours too.
     
  9. heddhunter

    heddhunter New Member

    16
    0
    Aug 10, 2009
    I have an HR22. I'm probably just screwed.
     
  10. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,453
    919
    Jan 10, 2008
    NY
    It most definitely is select. If you press info on the triangles it brings up a page telling you what is currently airing on that channel and what will air up to 13 days. Select goes to that chanel's on demand page.


    Yep, I stand corrected. This must have changed recently.


    Sent from my iPad using DBSTalk mobile app
     
  11. damondlt

    damondlt New Member

    5,455
    232
    Feb 27, 2006
    Newfoundland...
    Yes its just that slow! You can try a reboot, But again I've been through all that a million times. If you have the Protection plan, you should call directv and see what they can do. Maybe your equipment is worse then normal. But It sounds normal to me unfortunately.
     
  12. B Newt

    B Newt Icon

    779
    9
    Aug 12, 2007
    Yep I have the same problem with my HR 20-100. Started about 2 months ago for me. Done several resets to no avail.
     
  13. FussyBob

    FussyBob Legend

    205
    4
    Jan 11, 2009
    I have 2, HR22 receivers. I just checked, when I click on "All" On Demand which is max number of listings it takes 22 seconds for the first page list to show up, after that each page list take 1-2 seconds to show up.

    I find this quite fast!
     
  14. B Newt

    B Newt Icon

    779
    9
    Aug 12, 2007
    I get the same results when I click ALL. When I click animation under interest it takes 58 seconds before the listing pops up and 8 seconds to load next page of listings.
     
  15. Rich

    Rich DBSTalk Club DBSTalk Club

    25,673
    437
    Feb 22, 2007
    Piscataway, NJ
    Same with the 24s.

    Rich
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

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    Feb 22, 2007
    Piscataway, NJ
    Yup. Not much you can do about it except getting a better model. A 24 won't have that problem, but I doubt if that's enough of a problem to get them to send you a 24. I'd keep calling until one of those calls triggers a truck roll or a call from Case Management. Be persistent and polite, I know how difficult that can be but it pays off in the end.

    Rich
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

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    Feb 22, 2007
    Piscataway, NJ
    Yup, sounds normal to me.

    Rich
     

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