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On which channels do you have audio dropouts?

Discussion in 'DIRECTV General Discussion' started by veryoldschool, Aug 2, 2010.

  1. keenan

    keenan Godfather

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    Feb 8, 2005
    I just put my account into 6 month suspension until next baseball season today, and I'm betting 10-1 that this problem will still be here 6 months from now.
     
  2. swans

    swans Legend

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    We are in to the new fall lineup and I can't say that I have had any dropouts with my locals (3, ABC, Castle; 5, CBS, Hawaii Five-O, Two and a half Men, Mike and Molly, NCIS Los angeles; 10, FOX, House; and 15, NBC, The Event, Chase.) Then I switch over to watch the latest recorded episode of Warehouse 13 on SyFy and get a big old audio dropout.

    Does this mean my local channels actually care about the quality of the content they deliver?
     
  3. tsduke

    tsduke Godfather

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    Just got of the phone with "office of the persident" telling me again that it's not a known problem. :mad: What a friggin joke of a company!
     
  4. Lord Vader

    Lord Vader Supreme Member

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    Galactic Empire
    Has anyone noticed the dropouts are even worse when one uses trick play (rewind or instant replay)?

    On many different channels recently (locals, ESPN, Weather Channel, and more), whenever I rewound the buffer or just hit the 6-second instant replay, I lost the audio--100% of the time. This happens on ALL the receivers on my account--HR20s, HR21s, HR22s, and HR23s. Every single one of them.

    How bad is it? This will sound unbelievable, but when I rewound a scoring drive on the OSU game today, I lost ALL audio for over 3 minutes! I tried going back and forth a few seconds or more, but that didn't work. When I caught up in real time, the audio came back, but sputtered a bit for a while.

    Strangely, this problem does NOT occur on recordings when I rewind or use instant replay. The audio is fine. It only occurs when I rewind the live buffer.

    I did this on other channels, including local WGN and 2 others. One one I rewound 15 minutes to watch something. I had NO AUDIO FOR ALMOST 10 MINUTES! Incredible. Simply incredible.

    And absolutely unacceptable!!!

    Oh, and the best part was when I explained to a CSR that this occurs on ALL 11 of my receivers. I was told this: "I would recommend you not rewind the program or broadcast you are watching. Instead, record the program and watch it that way."

    WTF kind of a "solution" is that?!? Just what the hell is a DVR for then?

    :flaiming
     
  5. atfree

    atfree Mentor

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    Feb 1, 2007
    I get the audio drop-outs ONLY on HD channels, including:

    HGTV
    FoodNetwork HD
    SyFyHD
    Starz and Encore HD Channels

    I could list every HD channel....as I've had the drop-outs on every HD channel, including NBC, CBS and Fox, that I've tuned to for any period of time.

    I'm connected with an HR20/100 using software 0x40 updated on 8/25/10. Audio is connected via optical to Panasonic SC-BT100 Home Theater system.
     
  6. Kansas Zephyr

    Kansas Zephyr Hall Of Fame

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    Jun 29, 2007
    Several during the Live SC @ Auburn game Saturday night on ESPN HD.
     
  7. Miggity

    Miggity AllStar

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    Aug 10, 2007
    I started keeping track of my audio dropouts a while ago but I quickly stopped keeping track because they were so numerous.

    I had at least 6 or 7 just during Monday Night Football on ESPNHD last night. Quick one second audio drops. It's insanely annoying. I almost can't take it anymore. Audio drops are what got me to leave Dish Network. About to think about doing the same with DirecTV now 3 years later. :(
     
  8. Drucifer

    Drucifer Well-Known Member

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    Feb 12, 2009
    NY Hudson...
    I am noticing mo' too.

    Why ain't there an interactive TV App to record DirecTV bugs?
     
  9. Steve

    Steve Well-Known Member

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    Lower...
    When I posted, I was thinking about a recent episode of The Office I watched OTA that was plagued with audio dropouts and pixelation bursts. I had a recording of it SAT (and some time on my hands), so I compared the two and the glitches were exactly in the same places. That was that recording on that night, tho.

    I have no doubt, as you noted, that some problems are related to MPEG-2 decoding, and the fact that you sometimes can't make the dropouts repeat tells me it could be a result of hard disk health, whether you're watching a recording locally vs. streaming it MRV, or what else the box might be doing at the time. E.g., I know that if I'm streaming OTA to a client, and another OTA recording starts on the server, I'm in for about 10-15 seconds of choppy client playback. I can set my watch by it, because as soon as the choppiness starts, I look up at the clock and I'm either at :00 or :30.
     
  10. wxguy

    wxguy AllStar

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    Feb 17, 2008
    central...
    Since it was happening to me watching Fox business this AM, I made a call to Directv/tech support.

    The lady took down all the info, all the details and would report it as a single unit problem. She said if tech engineers get enough complaints, they make it a system problem and do something about it.

    I read her a number of the complaints from DBSTALK which she said she included in the report.

    I'm convinced the best way to get their attention is to take the time to call them and complain about the audio problem. Flood the system and they will get the idea. I didn't have the dropouts until x40d, but it sounds like it has been around for a while.

    (I thought an email would serve as documentation, but they just told me to call a CSR and they would walk me through a fix.:rolleyes: ) So I did. You can also.
     
  11. whereami

    whereami AllStar

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    Mar 13, 2008
    I've had the audio dropouts, still. The reboot seemed to work temporarily. The last time I tried this while watching a recorded Survivor episode on CBS, the audio drops stopped, but the video actually then turned choppy. Go figure...

    Additionally, I've been noticing the response time by the HR20-700 DVR from the time I click a button on the remote, to the time that action occurs is sometimes > 10 seconds. It's not the remote battery either. I replaced them to make sure.
     
  12. tsduke

    tsduke Godfather

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    I have contacted them numerous times. They don't care.
     
  13. Oct 5, 2010 #393 of 929
    swans

    swans Legend

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    And apparently neither do the fanboys!:nono2:
     
  14. Oct 5, 2010 #394 of 929
    hidef2010

    hidef2010 AllStar

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    I too have experienced these audio drop outs. It seems they only occur on HD channels.
    I was ok for the last 2 weeks I didn't notice anything at all, then they started again yesterday on CHN 545 (Showtime) during "Weeds" & "The Big C".

    Have we concluded that this is occuring to people that are connected (audio/video) in a particular way........for example ARE YOU HAVING AUDIO DROPOUTS IF YOU:

    - Are connected via HDMI directly to your TV. ( NO Surround sound AVR involved)
    - Are connected via HDMI to your receiver. (Using AVR for audio/video processing)
    - Are connected via HDMI to your TV (for video) & optical (for sound) to your AVR.

    If there is someone out there who is connected in any of these ways and is NOT getting audio drop outs?

    Have we confirmed that audio drop outs are occuring on every D* HD receiver regardless of being a DVR or not? Is there an HD D* receiver out there that is NOT experiencing audio drop outs?

    Perhaps we can narrow down the problem here by answering a few of these questions.
    BTW has anyone used the coaxial digital output as opposed to the Toslink (optical) to see if the audio drop-outs occur?


    Thanks
    Hidef2010
     
  15. Oct 5, 2010 #395 of 929
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Hidef2010

    Dolby suffers from this the most, so any digital audio output with it will have these more.
    I've had them on both DVRs and non DVR HD receivers.
    Coaxial, Toslink, or HDMI doesn't matter.
    AVR or straight to my TV [HDMI] doesn't matter.
    The only real difference seems to be the duration of them, as some AVRs take longer to cycle through the loss of DD and reset back to it.
     
  16. Oct 5, 2010 #396 of 929
    hidef2010

    hidef2010 AllStar

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    Thanks VOS, I appreciate the responses........ does D* not have someone looking at this forum:mad:, I mean are there not people on this forum "veterans", if I can use that term, who have direct contact with some upper ranked people at D*? You would have thought they would have this problem resolved by now!!!

    Hidef2010
     
  17. Oct 5, 2010 #397 of 929
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    The engineers at DirecTV are [or were] reading the forums and this thread, but while they do PM some of us, you won't see them post here.

    I got involved in this over two years ago because of my local HD channels. This was where I got the information about this by being handed a cell phone from one of the field manager/engineers who were part of a team that came out to my house over this problem and got to talk directly to the broadcast center engineer.

    I'm not trying to defend DirecTV as I too get annoyed at this.

    "The problem is" that this isn't a simple fix.

    We're at the end of a fairly complex chain and if there is anything wrong we get the "sum" of any problems.

    Some of this comes from the program provider's feed.

    MPEG-2 can have missing/corrupted bits but it's more tolerant so the viewer doesn't notice it in the playback with error correction.
    Some feeds [mostly remote sports feed] are so bad even the MPEG-2 shows these problems.

    DirecTV converts MPEG-2 to MPEG-4 and this process is also where some of this comes from. Maybe if the MPEG-2 was decoded/decompressed and then re-encoded, it would help :shrug:

    So far, most of this is only related to the audio, but we also see video dropouts too. I don't know if these are from the provider or if this is related to how DirecTV combines all the channels onto the transponder, as they use a statistical method "to guess" the needed bandwidth to allocate for each of channels on a transponder. Some of this may be due to a poor guess for what a channel needs, causing it to drop out for a moment.
     
  18. Oct 5, 2010 #398 of 929
    tsduke

    tsduke Godfather

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    I think the bigger problem is that the don't care enough to spend time fixing it. They still don't even recognize it as an issue when calling in about it.
     
  19. Oct 5, 2010 #399 of 929
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    "I guess" this depends on what level you're talking to.
    Yes, the CSRs don't seem to get the information to help the customer [and maybe why I started this thread so "we" know it isn't our receivers].
    There is a great separation between customer service and the other groups, which is one of the reasons I came to this forum.
    There are at least three groups that have little interaction:
    Customer Service,
    Field Operations, which I think the broadcast center comes under,
    Development engineering.
     
  20. Oct 5, 2010 #400 of 929
    tsduke

    tsduke Godfather

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    Mar 20, 2007
    I've talked to csr's, a couple engineers and office of the pres. I lost count how many.
     

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