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One week after DISH Install, 722 bites the dust

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by E91, Oct 16, 2008.

  1. E91

    E91 Godfather

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    Oct 7, 2008
    In the middle of the evening last night, I started to hear a loud hum. I presume that is the fan (probably not the HD). The unit is totally unobstructed so it is probably not overheating or anything. Anyway, the hum is loud enough now that I can hear it in the next room and over the TV.

    Called DISH, and they weren't much help. But, they agreed to send a new unit over via UPS.

    An inauspicious start to my relationship with DISH.

    Sigh.

    Oh, not that it is vaguely relevant but within a few hours of that happening, I got a flat tire and my DSL line went down. Crappy night of electronic/mechanical failures!
     
  2. ChuckA

    ChuckA Hall Of Fame

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    Feb 7, 2006
    Did you power it down and restart it? The receiver that is, not the flat tire.
     
  3. E91

    E91 Godfather

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    Oct 7, 2008
    Yup. Tried that multiple times.
     
  4. phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Jan 18, 2007
    Northern...
    When I got my first 722 last fall, it's hard drive started to fail in two days so they sent me a new one. When they sent me a replacement last month because they wanted mine to be able to work on the audio dropout problem, the replacement didn't even make it through activation and they had to send another. But once you finally get one that works, it's all good!:)
     
  5. E91

    E91 Godfather

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    Oct 7, 2008
    That sounds like disappointing quality control - although it should be noted that D* subscribers report similar luck. And, I've had multiple DirecTivo units crap out on me over the years. So, as long as Dish makes the effort to resolve the problem in a timely manner, I'll be OK with it.

    It will suck if I can't watch sports this weekend though.
     
  6. BNUMM

    BNUMM Hall Of Fame

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    Dec 23, 2006
    I have found that when the 722 appears to fail at activation that it is not always bad. I installed one the other day and it took 3 hours to get it going. I was so desperate that I called Tech. Support (yeah that was a total waste of time) and then kept doing resets (front panel and unplugging), check switch ( sometimes it would Grey it out so I couldn't do a check switch). I don't know what caused it to finally start working but it did. Sometimes when things lock up I have had to go to TV2 and it would work on TV2 and let me finish doing the setup and everything would be O.K.
     
  7. phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Northern...
    I think that TV2 thing had possibilities, but after the software download the box just kept rebooting without ever giving me any chance for control at TV1. And the tech support guy was knowledgeable and all, but even though he acknowledged from the beginning that it was probably a lost cause we had to wait 45 minutes to see if it would fix itself. It didn't.
     
  8. ChuckA

    ChuckA Hall Of Fame

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    Feb 7, 2006
    And after you leave, one like that keeps running?
     
  9. BNUMM

    BNUMM Hall Of Fame

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    Dec 23, 2006
    It has been 3 days. The only call we received from the customer was when she accidentally changed the input on her TV.
     
  10. E91

    E91 Godfather

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    Oct 7, 2008
    I know there are a lot of complex variables here. But, I think DISH might want to take a look at the quality control issues. Stories like the above are troubling.
     
  11. phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Northern...
    Used to trouble me alot. Now I just go with the flow. Of course my wife might not agree that I go with the flow. Seems I rant and rave.:eek2:
     
  12. E91

    E91 Godfather

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    Oct 7, 2008
    Yeah, well right now I'm about to be without TV for 3 - 5 days - and I can't say I'm at all happy about it.
     

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