I install for a local DTV retailer and occasionally we have customers who don't qualify for a free upgrade, so they pay the one time lease fee for new RCVRS and my company sends me out to install them. Over the last 6 weeks or so I've had increasing difficulty getting these new boxes activated due to "No open work order." Apparently DTV is instating this new policy to avoid fraud. Understandable. My problem is that my retailer says that they cannot open a work order for upgrades, only new installs. Is this a problem with their contract with DTV or should we stop doing upgrades?? Any thoughts would be appreciated.