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Ordering my 622 (Don't give up)

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by zer0cool, Feb 2, 2006.

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  1. zer0cool

    zer0cool Godfather

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    Nov 23, 2004
    Where there's a good CSR, there's a way.

    I had quite an ordeal yesterday. first I was told by a Dish rep that I could order a 622, but since my account was with SBC, they would have to complete the order. After being transferred to SBC, I went through setting up the order. I asked if I had to send them my 921(since I own it). The rep wasn't sure, so she put me on hold.
    She came back to tell me I did not have to return my 921, since they would not be sending me a 622. Apparently SBc customers don't deserve good stuff.
    At first they told me I could move my account to Dish, but was then told that was impossible.
    Called Dish back, was told to "remove bundling" from my SBC account and then I
    would be a Dish customer. I did that with SBc and called Dish back. After being transferred to a sales supervisor, I was told only NEW customers can get a 622 (for any price), and my only option was to cancel my service, wait six months and resubscribe. (Now that's a prett poor business model). So, I'm not a dish sub if I want a 622 as a SBC customer, but I am a Dish sub if I want new service. I knew this was BS, so I asked for her supervisor. She hung up on me.
    I called back and got a very nice CSR who offered to set me up as a "new" customer. She checked my phone number only to find that ny SBC account hadn't been fully transferred yet, so she used my Cell phone number. She set up my order for a 622 and together we determined which package would be the best for me. Her name was Helen.................................. Helen,I love you
     
  2. thecodeman

    thecodeman Mentor

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    Jan 30, 2006
    Wow, that's weird. I'm an SBC customer with Dish and had no problems getting a 622 leased yesterday after their systems finished updating.
     
  3. zer0cool

    zer0cool Godfather

    264
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    Nov 23, 2004
    Hmmmm...... maybe I should give them a call back. Did you have any issues with changing programming? (If you attempted to). Did you call the Dish service number on the SBC website?
     
  4. thecodeman

    thecodeman Mentor

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    Jan 30, 2006
    I called the "exisiting customer number" on Dish Network's website every time I have called. I usually do menus 1 (exisiting customer) 2 (programming) and 0 (i want a person).

    I currently have the 811 and AT120/locals. I changed to the 622 and DishHD Platinum/locals. No issues here, except I am still sore after the $300 and nervous that I wont get my 622 on time because DishDirect (www.dishdirect.com) employees keep telling me that they dont have them at all because of a recall and you wont see any for 6 weeks.
     
  5. ChriswGood

    ChriswGood New Member

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    Feb 2, 2006
    Dish was so nice to me...when I told them I was going to cancel my service. I had just moved into a new house about a month ago and when I did, I installed a new DVR 625. I was just able to get a new HDTV last week and told them I wanted the new ViP622 and to return the 625 I got a month ago. The funny thing is, I had no idea it was such a hot new item, I just noticed the lower price tag. They said no problem and said it would take til 2/28 to probably get the 622. But, it sounds like that may be optimistic.
     
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