I am one of DTV original customers. I bought my dish and receiver in 1994 for $800 and had to install it myself. Over the years I have been happy with my service and an ardent supporter recruiting many new customers. There was a time they valued their customers. Now after dealing with ineptitude and apathetic customer service people as well as a total lack of customer appreciation I am ready to cut the cord. Does anyone have a good alternative? I just bought a new 3D TV and would really like something with 3D channels or the promise of them in the near future. I really hate to leave DTV because I still believe they offer a good service but their customer service is abysmal and they seem to care less whether you are a long time customer or not. Their technical support staff is laughable. As a consumer I am more knowledgeable about their product than the tech gurus.