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Ouch, my Brain Hurts

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Bingo123, Jul 13, 2007.

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  1. joed32

    joed32 Hall Of Fame

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    Jul 27, 2006
    I would just call D* and ask for the installation department and explain everything to them. They will either send you a replacement or set up someone to check your install. When I bought one from CC it would lock up with a gray screen on the local HD channels. It was a bad receiver and had to be replaced. It sounds like you may have a bad one.
     
  2. Bingo123

    Bingo123 Mentor

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    Jul 6, 2007
    UPDATE: 3pm Saturday afternoon

    [First, here's what happened in the middle of the night: the stupid tech had reconnected my old D* receiver, but didn't "reactivate" it with D*. So-yep--D* shut off my sat access in the middle of the night. So I woke up to no TV at all. :mad: :mad: :mad: :mad: :mad: :mad: ]

    So after 2 cups of coffee, I disconnected my old receiver and reconnected my HR20, using component instead of HDMI. Then I called D* Tech support, and spent 2 hours on the phone with them. Here's what we figured out: not only is my receiver bad, but I have at least one transponder out on the new 5LNB dish.
    Here's what I'm getting for signals:
    Sat 99 degrees (b): 0 0 0 95 0 93
    Sat 103 degrees (a): 98 0 92 0 97 0 0
    All the other sats give me readings in the mid- to high 90's.

    He's shipping a new HR20 direct to my house, which will arrive in 2 days. But the next opening they have for a tech to come out to replace the dish? TWO WEEKS. :mad: :mad: :mad: :mad:

    In the meantime, I do have a TV signal and most of the channels. I have to see what happens if I wander over to one of my local channels--will the box freeze up? If not, I'll keep the HR20 connected until the replacement comes. If it does freeze up, maybe I'll try the firmware fix noted above.

    Thanks for all your help so far. Any more suggestions, in light of the info I've just posted?
     
  3. harsh

    harsh Beware the Attack Basset

    21,192
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    Jun 14, 2003
    Salem, OR
    Don't be too worried about the 99 and 103 SS readings unless you aren't getting your local HD. When DIRECTV 10 goes live, the 103 stuff will fill up.

    It is good that they are sending a new receiver (except that it may not ship until Monday). I'm betting that most of your problems will clear up with the new receiver alone.

    As for the HDMI problem, never assume that a Samsung device properly handles HDMI. As a company, they are legendary for HDMI issues; not so much recently, but you never know when it may pop up.

    Perhaps you'd be a little less stressed if you didn't drown your sorrows in coffee? ;)
     
  4. MikeR7

    MikeR7 Icon

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    Jun 17, 2006
    As harsh said, but in his own, unassuming way, there is nothing wrong with your dish set up or alignment. Exactly what channels are you missing? What package did you sign up for? Did the component cables fix the freezing up problem?
     
  5. TriggerDeems

    TriggerDeems Godfather

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    Mar 1, 2007
    It sounds like your alignment is fine. It sounds like your transponders are fine. And, I suspect your reciever is fine too. Based on what info and troubleshooting do you and the CSR figure out that you have a bad reciever and bad "transponder"? The transponders are associated with the satellite, not your setup. And the 99 and 103 are spot beams, so where yours are zero, someone else in the country has strong signals, and vice versa.

    If you are getting some pixelation still, after doing the resets I described above, then I'd guess you have a bad connector on one of the connections, most likely one of the old connections in the existing house cable that was probably used.
     
  6. Bingo123

    Bingo123 Mentor

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    Jul 6, 2007
    Ok, I've tried RBR, and I've tried uplugging the receiver and then replugging. Same outcome every time: when I tuned the receiver to a local channel, the box freezes--and then it's impossible to change channels, or turn the receiver off, or do anything---except unplug. When I was still on the phone with the D* tech, he had me try doing a reset--still the same outcome.

    There's obviously a problem with this box, so I finally had to unplug/disconnect it, and go back to the old trusted Sony satellite receiver.

    But wait---uh-oh---big problem!! DirecTV had totally deactivated the access card in the Sony. I called D* back again (3rd, 4th time today?) and asked them to reactivate the card. The first CSR tech I talked to said, "I can't do that ma'am." When I explained the situation, he continued to say, "Sorry. Can't do that." I demanded to speak to his boss, and when I got his boss on the phone I told her: reactivate this card NOW, or cancel my business and I'm going to DISH.

    His boss had to contact the Pope, and then Jesus, plus send a text to Vishnu, and in the end she was given permission to pair the HR20 card to the old Sony receiver. She told me four times that "we never do this," but she could see by today's notes on my account that this was the final straw.

    So now at least I have some D* for the next few days or weeks, while I wait on the new HR20 to get here and new dish to be installed.

    My opinion of DirecTV has dropped into the dirt. After this ordeal, they are obviously authorizing the manufacture of poor quality equipment, and allowing it to be sent out to be installed by inept installers. Shameful. What's happened to the $90 a month that I (and millions of other people) have paid them for the last 10 years?????

    To be continued........
     
  7. davring

    davring Hall Of Fame

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    Jan 13, 2007
    It is quite standard for them to deactivate one receiver when installing another, but they could have turned it right back on. The "we never do this" is incorrect. I cannot hazzard a guess why your HR20 would lock up when you tune to a local, bad transponder/multiswitch maybe. I don't think you have a tuner problem. If they are willing to replace the dish and the tuner, let them, you surely have nothing to lose. Sorry you had to go through so much aggravation, I'm sure it will get resolved. If and when you get everything working, as it should, I'm sure you will be pleased as most of us here are. The troubles you are having are not the norm, trust me. We read and hear of more problems on this forum because rarely to people take the time to get online and praise. Keep us posted.
     
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