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Out of Curiosity

Discussion in 'General DISH™ Discussion' started by blackhillsjk, Apr 16, 2014.

  1. blackhillsjk

    blackhillsjk Cool Member

    25
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    Mar 2, 2012
    After reading all the posts about locals in HD on the Eastern Arc, I decided to do a chat yesterday morning with Dish Tech. I was informed that yes, if I switched to the Eastern Arc and upgraded one of my old receivers, I would indeed get my locals in HD. So I set up a service call for Friday. Last night, I had the feeling something wasn't right. So I did another chat with Dish tech with someone else. I quickly learned that was not correct and they are not available in HD in my area at all so we cancelled the service call. Not sure what to make of this. Was the first Tech lying thru her teeth or just that completely uninformed? Needless to say, I am disappointed in the whole thing as I was pretty jacked up that I thought I was finally getting them in HD....Guess not.
     
  2. MysteryMan

    MysteryMan DIRECTV A-Team DBSTalk Club

    8,233
    444
    May 17, 2010
    USA
    CSRs are a luck of the draw regardless which service provider you have.
     
  3. thomasjk

    thomasjk Legend

    504
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    Jan 10, 2006
    What DMA are you in?
     
  4. Mike.H_DISHNetwork

    Mike.H_DISHNetwork DISH Representative DISH Representative

    310
    15
    Feb 1, 2011
    [SIZE=medium]When getting an EA install, all the equipment will have to be MPEG4 to allow all SD/HD channels to come in. [/SIZE]

    [SIZE=medium]With a WA install, you can have SD or HD/SD equipment. There are some cases when a WA or EA install will be needed to get certain locals.[/SIZE]

    [SIZE=medium]If you have any further DISH concerns please let me know and I am happy to help you.[/SIZE]

    [SIZE=medium]Thanks[/SIZE]
     
  5. blackhillsjk

    blackhillsjk Cool Member

    25
    2
    Mar 2, 2012
    I live in the Rapid City, South Dakota area....Mike, it doesn't matter because I am told Locals in HD are not available in my area at all. Even tho all cable companies plus Direct TV does offer them in HD. My point was that the Tech either lied or is clueless....not sure which. Not a threat to leave, just a fact.
     
  6. Mike.H_DISHNetwork

    Mike.H_DISHNetwork DISH Representative DISH Representative

    310
    15
    Feb 1, 2011
    [SIZE=medium]blackhillsjk,[/SIZE]
    [SIZE=medium]Would you please provide me the zip code you have please?[/SIZE]
     
  7. Orion9

    Orion9 Legend

    245
    9
    Jan 31, 2011
    dish.com says SD-only in Rapid City. Maybe the CSR punched in the wrong zip code.
     
  8. harsh

    harsh Beware the Attack Basset

    21,192
    182
    Jun 14, 2003
    Salem, OR
    Rapid City appears to be a 110W SD market so I'm not sure why anyone would pitch an EA solution.
     
  9. Orion9

    Orion9 Legend

    245
    9
    Jan 31, 2011
    Since my previous post I stopped by the grocery store to pick up a couple of things. Bill was 16.something. I gave her a 50 and got back 3 dollars and change. I said: "Didn't I give you a 50?" She said "yes" - pause - think - turn around - "did I punch in 20? I punched in 20 even though I KNEW you gave me a 50!" Minds do wander so it's good that you double-checked!
     
  10. P Smith

    P Smith Mr. FixAnything

    21,341
    127
    Jul 25, 2002
    W.Mdtrn Sea
    you should post it in that thread where is discussing Florida girl who left a banknote at a counter, been chased and arrested for many charges include heroinating instead of getting the bill back !
     
  11. blackhillsjk

    blackhillsjk Cool Member

    25
    2
    Mar 2, 2012
    Mike,

    My zip is 57754 which is actually in Lead outside of Rapid City.
     
  12. Mike.H_DISHNetwork

    Mike.H_DISHNetwork DISH Representative DISH Representative

    310
    15
    Feb 1, 2011
    [SIZE=medium] blackhillsjk,[/SIZE]

    [SIZE=medium]Thanks for the zip code and I do apologize for the delayed response. Your locals will be in the 110/129 satellites, the 129 satellite will provide your locals in HD. [/SIZE]

    [SIZE=medium]The EA install would not provide your locals in either SD or HD, if you have any further questions please PM me with the phone and 4 digit PIN to further assist you.[/SIZE]

    [SIZE=medium]Thanks[/SIZE]
     

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