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Owned receiver malfunctioning.

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by slapshot1959, Apr 3, 2011.

  1. Apr 3, 2011 #1 of 23
    slapshot1959

    slapshot1959 Legend

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    If I have the protection plan, can an owned receiver be replaced for free if it's malfunctioning, like a failing hard drive? (HR20)
     
  2. Apr 3, 2011 #2 of 23
    davring

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    Yes
     
  3. Apr 3, 2011 #3 of 23
    dpeters11

    dpeters11 Hall Of Fame

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    The replacement would be owned, though I'd probably talk to the access card department to be sure it's done correctly.
     
  4. Apr 3, 2011 #4 of 23
    matt

    matt New Member

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    The PP department will activate the replacement as leased, but in reality it should be owned. What I always do is get the PP department to send a replacement then when it shows up just call the access card distribution team, explain it was a PP replacement for an owned unit, and let then activate it. ACDT is the only department that can activate equipment as owned so be careful.
     
  5. Apr 3, 2011 #5 of 23
    slapshot1959

    slapshot1959 Legend

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    Thanks guys.
    Now what will they replace it with is the question!
     
  6. Apr 3, 2011 #6 of 23
    dpeters11

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    Do you need OTA?
     
  7. Apr 3, 2011 #7 of 23
    The Merg

    The Merg 1*

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    As dpeters asks, that's an important question. If you tell the PP dept that you use OTA, the CSR should flag the replacement and you should get an HR20. If you don't use OTA, you will just get whatever is next for shipping in the warehouse.

    - Merg

    Sent from my iPod touch using DBSTalk
     
  8. Apr 4, 2011 #8 of 23
    jes

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    If you're sure it's the drive, I'd just replace the drive... For just over $100 you can get a 2 Tbyte Western Digital AV drive. Then it will still be owned for sure... :D
     
  9. Apr 4, 2011 #9 of 23
    Richierich

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    Ditto!!!

    I would Replace the Hard Drive with a 2 TB WD20EADS or a similar WD Drive and have alot of space and not have to worry about shipping it back and waiting to get it back and then having to go thru the Activation Process and then making sure the Access Department Flags it as Owned.

    I had to call them 3 times to finally get mine Flagged as Owned even though they knew I had bought it from a Directv Employee who had Owned it. Finally I got another Agent to put it in the Notes that it was Owned and then she transferred me to the Access Department and stayed on the line until they agreed to Flag it as Owned.

    A Real PITA!!!
     
  10. P Smith

    P Smith Mr. FixAnything

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    Or cheaper - Fry's is selling 2TB drives for $80.
     
  11. CCarncross

    CCarncross Hall Of Fame

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    Whose 2TB drives? Buying the cheapest you can find ain't always a good thing. I highly recommend staying with the WD EADS or even better the EVDS drives that are specifically made for av apps...where you get them from is entirely up to the buyer....
     
  12. Richierich

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  13. jes

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    As already mentioned, you shouldn't just go with the cheapest drive on the planet. A/V drives are designed for 24/7 streaming applications... Isn't it worth spending ~$20 more to get a drive that might not crash and take all your recordings with?

    I've been looking at prices on the WD AV-GP line and it seems that the 2TB 64 MB cache version is selling for the same or less than the 32 MB cache version...

    WD AV-GP page
     
  14. Richierich

    Richierich Hall Of Fame

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    I believe that some posters had problems with these drives so I would do a Search on this Forum to see if this is True. Also, I believe that the WD20EARS Series had problems to which is why I stuck with the WD20EADS.
     
  15. slapshot1959

    slapshot1959 Legend

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    On vacation and I see I missed a good idea.
    My drive now is really noisy which leads me to believe it will fail soon.
    Two questions. Are any of these drives much quieter than the stock drive (probably right?) and what is the procedure for installing the drive and setting it up?
     
  16. Richierich

    Richierich Hall Of Fame

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    My WD20EADS is very Quiet and I have 6 of them and one WD10EADS so I highly recommend them.

    I can instruct you on how to install it if you PM me when you are Ready!!!
     
  17. P Smith

    P Smith Mr. FixAnything

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    Samsung and Hitachi CinemaStar are quiet and AV freirndly ...
     
  18. jes

    jes Icon

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    Apr 20, 2007
    too late... :eek2: I already ordered one from a local mail order place. I did a search and found one person that had a problem. I guess I'll find out soon enough... I'll let you know how it turns out.
     
  19. jes

    jes Icon

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    Apr 20, 2007
    Are you going to try to save your recordings or just install clean? To install clean it's supposed to be just install it and boot... the system will format it. If you are going to try to save recordings, then read this thread...
     
  20. matt

    matt New Member

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    I think the EARS drive are ok now that we have 4kb sector support.
     

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