Before you watch that free movie using the certificate for being a loyal customer or that comes with a promotion: Make sure you follow the instructions and order the movie online or by phone with the method of payment being the certificate. It has been a while since I last used a pay-per-view certificate. At that time you redeemed the certificate after watching the movie. Not reading the directions that came with the recent certificates, I ordered the movie with my remote. There appears to be no way now to apply the certificate to that movie. I have played CSR roulette (repeated contacts till you get the answer you like) using both the online chat and calling billing. I get the same answer. All PPV sales are final, no credits, no adjustments.