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phone message from Directv about my box being defective

Discussion in 'DIRECTV General Discussion' started by bigben7, Oct 9, 2008.

  1. Oct 9, 2008 #1 of 15
    bigben7

    bigben7 AllStar

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    Jul 11, 2006
    I received a message saying that my HD DVR was indentified with problem and needed to be exchanged for a new one. Has anyone else received a call like this. I certainly don't want to do this with all the recordings I have saved.
     
  2. Oct 9, 2008 #2 of 15
    dshu82

    dshu82 Icon

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    Jul 6, 2007
  3. Oct 9, 2008 #3 of 15
    Greg Alsobrook

    Greg Alsobrook Lifetime Achiever

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    What model HD-DVR do you have?
     
  4. Oct 9, 2008 #4 of 15
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Wondering too if he's talking about the HD reciever (H20-600) recall...or something else.
     
  5. Oct 9, 2008 #5 of 15
    RobertE

    RobertE New Member

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    Have not heard anything about HD-DVRs being recalled.
     
  6. Oct 9, 2008 #6 of 15
    Shades228

    Shades228 DaBears

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    If we removed the had to be replaced part it could have been an outbound call due to Monday's software problem.
     
  7. Matt9876

    Matt9876 Hall Of Fame

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    Oct 11, 2007
    Just got a call from 800-531-5000 "DirecTV" to replace my H20-600 for spontaneous reboots.


    And yes it would restart by itself 3-4 times a week. It will be nice to have that fixed.:)
     
  8. Scooter22

    Scooter22 Legend

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    Jun 22, 2007
    Interesting. I wonder if DIRECTV has called us. Generally, I ignore (800) calls, but I sure would like a call from them regarding my broken HR20-100. It reboots at least 20 times a day. I tried to get DIRECTV to replace it under my protection plan but they won't do it without sending a tech.
    I own my own company and work 6 days a week. Taking a day off work to have some tech tell me what I already know isn't very productive.

    Scooter :)
     
  9. topflight70

    topflight70 AllStar

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    Mar 28, 2008
    There was a recall for the HR21 Pro earlier this year, but that's long since been handled.

    For info on that:

    http://www.dbstalk.com/showthread.php?t=129155

    As far as I know and have heard, that's the only HD-DVR recall and it has been long since resolved.
     
  10. Incog-Neato

    Incog-Neato Godfather

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    Apr 21, 2006
    Just tell them it's dead and won't power up. They should send you a replacement.
     
  11. JDubbs413

    JDubbs413 Icon

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    Sep 4, 2007
    I think if you keep calling back and talking to different CSR's you can find one that will just send it to you with the supplies to send the old receiver back.
     
  12. ATARI

    ATARI Hall Of Fame

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    May 10, 2007
    Yep.

    It's called CSR roulette.
     
  13. GadgetGal1

    GadgetGal1 Cool Member

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    Feb 5, 2007
    I received a call that my H20-600 was defective and needed to be replaced. I called them back and they stressed that it was non DVR HD receiver that was the problem. I just received a replacement for that yesterday.
     
  14. Matt9876

    Matt9876 Hall Of Fame

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    Oct 11, 2007
    H20-600 was replaced with a H20-100, It's a done deal :)

    Thanks DirecTV.
     
  15. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Jun 18, 2006
    That's right, there is a possibility you'll get a call on H20s (not all H20s are affected.)
     

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