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Picture Freeze

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by fortinjlf, May 25, 2008.

  1. fortinjlf

    fortinjlf Mentor

    30
    0
    Mar 15, 2007
    I am a proud owner of a second 622. Had the first one about 18 mos. and no trouble until the dreaded HDMI failure a couple weeks ago. New unit received. All goes well until this eve.
    While watching Sci Fi HD, the picture suddenly froze. Nothing could bring it back to life - no response on ANY remote command. Did a soft reboot. Worked fine for about 10 min. Same thing. Another soft reboot. Same results.
    Could this be a heat issue? Are these symptoms typical, or could some other type of malice be afoot? The unit is in a cabinet w/glass front doors, a 6 in. clearance on top to the bottom of the upper shelf, and a medium size vent hole in back of the upper shelf. The only other unit enclosed is a PS3 on the top shelf ( it has been off for over a week). This set up had worked fine for the other unit.
    High temp indicated 141 and avg temp 127. I'll try a hard reboot later this eve.
    Any help/info?
     
  2. Ken Green

    Ken Green Hall Of Fame

    1,105
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    Oct 6, 2005
    Sure sounds like a classic heat issue. Your "high temp" is a bit higher than normal. I'd recommend some sort of cooling device. As a test, you could try leaving the glass doors open for a couple of days, and see if the issue subsides.
     
  3. fortinjlf

    fortinjlf Mentor

    30
    0
    Mar 15, 2007
    After the nonsuccessful soft reboots, I did a hard reboot, leaving it off for about an hour. No problems since. I have left the doors open as "test" to seee if there is any effect.
    What exactly do the numbers in the diagnostics tell you ? That is, how long a time period is covered by " high temp" and "avg temp"? is it one day, since the installation, since the unit was last turned on, or what?
    By the way, I have another 622 in another part of the house out in the open, and the symptoms did not appear on it - high temp 125, avg temp 111.
    Thanks a bunch.
     
  4. debpasc

    debpasc Legend

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    Oct 20, 2005
    My 622 runs about as hot as yours and is behind glass doors on top of a CD/DVD player. The 622 is slightly elevated with 1/2" or so round discs (felt floor protector pads for furniture) under each foot. I open the glass doors when I go to bed and leave them open overnight. Mine is one of the first 622s distributed and I have had no problems so far -- knock, knock.
     
  5. Ken Green

    Ken Green Hall Of Fame

    1,105
    0
    Oct 6, 2005
    I don't know if/when the high temp resets. What I can tell you is, mine has never gone down, which would indicate it to be a lifetime reading, but not sure.
    125° is about the normal average for a high temp reading.
    You may want to have a look at one of THESE, many here use them to help extract the hot air out of the cabinet.
     

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