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Playlist Not Showing Up on GenieGO

Discussion in 'DIRECTV Connected Home' started by twaller, Jul 30, 2013.

  1. twaller

    twaller DIRECTV A-Team

    208
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    Dec 17, 2005
    Ok, I have tried everything I can think of. I have several HD DVRs. All of the content on these show up in the GenieGo except the content on my HR44-700.
    Rebooted the Genie - Check, Rebooted and set the Geniego back to factory - Check, Rebooted the Router - check. Reset up the network on the HR-44 -check, Set the network back to defaults on the HR44- check, started network services on the HR44 check.

    There is nothing more that I can think of to do. The DVR shows up in the Geniego configuration as being connected, but none of it's content show up in the playlist.

    I am connected to my home network with a wired CCK.
     
  2. NR4P

    NR4P Dad

    6,269
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    Jan 15, 2007
    Sunny Florida
    Just checking, none of the HR44 content is VOD, OTA, PPV, Cinema, or special sports channels?

    None of those will appear in GenieGO.
    You have some standard SAT channels in the playlist?
    And the Playlist is set to share?

    Not using the wireless on the HR44?
    Go to Info screen in the Menu/Settings area and see how its connected. Should show nothing for wireless and MOCA coax connection should be connected.

    If the above are correct, what are the IP addresses of all your DVR's and the GenieGO hardware?
     
  3. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Some folks have reported that making sure the HR44 was the primary receiver on your account solved this sort of issues
     
  4. twaller

    twaller DIRECTV A-Team

    208
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    Dec 17, 2005
    Content on the Genie is normal sat channels. No VOD or OTA. The set up screen shows MOCA coax and no wireless. I don't have all of the IP addresses available to me now, but I can check when I get home. They are all assigned by DHCP and there are no conflicts. MRV works fine with no issues over the entire DECA cloud. The strange thing is that I'm able to see and play the Genie contents using directv to pc app, so there should be no connectivity issues to my home network.
     
  5. twaller

    twaller DIRECTV A-Team

    208
    4
    Dec 17, 2005
    Peds48 - you may have something here. The HR44 is not the primary listed receiver on my account.
     
  6. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Dec 2, 2010
    Winters,...
    What device are you using to try to see/play the GenieGo content?
     
  7. twaller

    twaller DIRECTV A-Team

    208
    4
    Dec 17, 2005
    A PC directly connected to the router by Ethernet.
     
  8. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Jan 10, 2008
    NY
    Peds48 - you may have something here. The HR44 is not the primary listed receiver on my account.
    Give DirecTV a call and tell then to make the HR44 the primary receiver, let us how it goes
     
  9. texasbrit

    texasbrit DIRECTV A-Team

    5,056
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    Aug 9, 2006
    Is the HR44 set to "allow" external device access in its whole-home settings?
     
  10. twaller

    twaller DIRECTV A-Team

    208
    4
    Dec 17, 2005
    Yes it is.
     
  11. twaller

    twaller DIRECTV A-Team

    208
    4
    Dec 17, 2005
    Well I called and made the HR44 the primary receiver. The content still doesn't show up in the Geniego playlist.........
     
  12. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Do you have another device that you might be able to connect to GenieGo? iPad, iPhone, Android something? Another computer? That might narrow it down to the PC set up being the problem.... or not.
     
  13. twaller

    twaller DIRECTV A-Team

    208
    4
    Dec 17, 2005
    I have connected with an iPad and Android phone. Same issue, HR44 content not there.
     
  14. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Good. Er, in that it eliminates one branch of inquiry.

    I would try (again?) going through Network, Advanced Settings, just click through till you get the "Congratulations" notice, and then fire up the client of choice.
     
  15. twaller

    twaller DIRECTV A-Team

    208
    4
    Dec 17, 2005
    I don't know if it was the multiple reboots of the HR44, multiple resets of the Geniego, or the setting of the 44 as primary, as of this morning the situation appears to have corrected itself. The HR44 content now shows up in the playlist of the go. Thanks for the help and suggestions.
     
  16. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    I don't know if it was the multiple reboots of the HR44, multiple resets of the Geniego, or the setting of the 44 as primary, as of this morning the situation appears to have corrected itself. The HR44 content now shows up in the playlist of the go. Thanks for the help and suggestions.
    I'll bet you it was setting the HR44 as the primary. many folks have reported this as their fix to this particular issue
     
  17. amt1994

    amt1994 New Member

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    Aug 3, 2013
    Does anyone have any other suggestions? Got my GenieGo HR34 today, set it up, and the content from the HR34 isn't showing up on GenieGO. However, my old HD DVR's stuff is showing up. Just checked and the HR34 is my primary receiver, with the old HD DVR being the secondary.
     
  18. NR4P

    NR4P Dad

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    Jan 15, 2007
    Sunny Florida
    Press and hold the red reset button on the GenieGO box for 30 secs. Wait for a complete reboot with 3 blue lights. And then wait another 2 mins.

    Refresh your playlists and see if that helps. You won't erase anything with a 30 sec reset.
     
  19. Billzebub

    Billzebub Godfather DBSTalk Club

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    Jan 1, 2007
    Pittsburgh, PA
    I installed my GenieGo today. Firmware updated and all three lights are blue. Installed the software on my wife's iPhone and my laptop. Both devices find all 3 of my HD-DVRs (HR34, HR24 and HR22). What is not displayed is anything on any of the playlists. It says there is nothing available. For a brief time some of the shows on the HR34 did show up and played, but then they disappeared. I have all 3 DVRs set to allow external devise and each DVR is set in the software to show. They do show, just no playlist.

    I've set the GenieGo to a reserved IP address and set all the DVRs to DHCP (I did have static addresses assigned to them, but DIRECTV suggested I put them back to DHCP. My DECCA system and the GenieGo are connected to a d-link router which has wireless turned on and DHCP turned off and it connects into a FIOS MI424WR Router that assigns the IP addresses (DHCP turned on) and connects to the internet.
    The HR34 is set as the primary receiver.

    I'm going to bed and I'll call DIRECTV back tomorrow, but I thought someone here might have an idea what to do.
     
  20. Billzebub

    Billzebub Godfather DBSTalk Club

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    Jan 1, 2007
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    Woke up this morning and everything is working fine.
     

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