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Please give me some good reasons to stay with Directv

Discussion in 'DIRECTV Programming' started by priester68, May 5, 2009.

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  1. May 5, 2009 #1 of 92
    priester68

    priester68 AllStar

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    Strong storm came through and blew a tree over that took my dish out. All wiring is fine. Just need a new dish mounted. Called Directv first thing because I knew the wait would be long if I waited. The CSR tried to charge us $75 to replace the dish. I told her no way and that I would cancel. Then she told me there would be some other fee if I did. I got so mad I just hung up and called Dish Network. Never signed up for service just talked about pricing. I love Directv and have never had any problems in 10 years until now. I don't want to leave Directv but I won't be treated like that from a CSR. By the way there was an empty house down the street I took a dish off of and now my service is back on. Suck on that CSR!!!!!
     
  2. May 5, 2009 #2 of 92
    pfp

    pfp Whatever

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    "I love Directv and have never had any problems in 10 years"
     
  3. May 5, 2009 #3 of 92
    tcusta00

    tcusta00 Active Member

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    An act of God took out your dish - if you had the protection plan you wouldn't have to pay for it, but since it's clear you don't then you'll have to pay. The CSR was probably trying to offer to sign you up for the protection plan and lower your upfront cost to replace the dish while you were hanging up on him/her.

    If you're happy with DirecTV in general I'd suggest making a calm decision based on your experience overall, not the fact that you didn't have insurance (protection plan) to cover the loss.

    Stealing (or borrowing) the neighbor's dish is probably not something you want to advertise on the internet, as anonymous as you may think it is.
     
  4. May 5, 2009 #4 of 92
    hasan

    hasan Well-Known Member

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    If you are under a 2 year contract and you cancel early there is an Early Termination Fee. I'm not sure if the Protection Plan covers a tree hitting a dish, but it might. In which case having the PP would have been well worth it.

    Why do you think your dish should be replaced at D*'s expense? They have to pay for the dish and the tech's labor/parts, etc. Just what was it that you wanted them to do...that wasn't clear from your post.
     
  5. May 5, 2009 #5 of 92
    syphix

    syphix Hall Of Fame

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    I thought those "house calls" were reduced to $50...

    no?
     
  6. May 5, 2009 #6 of 92
    RunnerFL

    RunnerFL Well-Known Member

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    Your homeowner's insurance, or renter's insurance, should cover the dish being damaged by a falling tree.
     
  7. May 5, 2009 #7 of 92
    dodge boy

    dodge boy R.I.P. Chris Henry

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    I bet any deductible would be more than a measly $75.00.
     
  8. May 5, 2009 #8 of 92
    priester68

    priester68 AllStar

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    I thought that as I'm locked into a contract that they would have no problem replacing only the dish even though I have no protection plan. I would understand if my boxes went dead but not the dish. And the dish I got came off a house that has been empty for 6 years or more and should be leveled because its so run down.

    Sorry to come across like an a-hole. The lady just struck me the wrong way. With a tree on my house and no power for 3 days I didn't want to hear about any fees. Lesson learned here. I'm signing up for protection plan right now. Thanks guys.
     
  9. May 5, 2009 #9 of 92
    say-what

    say-what Active Member

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    You only get the 1st dish free. If you don't have the protection plan, then you pay for a replacement.

    BTW, $75 is cheaper than you'd pay for a dish if you bought one yourself.
     
  10. joshjr

    joshjr Hall Of Fame

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    Actually they are on Ebay cheaper right now. I see one for $38 another for $68 free shipping.
     
  11. tsduke

    tsduke Godfather

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    For $75 they basically would be giving you the dish for free, but they still have to pay someone to install it.
     
  12. dpeters11

    dpeters11 Hall Of Fame

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    One way to look at is if you move, they'll install a dish at the new house for free, and even give you three months of premiums. But if the dish is damaged and you need it replaced, it's $75.
     
  13. Newshawk

    Newshawk Hall Of Fame

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    Broken...
    True, but if there is other damage (and with a tree on his roof, I'd wager there is-I only had some limbs drop on mine form an ice storm in 2007 and got a $400 repair bill) you can throw in the cost of the service call on the claim.
     
  14. Tom Servo

    Tom Servo Icon

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    Can't say I blame the thread-starter for being upset at the cost of a dish simply because of all the freebie offers that Dish and DirecTV have thrown out over the years. It makes it seem as if the equipment cost nobody nothing. (Yay double negatives!)

    The way the CSRs operate I'm surprised they didn't offer to give the OP a free new dish for extending the contract another two years. :lol:
     
  15. Jeremy W

    Jeremy W Hall Of Fame

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    Because they want to keep receiving $75+ from me every month. That's been my position all along, and it has worked out. I can understand why DirecTV would want to charge, but I always refuse to pay for anything. If they value my business, they'll do it for free. And they always have.
     
  16. btarheel646

    btarheel646 Cool Member

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    Look I'm as cheap as anyone, but 75 bucks for a new dish and having it connected seems reasonable. I'm sorry for the situation you are in with the storm and all, but that doesn't seem bad. Hell, I just spent 75 dollars on mulch that doesn't do anything but sit in the flower beds. It doesn't provide me baseball, or football or movies and will have to be redone next year anyway.
     
  17. RunnerFL

    RunnerFL Well-Known Member

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    Yeah, but if there was any other damage (and it sounds like there was) then it could all be lumped into one claim.
     
  18. CCarncross

    CCarncross Hall Of Fame

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    Some of the atitudes here are truly sad. No wonder most of the rest of the world thinks we're the scum of the earth, I'm beginning to agree with them. If a tree falls on my dish, its not D*'s responsibility to replace it free of charge, if a receiver breaks and I have chosen not to have the PP, then I pay the S&H. I am sure glad some of you don't live in my neighborhood.
     
  19. WestDC

    WestDC Well-Known Member

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    Congradulations on becomming a Felon !pride
     
  20. Ken S

    Ken S RIP

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    Acts of God are expressly stated as exemptions to the Protection Plan. You really should read the Protection Plan before making statements like that.

    http://www.directv.com/learn/pdf/DirecTV_service_contract_v4.pdf

    What is Not Covered: (1) Incidental or consequential damages; (2)
    Intentional acts or criminal acts by you, damage from accident, abuse,
    misuse, introduction of foreign objects into the product, unauthorized
    product modifications or alterations, failure to follow the
    manufacturer's instructions, third-party actions (fire, collision,
    vandalism, loss, theft, etc.); (3) Accessories, including antennas; (4)
    Preventative maintenance; (5) Damage which is not reported within
    thirty (30) days after expiration of this Plan; (6) Damage to
    commercially-used products (unless this Plan has been specifically
    endorsed to cover commercial use); (7) External signal interference;
    (8) Pre-existing conditions or problems; (9) Repairs associated with
    incomplete or unsuccessful installation; (10) Any satellite dish or other
    equipment made specifically for or permanently attached to
    automobiles, recreational vehicles, including without limitation
    watercraft, aircraft, or mobile homes; (11) Television/receiver
    combinations where the repair or replacement is needed directly on the
    combo unit; (12) Components and wiring related to the computer
    service for integrated Broadband products such as Direcway and
    DirecPC; (13) DIRECTV portable devices; (14) Satellite dishes mounted
    to structures or objects that are not man-made and stationary; (15) any
    failures, or parts and/or labor costs incurred as a result of a
    manufacturers recall; (16) “Acts of God”.




    To the OP, you really got DirecTV by stealing someone else's property. Nice move...That's a great way to treat people. Do you think you would be upset if someone had a flat tire and took one of your's because they were upset Michelin didn't give them a new one for free?
     
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