1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Please help: DVR has mind of its own!!

Discussion in 'DIRECTV SD DVR/Receiver Discussion' started by DTVFans, Mar 10, 2010.

  1. DTVFans

    DTVFans Cool Member

    16
    0
    Jul 26, 2008
    It constantly deletes & cancels any show(s) it chooses to. Even after they are already recorded & in the playlist. We have the defaults set at "Until I Delete". Either way, the disc is always a minimum of 90% available.. nowhere near full.

    This is the second DVR unit in 1 year that has done the exact same thing. And DirecTV is of absolutely no help at all, they keep telling us that "someone in the house must be deleting the programs", but since there are only 2 adults in our house, we know we are not doing anything to prompt this.

    Does anyone have any ideas on how to fix this problem? We will be forever grateful! The reason we have to have DirecTV, is because where we live, cable is not available to us, and DishNetwork does not offer all of the channels we want.

    Thank you.
     
  2. litzdog911

    litzdog911 Well-Known Member

    12,221
    67
    Jun 23, 2004
    Mill Creek, WA
    What model DVR do you have?
     
  3. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    Also, look in the History for a show that has been deleted and let us know that the reason it states how/why the show was deleted.

    - Merg
     
  4. DTVFans

    DTVFans Cool Member

    16
    0
    Jul 26, 2008
    It is an R16-300. When we check in the History, every show says: "Title No Longer Available: No Information Available."
     
  5. RobertE

    RobertE New Member

    8,024
    0
    Jun 9, 2006
    How many episodes of any given show is it keeping? What are your "keep at most" settings set to?
     
  6. carl6

    carl6 Moderator Staff Member DBSTalk Club

    12,475
    937
    Nov 15, 2005
    Seattle, WA
    Can you give us some specific examples of shows that have been deleted? Are these pay per views, series links recorded from what channels, etc.? Also, how long have the recordings been saved on the dVR before you are trying to watch them?

    The more information you can provide, the better someone will be able to figure out what might be happening and offer help.
     
  7. Shades228

    Shades228 DaBears

    6,081
    45
    Mar 18, 2008
    What are your default recording settings?
     
  8. DTVFans

    DTVFans Cool Member

    16
    0
    Jul 26, 2008
    It is very random. Sometimes, it will keep some shows for up to 2 weeks... then there are other shows, new or re-runs, that it will delete after it recorded them after 2-4 hours.



    Tuesday night, 90210 on CW (local channel) 7-8pm, it recorded the 1 hour program, and it did show up on our Playlist. Then later that same night, at around 11pm, it was gone. When we looked in the History, it always says "Cancelled", with no further information available.

    Another example: the Closing Olympic Ceremonies on NBC, it did record, kept it 2 days, then it was gone from the playlist, again with no info, only said "Cancelled".

    But it is not just the local channels doing this.

    We tape many movies from LMN & Hallmark channels, and the exact same thing happens. We taped "Turner & Hooch" a few days ago on FX, and it kept it for 1 day, then gone.

    We also taped "G.I. Jane" on Lifetime, but this one, showed that it was recording during the time frame.. but never did show up in the Playlist.

    We do not watch Pay-Per-View, and never have.



    Episode Type: Both
    Keep At Most: All Episodes
    Keep Until: Disk Is Full
    Start: On Time
    Stop: On Time

    We have also tried the setting "Until I Delete" it, but the same thing happens. We always have at least 90% available space.
     
  9. ThomasM

    ThomasM RF Engineer

    4,317
    10
    Jul 20, 2007
    Milwaukee, WI
    I have several suggestions:

    1. Try resetting everything. (Unfortunately, you will lose what recordings the thing has decided not to delete). Go to the SETUP menu choose RESET and then select "RESET EVERYTHING". This will also reset your dish type so you need to know before you do this what kind of dish you have. To determine this, before you do the reset, go to the SETUP menu and choose "INFO and TEST". This will display a list of settings/options and one of them is dish type.

    2. After you go through the questions it asks after the complete reset, choose a few shows from the guide to record. DO NOT change any other options or create any series links (prioritizer entries). See if these shows get deleted. After a few days if they are still around, set up a couple series link shows. Again, see if they stick around or get deleted.

    3. If everything is fine up to this point, the problem may have been due to data corruption (perhaps from the previous user if the unit is "reconditioned"), or some of your own settings.

    4. If the DVR still likes to delete shows on it's own, it has an internal problem which could be either the HDD or the electronics themselves. At this point to avoid further frustration, I'd call DirecTV and tell them all the things you've tried. Then I'd request a replacement unit. Maybe they will even waive the $20 S & H charge if you do not have the protection plan.
     
  10. carl6

    carl6 Moderator Staff Member DBSTalk Club

    12,475
    937
    Nov 15, 2005
    Seattle, WA
    At the risk of losing all recordings (which will happen), I would suggest doing a "reset everything" from the reset menu and starting over clean. If the problem persists after that, you need a replacement DVR.

    Edit: Oops, I see ThomasM beat me to the advice as I was typing it.
     
  11. Shades228

    Shades228 DaBears

    6,081
    45
    Mar 18, 2008
    The only thing that I've seen that can cause this, other than what they told you, is a rampant recording.

    Do you record sporting events or live events around the same time you see this happen?
     
  12. DTVFans

    DTVFans Cool Member

    16
    0
    Jul 26, 2008
    We will try the Reset option, and see how it gos. Thank you all for your help, it is way more than DirecTV ever offered!

    We'll give it a few days, and let you know how it is working out.
     
  13. Thaedron

    Thaedron Hall Of Fame

    1,886
    0
    Jun 29, 2007
    Did you try the "reset all"? Did it work?
     

Share This Page