I called customer service last month to cancel my service (of nearly 15 years), but the representative convinced me to stay on with an upgrade to HD service and a reduction in my monthly bill from $82.99 to $60.99 for 12 months with a new 2 year commitment for the new HDDVR. The representative confirmed this monthly total multiple times and I agreed to it. Unfortunately, a month later my bill is coming out to $70.99 because of a $10"HD Access" charge. I was told by the same representative that handled the upgrade that HD Access was free as long as I signed up for electronic billing (which I did that day). Now, I've spent hours on the phone with multiple reps who basically tell me "yep, I see that's what you were promised", but there's no way the "system" will let them apply both an "HD Access" credit and a "DVR Credit" at the same time. The second representative I spoke to while trying to get this resolved promised me a one-time credit of $120 to make up for the bill being $70.99 for the next 12 months, which I accepted, but he then transferred me to a rude supervisor who simply said that couldn't be done and I'm stuck with my bill as it is. So broken promises on top of broken promises. On top of that, after I got off the phone I turned on my turn on my TV only to be alerted that suddenly "DVR service is not actived on your account". And I've had lifetime DVR service since the original Series 1 DirecTiVo). So not only did they not resolve the issue with my bill, they screwed up my service. Now they're telling me they need to charge an ADDITIONAL $7 to turn the DVR service back on! What the freaking hell?! It doesn't seem unreasonable for me to expect my bill to be what I was told me it would be in exchange for the new 2-year commitment, yet no one I've spoken to after several hours on the phone seems to be able to make this right. Does anyone on this board know what the magic words are to get through to someone who can address this issue? I'm going out of my mind!