Hello, I've been dealing with Dish Network Tech Support for weeks and I'm very frusterated. Hoping someone in here might have some ideas. The problem is that I can't rent any pay per view movies with my 301 or 501 dish network recievers because they both tell me that it needs to dial out to update the smartcard. When it attempts to do this I get a message that says "dial out failure, please check phone connection". Both receivers are hooked by themselves to known good phone jacks (known good with directv recievers using them prior to dish and checked by using a phone on them and the caller id on both recievers works perfectly). Also, you can pick up another phone in the house and hear the recievers dial up, hear dish network modems answer, hear my recievers modem then the reciever hangs up and gives me the dial out failure error. I called dish network and have been told to take them to a local retailer and have them look at them and see if the receiver is bad. I explained that I rented them (digital home plan) directly from dish network and that no retailer is going to troubleshoot my rented equiptment when I'm not a customer of theirs and she says "sure they will, that's what they are there for". Obviously she doesn't understand that they are "there" to make money and service their own customers. I pointed out that my bill says that I'm paying $10 per month for "In home service plan" and she first tells me that's just a surcharge to have the dish network service in my home. I asked to speak to a supervisor and she puts me on hold and comes back and says that "that's only if your dish is out of allignment, you can't get a signal, your recievers quit working" but does not cover this and I need to take my recievers to a local retailer and have them looked at (remember this is rented equipment i got directly from dish network not from a local retailer). I asked to speak to a supervisor and she says they are busy and that's all they can do for me. I hang up and dial right back hoping to get somone else on the line, I do and ask to speak to a supervisor and she asks what's it in regards to and my phone number. To make a long story short, she set up a appt for next week to have someone come out and look at it but I'm still without pay per view. Does anyone have any idea what might be wrong? I thought it was a bad reciever but when I found the second reciver doing the same thing I'm thinking it may be a bigger problem. Thanks for any help.