I ordered an equipment upgrade last week; about 2:15 PM on 11/19/07 the installer showed up with the wrong equipment and was confused about the work to be done. When he said that the wrong equipment was all he had for my home I sent him away. I have been a Premier, HD Access, Local, 4 receiver, customer for many years and I hope this wrong equipment failure is not DirecTV's way of telling me to go to Dish satellite service or Time Warner cable. I ordered a HR-20 700 receiver, a HD receiver, a 5 LNB dish, and 6x8 Multi-switch and the DirecTV representative who took my order argeed to have that specific equipment installed at my residence today at no cost. I want only a HR-20 700 receiver because it also decodes local HD over the air broadcasts which the HR-21 cannot do. The HR-21 is not for me, is wrong, and is unacceptable. Someone at the installer's office gave the lame excuse that the HR-21 receiver was the only one they had at their office. I asked them to order the HR-20 700 for me and either UPS or Fed-X would get it to my residence and then the installer could do the work. The lame excuse again was that the installer company has no control over the equiment they are given to install at a DirecTV customer's location. I called DirecTV and received lame excuses from the service rep. and customer retention rep. that they cannot control what model HD-DVR a customer receives. This is nonsense! I asked to be connected to someone in DirecTV who controls the inventory and was told that they do not know who that would be and cannot help me further. I canceled the order for the HD equipment upgrade since the HR-21 is unacceptable. I cannot believe that a DirecTV Vice-President would be satified with such lame excuses and service if they had ordered an HR-20-700 receiver, and received the same poor service. They would find a way for DirecTV to get the proper model installed when and where they wanted. No one would be satisfied if you ordered a Ford pickup and Ford sent you a compact car with the lame excuse that the compact car was all they had to satisfy your order for a pickup. Please forward my problem to the top managers in DirecTV so they are aware of my situation and can resolve it with the installation of the proper (HR-20 700) equipment. I am sure they would want to correct service failures that could cost DirecTV customers and bad publicity. Does DirecTV want its customers to order the new HD equipment, then cancel the order when the installer arrives because they did not bring a HR-20 700. Then hours or the next day order again and then go through the order and cancel process until the customer finally gets what they ordered? It seems like a ridiculous and costly way for DirecTV to run their business.