So I'm checking my account online a couple of days ago and I see to my surprise that I have a balance of roughly $470 and a rather expensive line item: "HD DVR NRF." Immediately I think of the dead HD DVR I've had in the garage for, I don't know, maybe six months to a year. At the time I replaced it I told DirecTV I would like to return it, but they told me they wouldn't accept it because it was "owned" as opposed to "leased" equipment. I don't quite understand the difference as I thought all the equipment was leased. A few months ago, my wife calls me at work and tells me she's cleaning out the garage and she wants to toss the dead DVR receiver. I tell her "Don't you dare," because even though I was told they don't want it, I know better than to trust a company about an expensive leased piece of equipment. She calls DirecTV, and they tell her the same thing -- they don't want it. Always paranoid, I convince her to keep it anyway, just in case. Then the charge shows up. Fortunately, I happened to have two return kits in house so I boxed up the DVR. (The back story: a couple of weeks ago, my H20-600 died in the study and DirecTV sent me a return kit. However, a few days later I reconsidered my initial decision to leave the study dark and called and asked for a replacement receiver, which they sent, also with a return kit. So I had two return kits in house.) I took the H20 and the DVR to FedEx on Friday. However, the CSR I talked to said they can't remove the charge until the DVR arrives. I explained that I was told in the past they didn't want it, and they didn't send me a return kit at the time, but this didn't seem to matter. Furthermore, he couldn't even tell me the model number or access card number of the DVR that had been flagged as a non-return (I've returned two before this one -- one that died and a replacement that was also defective). The main reason I'm concerned is that I have DirecTV bundled with my phone company, and DirecTV will be forwarding billing information to the phone company sometime this week -- meaning I will owe my phone company an extra $470. Even if I am eventually credited by DirecTV, I still will have to advance nearly $500 extra to my phone company to avoid having a balance with them. The two CSRs I've talked to Friday and Saturday say there's nothing they can do. There's nothing their supervisors can do, etc., etc. But what really galls me is that DirecTV made no attempts to contact me -- no e-mail, no letter, no phone call -- before suddenly tacking on $470 to my bill. I've been a customer for four years, never paid my bill late, subscribe to premium channels, Sunday Ticket, never had a serious issue and have been pretty happy with DirecTV -- and then they do this. I'm not even confident that the DVR I returned is the one they want and that my account will be credited. And they don't seem to care what I tell them and seem only mildly interested in helping me. I'm going to call my phone company Monday and attempt to "unbundle" to beat the bill from DirecTV and avoid situations like this -- besides, as much as I'd hate to do it I'm so angry that I'm seriously considering dumping DirecTV over this experience as soon as football season is over (I'd dump them now if I hadn't already paid for Sunday Ticket). So now it's a race to see if the DVR gets there before they bill my phone company. And that's assuming it's the one they want. I'll tell you how it goes if anyone out there cares . Thanks for listening.