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Poor HD quality

Discussion in 'DISH™ High Definition Discussion' started by Brian6751, Apr 4, 2012.

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  1. Apr 4, 2012 #1 of 55
    Brian6751

    Brian6751 Cool Member

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    Hi everyone. . This is my first post. I am a former Direct TV customer and I have some issues with my HD picture. It looks like DVD. I know all my settings are correct. I have the Hopper receiver. It's on hdmi now. I tried component but it was about the same.

    My Direct TV HD picture was crystal clear. What should I do? Thanks for the help.
     
  2. Apr 4, 2012 #2 of 55
    Jim5506

    Jim5506 Hall Of Fame

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    One or more of your assumptions are faulty.

    Either your receiver is not set up correctly, or the TV is not performing correctly, or maybe you are on an HD channel presently showing SD programming, or maybe you are actually on an SD channel.

    There is an ongoing dialog as to whether Dish or DirecTV has a better HD picture. Consensus seems to lean toward DirecTV being marginally better if any at all (some displays/programming make this irrelevant).

    I have also heard that the Hopper/Joey system supposedly has a better picture than the earlier Dish receivers, but DVD quality, NEVER - if things are set up correctly.

    I would look in the setup for the HDTV setup and make sure it is set to 1080i and 16X9.

    If you indeed feel that the picture is inferior, call the installer. Only call Dish directly if you can't contact the installer. This has something to do with the way Dish pays and docks installers for installs and call backs. Well, he should have done it right the first time, so go ahead and call Dish about the problem.
     
  3. Apr 4, 2012 #3 of 55
    Brian6751

    Brian6751 Cool Member

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    It's not the setup. I'm pretty tech savvy with audio video equipment. Ill call Dish. I guess I'm really asking if I should expect as clear a picture as what I had with direct tv and there is most likely something wrong.
     
  4. Apr 5, 2012 #4 of 55
    P Smith

    P Smith Mr. FixAnything

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    Perhaps you forgot to share with us what channel, what program you watching, what time it was ? We can check it too.
    Adding to that - I 'm savvy too and I would post what TV I have, what Info button of my TV shows, etc ...
     
  5. Apr 5, 2012 #5 of 55
    Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    We need way more info here...

    The size and type of HDTV, confirmation of the actual menu settings on the Dish receiver for HD video mode would be a start. It would also help to know what channel, what was on the channel, and was one of the Dish receiver "zoom" modes engaged... or perhaps a zoom mode on the HDTV was in use.
     
  6. Apr 5, 2012 #6 of 55
    Brian6751

    Brian6751 Cool Member

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    The tv is a pn59d7000 Samsung plasma. Hdmi is run through a Marantz sr5005 avr. Avr up scaling is off. Receiver is on 1080i 16x9 and Normal mode. Tv is on Screen Fit. It's pretty much all the hd channels and programs especially when there is motion. Worst offender is HBO surprisingly. Game of thrones looked terrible.

    Didnt mean to sound like a know it all, just saying I know to look for the basics like the settings and format.
     
  7. Apr 5, 2012 #7 of 55
    Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

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    Have your tried bypassing the avr and connecting your HDMI directly from the Hopper to your TV? I have a Hopper and Samsung LED TV and my HD picture is better than the 922 or 722 I had. Please let me know. Thanks.

     
  8. Apr 5, 2012 #8 of 55
    P Smith

    P Smith Mr. FixAnything

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    What you see after press/select Info on your TV ?
    You must find out what is your TV getting: resolution and refresh rate, interlacing or not.
    Post a screenshots of the info here.
     
  9. Apr 5, 2012 #9 of 55
    Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    Not to keep picking... but are you sure you are actually on an HD channel? For a new Dish user it is very easy to be watching an SD channel since they are mapped (channel numbers) right next to each other.

    I am all the time finding my father watching SD channels instead of HD channels on his TV...
     
  10. n-spring

    n-spring Legend

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    I have a similar setup to the OP in my home theatre (see signature below). I can testify that the HD picture from the Joey is just as good, if not better, than what I had with a DirecTV H21.
     
  11. Brian6751

    Brian6751 Cool Member

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    Apr 4, 2012
    Not a chance.
     
  12. phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Since I don't have a Hopper, I can only suggest that if it is possible set the receiver to 720p instead of 1080i. It might, but not necessarily, produce better results.
     
  13. P Smith

    P Smith Mr. FixAnything

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    Any chance to obtain resolution info from the TV set ?
     
  14. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    Something is not right here, or we aren't getting all the info. There have been lots of debates over picture quality differences of DirecTV vs Dish vs Cable... but nobody has ever accused any provider of having HD that looked like a DVD compared to the other provider.
     
  15. harsh

    harsh Beware the Attack Basset

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    It is helpful to avoid terms like "clear" and "crisp" in reference to picture quality. That you aren't getting what you consider to be not clear can probably be described with more specificity. Terms like artifacting, motion blur and noisy are often helpful.

    Adjusting the contrast up to "searing" mode may approximate the profiling that DIRECTV does to their content.
     
  16. P Smith

    P Smith Mr. FixAnything

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    What we talking about ? "searing" mode ?

    OP can't get his tv input signal parameters ...:icon_dumm
     
  17. harsh

    harsh Beware the Attack Basset

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    Searing is what happens to the retina given high enough gamma and contrast.
     
  18. P Smith

    P Smith Mr. FixAnything

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    I mean he is not that tech savvy to get into this; he is presenting only personal perception. What is meaningless to discuss.
     
  19. inazsully

    inazsully Icon

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    Brian it's pretty obvious that you are as familiar as most of us here when it comes to this stuff. The only thing I can suggest is R&R everything from your wiring hookups to your cable connections. Just start from scratch and pretend you're hooking up a new system for a friend and don't take any little seeing for granted. I am quite interested in seeing what you find out, if anything. If it's still screwed up I hope you follow up with Dish because common sense dictates something is wrong somewhere and it's probably not you. A friend of mine just bought a new Sony TV and the picture came through fine but he had no sound. We spent several hours checking everything we could think of. Finally he called Comcast and they told him to reboot his DVR. Problem solved. DUH, who'd a thunk?
     
  20. akw4572

    akw4572 Legend

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    How does the HD look on your other TV's?
     
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