I am new here but did not see this topic - sorry if this is a duplicate I have a DirecTV HR34/700 and I am using their light gray universal remote (IR) I have noticed over the past month or 2 that the Gene fails to react to all of the remote commands. Sometimes it appears to queue them up and execute them in rapid succession after a multi-second delay. For example, I may push FF which will work but then I might press PLAY which won't respond and I might follow that with a MENU command which also will not work. Then what seems to happen is that the PLAY and MENU commands will eventually be processed by the DVR. Not sure what to do about it though, but I was wondering if anyone else has seen this behavior? If there is a known fix, I'd love to hear about that too.