So I had a failing DirecTivo and a HR20-100 that was acting up so I convinced DirecTV to replace them both with new HD DVRs. Because the DirecTivo was an upgrade to HD they sent an installer rather than just send me the new boxes which frustrated me because while the receivers were comp'd, the install would be $49. Fine. Before he got there, I prepped the two destinations so it would just be a simple plug in and done. However, when the installer arrived, he took a look at my homerun panel and said he could upgrade my whole system to be SWM-based. I said I'd already received permission to use MRV over Ethernet, and had enough coax runs for 2 inputs everywhere, so I didn't really need it, but he said it would not be any additional charge (beyond the $49 install fee I'd already agreed to pay). Okay. So the guy went on to not only replace the multiswitch with a SWM8, he added the internet inserter, recapped every single coax cable in the house (more than 20 all up), repointed my dish, added support bars to it, and brought my average signal strength up more than 10 points across the board (from low 80s to mid-90s!). Took him about 2 hours all in, with zero up charges, and he fully configured the new HR24-200 and HR24-500 as well, and made sure my other HR20-100 worked correctly with the new SWM switch. All in all, I was really happy with the work, which I never would have asked for/expected up front. Anyhow, put me in the very happy DTV customer category.