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Possibly removing protection plan

Discussion in 'DIRECTV General Discussion' started by acostapimps, Dec 22, 2012.

  1. acostapimps

    acostapimps Hall Of Famer

    1,866
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    Nov 5, 2011
    Illinois
    How long do you have to have protection plan before they incur fees if removed too early? I have PP since February because they added receivers with zinwell multiswitch and tacked on the plan without my knowledge, since I didn't sign anything, but I decided to keep it anyway just in case but know I deciding to remove it.
     
  2. jimmie57

    jimmie57 Hall Of Fame

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    Jun 26, 2010
    Texas City, TX
    I don't think there are strings attached to dropping the plan.
    If you took out the plan and used it and then tried to drop it, there might be a problem.

    I would call customer service about this and see what they say.
     
  3. Dahammer

    Dahammer Cool Member

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    Aug 14, 2011
    I'm a new subscriber (a little less than a month) and the way I read what they sent about it, was that you have 30 days to cancel it without incurring a penalty. If you cancel it at after the 30 days and before 1 year has passed, there is a $10 fee.
     
  4. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    Looks like Illinois is a bit different, but I don't understand what they are saying for it either.
     
  5. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    Exactly. You basically have a one year agreement with the PP. If you don't cancel during your anniversary month, there is a $10 termination fee.

    - Merg
     
  6. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    This is the extra Illinois language:

    Illinois Residents: You may cancel this Plan for any reason at any time. If you cancel within thirty (30) days of contract purchase, and we have not paid a claim, you will receive a full refund, less a cancellation fee of $50.00 or 10% of the Plan price. If you cancel after thirty (30) days or anytime after we pay a claim, you will receive a pro-rata refund of the Plan price based on the days remaining, less any claims that have been paid, less a cancellation fee of $50.00 or 10% of the Plan price.

    http://www.directv.com/dpp_terms/1010_protection_plan_terms.pdf

    Not understanding where the $50 is coming from.
    Only reason I mention it is the OP is in Illinois.
     
  7. jimmie57

    jimmie57 Hall Of Fame

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    Jun 26, 2010
    Texas City, TX
    If they paid a claim / service call and you canceled the $50 would be to cover the service call they made. ???

    I do not now or ever have had it.
     
  8. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    But it says that the $50 applies even if a claim hasn't been paid.
     
  9. Mark40930

    Mark40930 Mentor

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    Aug 2, 2007
    Las Vegas, NV
    I would try to call them to see if they can explain it better, if necessary have them escalate to a supervisor so that you have the right information.
     

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