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Post 10B8: Priorities

Discussion in 'DIRECTV SD DVR/Receiver Discussion' started by Wolffpack, Apr 20, 2006.

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  1. ApK

    ApK Icon

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    Mar 6, 2006
    Since your posts in general seem to indicate that you're logical and literate enough to know that what you posted above in no way follows from what I said, I can only figure that you are intenionally being difficult or unreasonable for some reason.

    You individual experience with the R15 is lucky, as is mine. Too many others have reported far more severe problems and our Illustrious Connected Moderator has reported that D* is aware of -- and is working on -- the most severe problems.

    Just in case I've overestimated you: Of course our software get updated. Issues with with minor features or fringe cases get through, get detected, and then, usually, get fixed.
    But if the software didn't do what it was sold to do, and we kept the customers money anyway, we'd lose the customer and maybe get sued.
     
  2. MrCuda74

    MrCuda74 AllStar

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    Feb 26, 2006
    I get this message quite often. I do have two tuners going. I will try and check next time I get it.
     
  3. Clint Lamor

    Clint Lamor Hall Of Fame

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    Nov 15, 2005
    I have had 1 lockup on the machine and I think 1 or mayb two additional times where it sat for a while then finally went on it's way. I currently have 36 SL's in the list and some of them are recorded 1-2 times every day.
     
  4. Clint Lamor

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    No I don't have any auto-records. I would set one up for the local teams but I don't like them :) I ws born and raised in Michigan so my two teams are back there. :lol:
     
  5. Clint Lamor

    Clint Lamor Hall Of Fame

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    My statement was very much to the point of what you said. You mde a statement that I didn't agree with, I have been in the electronics/computer/software business in mny roles for far too long to know that most products released have issues.

    I am not discounting the problems of most users at all and do count myself as lucky for getting a box that doesn't seem to have the stability issues that some others here have. I don't agree that the box doesn't do what it's supposed to do though, I have never had an episode missed that wasn't user error or that I didn't know why it happened a least after the fact, once again that doesn't mean that there was no issue (as we know there was and it's been fixed for all who had it) it simply means I didn't run into the issue.

    Oh and BTW I have seen MANY pieces of software released that didn't do what it was supposd to do when released into the wild and in some cases it caused damage to the OS it was installed on and other such issues. I don't agree with the fact that these issues happened but I also know (in one case fist hand) that the software was very well tested internally.
     
  6. Wolffpack

    Wolffpack Banned User

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    Jul 29, 2003
    Does your unit record first runs only when instructed to do so? Wouldn't you agree that when you flag a SL a First Run it should only record First Run? Yet you think the box is doing what it's suppose to?

    If your R15 hasn't missed recording a show, you are indeed lucky. I have seen a show in the TDL only an hour before it was to record yet it didn't record and history showed no mention of that show. This was all before 10B8. I have not had this problem with 10B8.

    BTW, now with the TDL at 99 and 43 SLs, the response of the unit isn't too bad. I loaded up about 20 SLs yesterday and the performance went really south. But today I loaded 8 more and it's not running too bad. MYVOD is at 77% available. History, for what it's not worth, is at 50.....DUH. I'm kinda guessing that the prioritization of processes on the R15 isn't quite tuned in yet. There should be no way the scheduler should have priority over user interface, at least not without some type of "please wait" message. Obviously, not many users will add 20 SLs in a day. But some new users will. While it's an extreme test, it should be taken into account by the software.

    Oh, and just a comment on History. If the info stored in History doesn't tell you anything, and you limit it to 50 entries, just dump it. It's completely useless in it's current form/limit.
     
  7. ad301

    ad301 Godfather

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    Mar 30, 2004
    Clint, you don't have to actually watch anything you record. :) And there are still movies, actors, bands, vacation destinations, recipes, hobbies..... All those things are good ways to make use of WLs or auto-records. Again, if your box can handle 5 or 6 auto-records without causing any problems, that could be information that the developers need to know. What is different about your box?
     
  8. ApK

    ApK Icon

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    Mar 6, 2006
    There is an unfortunate side effect of Capitalism*, in that for a given dollar amount, people tend to try to deliver as little as they have to, rather than as much as they can.

    Information technology based consumer items are in the middle of a decades-long transitional phase, moving from complicated specialist systems to simple information appliances.

    We, as the early adopters and enthusiast users, have an opportunity to set the bar as to what the market will bear in terms of the quality/performance/price equation.

    I'm just suggesting we set the bar a little higher. Let's start to demand a little more quality and be willing to pay a bit more for it, and lets be unwilling to accept quality less than that at any price.

    All you folks who's R15 haven't recorded what you've told it to, or haven't played back what you've recorded, or haven't paused when you told it to pause, have you called D* to get your money back yet?
    Who's with me?! Solidarity! Attica!! Attica!!

    ApK

    *To borrow from a saying about Democracy: Capitalism is the worst economic system ever devised, except for all the others.
     
  9. Clint Lamor

    Clint Lamor Hall Of Fame

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    Nov 15, 2005

    Is the box meant to record shows? Does it record those shows? Yes

    Does it annoy me that it records too much of a certain show? You bet it does but I would far rather have it record too many shows then not enough.

    As for the history for all the use it is right now it should be history :)
     
  10. Clint Lamor

    Clint Lamor Hall Of Fame

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    Nov 15, 2005
    I'll set some up when I get back in town and see what it does.
     
  11. Clint Lamor

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    I don't think it's as much as the bar isn't high but that in the wild many problems pop up that never did in the testing phase. This is one of the major reasons I am a huge fan of a far wider testing audience.

    When you give said products to true end users and have them put it through the wringer as they would other such products this is when the true problems will rear their heads. I think this is one place where companies like D* hav sort of missed the boat, they have some very dedicated and loyal users here and they need to utilize the potential.

    How do they do this? Well I have plenty of ideas but they didn't ask me :lol:
     
  12. ApK

    ApK Icon

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    Mar 6, 2006
    A profit-driven organization will not pay any of the costs associated with larger testing operations if they don't have to. Why should they, if the customers are wiling to pay, and pay the same, even if they cut testing short, put the product team on to some other billable project, and release the product with more issues then they otherwise would have?

    They have asked you...they've asked all of us. We answer with our wallets.
    And with our keyboards, here, hopefully....

    ApK
     
  13. Clint Lamor

    Clint Lamor Hall Of Fame

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    Well we really didn't answer with our wallet's seeing as many people here got them free after th rebate. :)

    There are many companies that are turning to more public beta's as they get a broader look at the problems that arise when people use the software and such in the real world. I hope the trend continues to grow as it makes for better products in the end.
     
  14. ad301

    ad301 Godfather

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    Mar 30, 2004
    Fair enough.
     
  15. ApK

    ApK Icon

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    Mar 6, 2006
    Yeah, that's why I'm pretty relaxed about it, myself. I still may ask for a few months of my $5.95 monthly fee back, however.
    Those folks who already have a DTivo and are therefore paying NOTHING for the R15, have only their time and frustration at stake, but still. . . .

    Also, one of the reasons I ditched Comcast was that I was paying for digital cable (which includes VOD) and the VOD was broken more than it worked. Service calls never did anything. The final straw was, I complained that I was tired of paying for a service that didn;t work. The rep said "You're not paying for it, it's free!"
    I wanted to hunt him dowm and bash his head in, along with the person who trained him to say that. Instead, I metaphorically said "No, genius, I am paying for it regardless of how you market individual features. Here, watch, this is what NOT paying for it looks like: " and I cancelled my account and went to DTV.

    ApK
     
  16. ad301

    ad301 Godfather

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    Mar 30, 2004
    You guys that have free r15s, how do you get around the 4.99/mo mirror fee?
     
  17. dgib

    dgib AllStar

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    Nov 16, 2005
    We don't. It still has to be paid but since I replaced my HDVR2 with the R15, it's a wash.
     
  18. Clint Lamor

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    Ya I agree it is very frustrating at times, got a little less once I found the mark and delete feature. :)

    I had a similar thing happen with Verizon, called to complain about my phone service, rep told me too bad you can't get local phone service from anyone. Said I had to deal with it. I laughed said ever heard of VoIP, NO? Need to learn what it is oh and BTW cancel my service right now as i'm ordering Vonage. That was now 3.5 years ago and I have NEVER looked back.
     
  19. Clint Lamor

    Clint Lamor Hall Of Fame

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    Nov 15, 2005
    I hav the DVR fee, but I dropped another receiver so it all sort of works out.
     
  20. ajseagles3

    ajseagles3 Legend

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    Feb 16, 2006
    The original post of this thread is by far the best post I've read on this forum.

    Well said, Wolffpack.
     
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