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Press Release: DISH Tops Satellite and Cable in American Customer Satisfaction Index

Discussion in 'General DISH™ Discussion' started by Jason Nipp, May 18, 2010.

  1. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Michiana
    I could not have said it any better myself.

    I sink to their level of 'comparison" language on occasion because that is the only language they seem to understand. When speaking to a three year old you use different language than when speaking to college professor or professional. Sometimes one has to speak troll. But one does not have to make it their life's work to trash other companies just to feel slightly better about one's own personal choice of provider.

    DISH Network be fine ... in the ebb and flow of the marketplace they have held their place and they remain a successful business.
     
  2. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    I agree. We have a general satellite forum if someone wants to start a comparison thread. Or they can use one of the existing threads there.
     
  3. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    After you got the last word in, though. :lol:
     
  4. TulsaOK

    TulsaOK New Member

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    Finished?
     
  5. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    I was long ago. The "Super" wasn't, but it turns out he was unaware of your post before his was submitted.
     
  6. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    The last word should be people back on topic. If there is a last word other than that, it probably means this thread has ran its course.

    Back to topic.
     
  7. dcandmc

    dcandmc Legend

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  8. GrumpyBear

    GrumpyBear Hall Of Fame

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    I think people need to keep an eye out, to see if the service to tell the truth commerical is played anymore. It just came out, and I haven't seen it for several days now, were I have seen a couple of the other ads.
     
  9. hallrk

    hallrk Legend

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    Apr 15, 2010

    I can tell you from personal experience that their contractors that install are nothing but incompetent. I recently scheduled them to install a 722 as a free upgrade from my 501. They sent a kid out with all of three months experience in installations. I could tell from the start he didn't seem to have a good grasp on how to install it. He was constantly on his phone trying to get help from his supervisors, which is OK but not very confidence building for the customer. He finally said he needed to go on the roof to change the LNB or something like that. He had a smaller ladder and tried to up from the front of the house but said the pitch of the roof was too steep. I'm sure he was just scared of heights. He didn't have a 40 foot ladder to go up the side of the house that the Dish is located. So he had to call another isntaller to bring him the ladder. It didn't really take long for this one to show up. He went up and changed the LNB. He said he had to change it because I still have a legacy receiver. When he was done with that, the guy that brought the ladder took off instead of waiting to see if we could get a signal through the 722. Of couse when he tried, no signal came through. After getting on his phone for quite some time he finally came and said he would have to get back on the roof but he couldn't get the 40 foot ladder back. At this point I said forget it. I canceled the order for the replacement 722. I had had it. He had been there for over 4 hours and I had nothing! I couldn't even get any signal for my two receivers. I told this place they need to send someone out the next day,Pronto! The next morning the field supervisor called said he would be out to fix everything to put it back the way it originally was. He and another came when they said they would and did fix it.
    The field supervisor though was a real butt. I had to prompt him to tell me what had gone wrong (the kid had did something wrong with the LNB's) and he didn't even offer a simple apology. The other person that was their to help did apologze for the problems when he came back to fill in some small holes that were left in my siding. But it really wasn't his place to apologize.
    This was a just real nightmare and quite honestly I hope to never deal with a DISH installation or anything for that matter again. Right now isn't a good time for me to change services completely but I will be when that time comes. DirecTV is probably out because I think the same installers do them and I do not want to ever have these people on my property again! I live in Northern Virginia so anyone familiar with that area probably knows who the DISH installer is in that area.
    Also I did call DISH directly to complain. They sympathized but all they could offer me was three movie coupons. Big Whoop!!!
     
  10. GrumpyBear

    GrumpyBear Hall Of Fame

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    Not all installers are equally competent. Sorry for your frustration.
    Last installer I had was great. Dish Network, called me to inform me that I was having a problem with my Dish, I didn't even notice I was having a problem, but Dish said they were recieving error reports, and that it should be replaced.

    Next morning installer arrived, not only did he swap out the Dish and mast completely, he ran all new cables, tucked everything up nice an neat and was done in under 3 hrs, to fix a Problem I didn't even know I had.
     
  11. phrelin

    phrelin Hall Of Fame DBSTalk Club

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    My daughter in San Francisco has had good experiences with Dish Network installers who are Dish Network employees.

    In many rural areas it's another story. In my area 120 miles north of San Francisco installers are "subcontractors" of the contractor to Dish Network, a contractor who is located hundreds of miles from here. In every case, I got exactly what the contractor paid for - a guy with his own small pickup with some - but not a full complement of - parts and supplies whose meter wasn't working right. Even though I already have ladders in place because they never have long enough ladders, considering travel time these subs aren't likely to net minimum wage on the job even though I'll give a $20 pity tip.

    When I upgraded to HD three guys showed up - one who had seen a dish but not an HD DVR before and was fully bilingual - and two new trainees who spoke little English so it was fortunate that I still remember some Spanish.

    They brought a 1000.2 to the redwoods where the likelihood of a parcel having line-of-sight to 110/119/129 from one point is maybe 20%. Even though I already had a 500, they couldn't fully complete the install because they didn't have a dish of any kind for a wing dish. They did throw a DPP44 on the roof where it ultimately failed because it baked in the sun in Summer and sat in water in the Winter. Two different guys came out at different times to improperly locate the wing dish for 129. I finally moved it myself so I could get a reliable signal.

    When the DPP44 failed, the guy who came out to replace it (I told the TSR exactly what was wrong and it was on the work order) didn't bring a replacement DPP44. But, because there were four separate coax runs from the Dish, he could use a DP34 I noticed he did have on his truck. After I had argument with his supervisor on his cell phone, he ignored his supervisor and did as I asked properly installing the DP34 under the eaves. He got a big tip.

    I never ever let these guys hook anything up to my A/V system. They can watch, but don't touch. I don't know how people around here without some technical knowledge get a decent install.
     

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