1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Problem With 211

Discussion in 'ViP211(411)/211K/222 Support Forum' started by Don M, Oct 1, 2011.

  1. Oct 1, 2011 #1 of 10
    Don M

    Don M Legend

    146
    2
    Jul 1, 2006
    I have a 211 receiver. When I switch channels the banner at the top of the screen remains on. If I hit the info button on the remote, it will go off. I have another 211 and it works properly. The banner goes off after a few seconds. Any ideas as to what I can do to get the problem 211 working properly again. Thanks for any help.

    One other thing. On the problem 211 the guide info does not match the info on the good 211. They both show the correct date and time, but the info is different.
     
  2. Oct 1, 2011 #2 of 10
    BobaBird

    BobaBird EKB Editor

    4,022
    0
    Mar 30, 2002
    On other receivers, the lingering banner problem can be cleared up by a power cord reset. It might also take care of the guide problem.
     
  3. Oct 3, 2011 #3 of 10
    Don M

    Don M Legend

    146
    2
    Jul 1, 2006
    If I unplug the power cord will that affect my external hard drive?
     
  4. Oct 3, 2011 #4 of 10
    P Smith

    P Smith Mr. FixAnything

    21,989
    180
    Jul 25, 2002
    W.Mdtrn Sea
    Not.

    Why you concern about EHD ?
     
  5. Oct 3, 2011 #5 of 10
    Jim5506

    Jim5506 Hall Of Fame

    3,660
    36
    Jun 7, 2004
    DO NOT UNPLUG the receiver without FIRST removing the EHD in the menu.

    It very well may corrupt the EHD and you have to go through many gyrations to get it reconnected including losing all recordings on it.
     
  6. Oct 3, 2011 #6 of 10
    P Smith

    P Smith Mr. FixAnything

    21,989
    180
    Jul 25, 2002
    W.Mdtrn Sea
    That's normal procedure - I'm agree and would recommend to anyone, but I found unpleasant way (power outage), the EHD is surviving by 'unplugging' the cord. :)
     
  7. Oct 5, 2011 #7 of 10
    Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    Don M,

    Unplugging your receiver shouldn't affect your EHD. I have mine connected and have never unplugged it when doing a hard reset on my receiver. As far as the banner, what software version does your receiver have? Please let me know. Thanks.
     
  8. Oct 6, 2011 #8 of 10
    Don M

    Don M Legend

    146
    2
    Jul 1, 2006
    Thanks to all for the replys. I did the hard reset and everything is back to normal. The hard drive still works also.
     
  9. VictorTailor

    VictorTailor New Member

    1
    0
    Oct 14, 2011
    I also have a 211 receiver. I want to know the answer. Do you have the solutions now?
     
  10. Don M

    Don M Legend

    146
    2
    Jul 1, 2006
    The power cable unplug worked for me. Everything including the external HD works normally now.
     

Share This Page