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Problem With 622 Locking Up

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Don M, May 19, 2013.

  1. Don M

    Don M Legend

    146
    2
    Jul 1, 2006
    One of my 622s has developed a new problem. It turns on ok and gets a signal. When I go to the menu and press #4 multimedia to transfer movies from the internal hard drive to the external hard drive, the unit locks up. After a minute or two the video goes black and the unit turns off. A power plug reset will get the unit back up and running, but the unit still locks up on menu item 4. Neither the remote nor the buttons on the front of the 622 will work. Has anyone else experienced this problem?
     
  2. Jim5506

    Jim5506 Hall Of Fame

    3,654
    36
    Jun 7, 2004
    Have you removed and re-connected the EHD while the unit is running (requires another reboot)?

    Have you spoken with Dish Tech Support or the DIRT team?
     
  3. Don M

    Don M Legend

    146
    2
    Jul 1, 2006
    I have not tried removing and re-connecting the ext hard drive. I will give that a try. I did talk to tech support on the phone and they are sending me a replacement 622. I would like to get the current unit working at least long enough to transfer some movies to the ext hard drive. Thanks for the suggestion.

    Another of my 622s had sound but no picture. A power cord reset corrected that problem.
     
  4. Mike.H_DISHNetwork

    Mike.H_DISHNetwork DISH Representative DISH Representative

    310
    15
    Feb 1, 2011
    [SIZE=11pt]Don M is the receiver plugged directly into the wall? How long has this issue been happening? Do you notice the receiver cutting off when you try other functions?[/SIZE]

    [SIZE=11pt]Thanks[/SIZE]
     
  5. Don M

    Don M Legend

    146
    2
    Jul 1, 2006
    My replacement 622 arrived today. Before I hooked it up I thought I would give the original 622 one more try. I turned it on and I was able to access the menu andgo to the multi media choice. This time instead of locking up, I got a mesage that the ext hard drive needed to be reformatted. I didn't want to lose all the movies I had stored there, so I unplugged the power from the ext hard drive and plugged it back in. Now all I get is a message saying I have plugged in a device not supported by DISH. The ext hard drive is a 1TB Western Digitalthat has worked on the 622 for some time. I use the same brand of ext hard drives on all of my 622s. I called Tech Support and was told to hook up the replacement 622 and that shouldcorrect the problem. It failed to do so. Any ideas on how I can save the data on this hard drive, or am I just out of luck?
     
  6. P Smith

    P Smith Mr. FixAnything

    21,884
    163
    Jul 25, 2002
    W.Mdtrn Sea
    search and find old posts by a keyword "DishArc"
     
  7. Don M

    Don M Legend

    146
    2
    Jul 1, 2006
    All I can find using "DishArc" is your post here. Can you provide any other info? Thanks.
     
  8. Don M

    Don M Legend

    146
    2
    Jul 1, 2006
    I first noticed the problem on Saturday, 5-18. The receiver as are all my other 622s are hooked up to APC power conditoining units with bsattery backup. The receiver did alright on everything but the menu. I could change channels, check the guide, use pip to change between tuners ( I use it in single mode). As I noted in my post #5 the problem had cleared up by the time I received my replacement receiver, but now the 622 won't recognize the ext hard drive.
     
  9. P Smith

    P Smith Mr. FixAnything

    21,884
    163
    Jul 25, 2002
    W.Mdtrn Sea
    should be much more sources ... someone posted step-by-step how-to copy the folder from one drive to other
     

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