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Problem with account info delays Hx24 (PM from Doug)

Discussion in 'DIRECTV - H24/HR24 Field Trial (private)' started by sigma1914, Mar 18, 2010.

  1. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Allen, TX
    I thought this would be a good way for us to discuss why we didn't get our Hx24. We might be able to help each other figure out why our account was messed up.
    When I called, they were unsure why I had a problem & that my account was great. I ended up getting 12 months free HD Access, $15 off per month with Premier for 6 months by just saying don't auto-renew ST. Nice!
     
  2. HDTVsportsfan

    HDTVsportsfan New Member

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    Nov 29, 2005
  3. HDTVsportsfan

    HDTVsportsfan New Member

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    Well....did you keep auto renew or remove it.
     
  4. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Sep 5, 2006
    Allen, TX
  5. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Allen, TX
    Removed it. I still have MLB EI coming.
     
  6. HDTVsportsfan

    HDTVsportsfan New Member

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    Yeah it is....as well as a bit frustrating.
     
  7. HDTVsportsfan

    HDTVsportsfan New Member

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    I guess I'll wait and see if taking care of that small balance fixes me. I really don't want to go thru the gyration of removing and re-adding it later.
     
  8. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Allen, TX
    My balance was $0, now it's $35 credit. I had an expired credit card on file I never used, so I updated that just in case.
     
  9. netraa

    netraa Godfather

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    Mar 27, 2007
    5 will get you 10 says it's old expired ST activations on the account.

    It's something we run into in the field sometimes.... old sunday ticket, NBAlp, ect... that didn't clear properly hang up the activations process.
     
  10. HDTVsportsfan

    HDTVsportsfan New Member

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    Greeeeeeaaaaaat.
     
  11. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Allen, TX
    I hope you're right. Here's my sports subs, now:
    [​IMG]
     
  12. HDTVsportsfan

    HDTVsportsfan New Member

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    Interesting....2 hours ago mine showed Superfan for $100.

    Now Superfan isn't even listed. Wierd.
     
  13. The Merg

    The Merg 1*

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    Northern VA
    I guess you'll be calling back up... :lol:

    - Merg
     
  14. netraa

    netraa Godfather

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    Mar 27, 2007
    Not current season ticket and season pass subs...

    the ones from last year, or the year before that didn't auto-delete themselves from your account. they are 'invalid packages' or something like that and don't properly mirror to the new IRD and that locks up the activation of the new IRD
     
  15. HDTVsportsfan

    HDTVsportsfan New Member

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    Thanks for the info. How the heck are we supposed to call up and tell a front line CSR to check for expired packages from year(s) past. I guess it doesn't matter if we have a reason or not, it would just be one hell of conversation asking one to do it and not really having a valid reason(in there minds) for asking. :lol:

    "I don't know why I'm asking...could you please just check."
     
  16. HDTVsportsfan

    HDTVsportsfan New Member

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    Yeah...I'm gonna have so much fun this season/fall.
     
  17. tfederov

    tfederov Well-Known Member

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    Nov 18, 2005
    That was pretty much my conversation. :lol:

    On a side note. I was told I qualified to upgrade my equipment to something more advanced. I said I had four HR20s and an HR21. What more advanced could I get? Don't worry.... I didn't bite. :D
     
  18. j2fast

    j2fast Godfather

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    Jul 15, 2007
    I just tried to check "My Equipment" on the Directv site and got this error message:

    Sorry, you cannot make changes to your programming and equipment online because your receivers are not mirrored. Please call customer service at 1-800-DIRECTV.

    Then I went and looked at the activity since my last bill and had this as a line item in addition to the regular items for the next billing cycle:

    Date Access Card Description Price Tax
    03/18/2010 XXXXXXXXXXXX Additional Receiver - Charge $3.83 $0.23

    This prorated mirror/lease fee gives me an outstanding balance of $4.06 showing right now.
     
  19. ndole

    ndole Problem Solver

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    Aug 26, 2009

    Tee hee hee. Here's mine. :D
    [​IMG]
     
  20. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    That's so unfair!!! :lol:

    - Merg
     

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