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Problem with Online Scheduler

Discussion in 'DIRECTV Connected Home' started by nighthawk777, Jun 11, 2010.

  1. nighthawk777

    nighthawk777 Mentor

    31
    0
    May 1, 2008
    On Monday 5/07/10, I added the spanish channels to my package. Last night 5/10/10, I tried to schedule a recording. I tried to do a manual record for channel 441 since the guide is off by an hour for this particular channel, not sure why. But the online scheduler told me that my request could not be completed because the channel was not part of my subscription package. How often does the online scheduler get updated with my subscription information or is this just a bug?
     
  2. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

    3,045
    66
    Feb 23, 2007
    Uxbridge, MA
    Try refreshing your services on D*'s web site. (You will need to log into your account.)

    https://www.directv.com/DTVAPP/mydirectv/mysystem/mySystemResendAuthorization.jsp

    Don't know if this will work, but it's quick and easy, and certainly worth a shot.
     
  3. nighthawk777

    nighthawk777 Mentor

    31
    0
    May 1, 2008
    No go on the refresh. Still can't schedule anything for 441.
     
  4. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

    3,045
    66
    Feb 23, 2007
    Uxbridge, MA
    I'm stumped, it should be showing by now. You may want to give them a call.
     

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