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Problem with the quality of SD on new Hopper reciever

Discussion in 'Hopper System Support Forum' started by FrankH, Jan 26, 2013.

  1. FrankH

    FrankH Cool Member

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    Jan 25, 2013
    I just had a new hopper and joey upgrade from Dish to watch HD channels on our new Samsung LCD-LED tvs. The HD quality is superb and we are very pleased. However, to my surprise the quality of the images of channels with SD images with the new receivers are worse than what I remember in tv quality images in the 1950's (tells you how long I have been watching). The images are pixeled especially noticable on the edges of faces or lighter colored objects with a darker background. It is even more noticable with movement. Neither of the screens are large one is 24" and the other 40". Both displayed very nice SD images using the old receivers we had before the up grade so I know it has nothing to do with a defect in the tvs. Does anyone have advice for me to address this? Are both the new receivers defective? Is there a conflict in settings between the receivers and the Tv? Does the Hopper (and Joey) not handle SD output adequately? :confused:
     
  2. FrankH

    FrankH Cool Member

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    Jan 25, 2013
    Sorry but I realize that my post was to the wrong forum. If the moderator would kindly remove this, I will repost to one of the other forums here.
     
  3. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Moved to a better forum ...
     
  4. some guy

    some guy Godfather

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    Oct 26, 2012
    You can try pressing the * format button and set it to normal or Grey bar which displays 4x3 format instead of stretching the sd picture to fit your 16x9 tv. Taking a sd picture and stretching it makes it look horrible.
     
  5. FrankH

    FrankH Cool Member

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    Jan 25, 2013
    I just had a new hopper and joey upgrade from Dish to watch HD channels on our new Samsung LCD-LED tvs. The HD quality is superb and we are very pleased about that. However, to my surprise the quality of the images of SD only channels are worse than what I remember since the 1950's (tells you how long I have been watching). The images are pixeled especially noticable on the edges of faces or lighter colored objects with a darker background. It is even more noticable with movement. Neither of the screens are large one is 24" and the other 40". Both displayed very nice SD images using the old receivers we had before the up grade so I know it has nothing to do with a defect in the tvs.

    Looking at the Satellite set up we have two - 61.5 and 72. However, I can only get strength readings on sat 72 but the check switch test result says everything is great!!

    Is there a trick to getting signal strength on sat 61.5? Does the Hopper (and Joey) not handle SD output adequately?:confused:
     
  6. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    Duplicate threads merged. Did not delete thread-starter's duplicate post, because he said slightly different things in each one.
     
  7. some guy

    some guy Godfather

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    Oct 26, 2012
    On the point dish screen, and try selecting sat 61.5 and transponder 21 and give it a few seconds to lock on. I believe transponder 21 is 61.5s home transponder.
     
  8. FrankH

    FrankH Cool Member

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    Jan 25, 2013
    I did try the format button on those SD channels but there was no difference. I know what you mean about the 'stretched' image of full and magnified displays.
     
  9. FrankH

    FrankH Cool Member

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    Jan 25, 2013
    When I went to the signal strength page to try your suggestion and I must have left the satellite on 61.5 when I canceled out of diagnostics a while back. It had transponder 2 selected and signal strength around 75 for all three tuners. It may be that to check each satellite you have to leave it selected when closing the page and then come back to it. I had earlier gone through everyone of the transponders, one after another, earlier this evening and got no signal.
     
  10. some guy

    some guy Godfather

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    Oct 26, 2012
    I have a 65 inch and I just tuned to an sd channel and set the format to normal and the picture looks fine and none of the issues you mentioned above.
     
  11. some guy

    some guy Godfather

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    Oct 26, 2012
    The Sat and trans listed on point dish when you first open is the sat and trans for the last channel you were viewing before entering the point dish menu. That sounds like some sort of fluke if no trans showed signal on 61.5 after running a check switch and having it pass.
     
  12. FrankH

    FrankH Cool Member

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    Jan 25, 2013
    strange indeed. The old receiver displayed both satellite signal strengths so there was no reason to go back and forth. So apparently the problem is not with a lack of sat. signal (another post from a user nearby mentioned similar levels using the eastern sat group after his installation).
     
  13. some guy

    some guy Godfather

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    Oct 26, 2012
    What do you mean by both sat signal strengths? Point dish is basically the same on the Hopper as a 722 or older receiver in that regard. It only displays one satellite and transponder signal strength at once and you can change the sat and trans on screen to view signal.
     
  14. FrankH

    FrankH Cool Member

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    Jan 25, 2013
    Been a long time since I did the signal strength tests but thats what I remember. G'nite
     
  15. lparsons21

    lparsons21 Hall Of Fame

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    I have a 73" DLP set and just switched from D*. I'm on EA as is the OP and I think the SD is great in comparison. About the best SD I've seen from either provider, but it is somewhat channel specific.

    One of the locals is a very bit-starved sub-channel that doesn't look really good no matter if you get it off the OTA antenna or satellite.
     
  16. FrankH

    FrankH Cool Member

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    Jan 25, 2013
    There have been a couple of postings I've seen were Dish has tried to explain this away as being related to screen size. But having seen how pretty good it looked before the switch I know this has to do with the new receiver sets. I tried changing to lower resolutions as suggested by others but no joy. Another 'anomoly' is the change in display size after the upgrade.
     
  17. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Most of the mistakes you could make in setup would also affect HD channels (choosing the wrong output resolution, connecting using the SD connections on the Hopper or Joey). I am not one of those snobs that "never watches SD" but I can't remember the last SD channel I watched for any length of time (CSPAN when they were taking the cliff votes?).

    Testing a few SD channels this morning I don't see anything specific to the Hopper to complain about. Postage stamp programs and channels are annoying. But that isn't Hopper specific. SD should always be lower quality than HD.

    You have not mentioned the exact receiver you came from ... that might help to understand what you are seeing. Also were there other changes? Did you move from Western Arc to Eastern Arc? What channels are you having the most problems on?
     
  18. FrankH

    FrankH Cool Member

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    Jan 25, 2013
    I had Dish 500, sw44, sw21. It was installed in 2001 and the receiver CAID no R003047-2501. The upgrade dish is directed to the eastern satellite 65.1 and 72. The old set up was to the western set 110 and 119.

    The Outdoor channel, EWTN, The Blaze, FoxSouth sports channel for a Predator hockey game, ESPNU. The images seem better when the there is more light in the background like on a basketball court, but dark backgrounds make it more noticable. The image reminds me of low resolution jpg images.
     
  19. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    The SD differences are probably the difference between MPEG2 on the Western Arc and MPEG4 on the Eastern Arc. Even Western Arc MPEG2 does not live up to the old NTSC over the air standard you are remembering in your initial posts. MPEG4 is a more compressed signal.

    I got Eastern Arc in 2006 with the 622 receiver ... so I've been watching (until each were upgraded to HD) MPEG4 SD feeds for several years. I did not see any additional quality changes when converting to the Hopper last year.

    Some SD channels barely give DISH anything to work with ... they arrive compressed and DISH recompresses them for rebroadcast. I can see where "JPG" quality comes into play ... especially on a 480i feed. It has been many years since I had a 480i camera for stills - yet SD television is still severely limited by a low number of pixels.
     
  20. FrankH

    FrankH Cool Member

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    Jan 25, 2013
    What your saying makes sense. I was not aware that the two 'arcs' would use different formats for SD. Would that also explain why the SD image sizes on the tv differ from that with the easter arc?

    Thus it does not appear that the problem is with the receivers at all but which satellites the dish is pointed at? Where this is leading me I guess is to either live with it or see if the installer will reposition the dish. He had changed it to the eastern arc because of some trees on my neighbor's property. Our problem is that a number of channels we watch are still SD. Would have been nice to have both good SD and great HD!
     

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