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Problems activating an HR24? (tech is here 6/20/2010)

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by MISpat, Jun 20, 2010.

  1. Jun 24, 2010 #81 of 102
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Yeah - after asking what seemed to be a simple question....and after crowbars were involved...the answer finally rose to the top of the heap. :lol:
     
  2. Jun 24, 2010 #82 of 102
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Well once you start describing a problem that is SWiM related and how reconfiguring the coax/splitters improves something, IT STILL HAS NOTHING TO DO WITH DECA. :lol:
    It could have something to do with the 2.3 MHz comm signal though.
     
  3. Jun 24, 2010 #83 of 102
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Thank you VOS. ;)

    If anyone would know....you are indeed the guru on this. :)

    What's best is that I learned something, survivied the woodshed, Steve is running fine, and several other folks were helped as a result of your input.

    A good day's work I'd say. :D:lol:
     
  4. Jun 24, 2010 #84 of 102
    The Merg

    The Merg 1*

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    Stop talking back to your great-great-great-great-great-great-great-great-peer! :lol:

    - Merg
     
  5. Jun 24, 2010 #85 of 102
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Not to worry...its nappy time. :D
     
  6. Jun 24, 2010 #86 of 102
    MISpat

    MISpat Legend

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    Well these last few posts have made one thing evident to me... you guys have been helping each other out here for a long time! And then I noticed the numbers of posts you guys have... holy moly! :new_Eyecr

    You guys must truly be the gurus here :gott:
     
  7. Jun 24, 2010 #87 of 102
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Just VOS...

    ...the rest of us are in the back of the bus. :D
     
  8. Jun 24, 2010 #88 of 102
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    In your case, it's "the short bus" too. :lol:
     
  9. Jun 24, 2010 #89 of 102
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Get off my lawn now... :D
     
  10. Jun 24, 2010 #90 of 102
    MISpat

    MISpat Legend

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    :lol:
     
  11. Jun 24, 2010 #91 of 102
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Don't encourage him....he gets more feisty... :D

    Next thing you know, he'll tell you to "Go ahead...and make his day".
     
  12. Jun 24, 2010 #92 of 102
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    I was kidding ^^^^^ ya know...:D:lol:
     
  13. Jun 24, 2010 #93 of 102
    The Merg

    The Merg 1*

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    And by VOS's definition of bus, that would be 18 mules lined up 2x2 with a horse up front to lead the way, right? :D

    - Merg
     
  14. Jun 24, 2010 #94 of 102
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Those aren't mules..they're Velociraptors.... ;)
     
  15. Jun 25, 2010 #95 of 102
    MISpat

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    Getting back to this part of the issue, I stopped receiving this error on the basement DVR when I swapped it with the living room DVR. I took the readings anyway and attached is what I got. All of the readings are above 215 regardless of which DVR I ran the test on, and regardless of where (I eventually swapped them back).

    The first two photos ("coax stats") are the Phy levels from when I had the new HR24 upstairs and after I moved it back downstairs.

    The other 4 attachments are from each HR24 in both the upstairs and downstairs location.

    So since I'm not getting the reduced performance error anymore, and all these bit rates are over 215, I should be OK with this part of the problem, right?
     

    Attached Files:

  16. Jun 25, 2010 #96 of 102
    Steve

    Steve Well-Known Member

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    Lower...
    Those numbers look very good. I'd be really surprised if you continue to have issues, at least related to how you're set-up.
     
  17. Jun 25, 2010 #97 of 102
    MISpat

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    System test on the new HR24 gave me the reduced network performance error again. But it appears my bit rates are OK... the lowest number is 215.
    So I guess I can just ignore that error? :confused:

    I also called D* tech support last night about the dish alignment error and the fact that I was getting zeros on 4 of the SWM transponders. The end result was that he said if I'm not having reception problems and I'm still getting Guide data, then not to worry about the error message.
     

    Attached Files:

  18. Jun 25, 2010 #98 of 102
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Perhaps then its a "false" issue...meaning its really not a problem...and may go away on its own in the future with a firmware update.
     
  19. Jun 25, 2010 #99 of 102
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I try not to ignore errors. They tend to be there for a reason.
    It isn't quite clear which is node 2, but looks like the basement receiver.
    The system test may have read this as below 215 and when you used the coax test it barely improved to 215.
    This is still a marginal "pass" and I would work on the cabling to improve this.
    Some have had the barrel in the wall plate cause this, but it could be any connection coming from that location, since this signal path is from the receiver out into the coax and then back to the same receiver.

    The dish alignment error has nothing to do with SWM transponders showing zeros. The SWM zeros have EVERYTHING to do with the other tuners on your SWiM. Each active tuner will cause a zero on another receiver in the SWM signal screen.
    If you want to see no zeros, then have all receivers set to the SAT signal screens, since this drops out all active tuners and frees up all the SWM channels.
    If you monitor one receiver on this screen and change the other receivers out of the signal screens one at a time, you'll see a zero show up for each tuner as they return to being active and "snag" a SWM channel.

    Back to dish alignment error. This may be firmware related. I've gotten the same error on a good system [where other models don't get it] and with a different version of firmware had it on the first test, not not on the second test [retest]. Then get another version that doesn't show it on the first test.
    This kind of tells me this is "still in work".
     
  20. MISpat

    MISpat Legend

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    Do you think this might be the case even though I'm getting the same error on the H23? It's still on the same software version since before the Whole Home installation (0x43de) but the software update did occur after my SWM installation the week before. (for both installs, the tech went up to the dish to check/set alignment)

    You lost me on all the other stuff but I'll pick up some terminators for the open ports on the splitter and run the system test each day for a while and see what happens. I would think the cabling to this receiver would be OK because it's approx 40 ft. and was only run a year ago.
     

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