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Problems in setting up networking and MRV

Discussion in 'DIRECTV Connected Home' started by mikemyers, May 29, 2010.

  1. Jun 3, 2010 #41 of 161
    mikemyers

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    There's so much going on, my head is spinning.

    I decided to simplify. I removed the R16 and the H24 - they're no longer plugged into the 4-way splitter.

    I would like to go back to the simplest situation, as if I was just starting out. I will do a reset of the HR24, and unplug-replug the DECA.

    Which comes first? Do I get the DECA going, then do a reset of the HR24 (doesn't sound right to me because of the three-minute timer), or do I do I first reset the HR24, then when it's all ready, add the DECA?



    With most computer gear, you get "everything else" going first, and then turn on the computer. That implies getting the DECA plugged in first, then doing the reset of the HR24....

    (My plan is to get VOD running, for which I don't need an extra receiver or anything else - it's the simplest configuration I can think of, with the gear that I've got to work with.)

    (I do have two DECAs, but only one power connector for the DECA, so I can't do the double DECA test until the tech returns tomorrow...)
     
  2. Jun 3, 2010 #42 of 161
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I would start with the DECA -router, then the 24.
    Doing it the other way means the 24 comes up without any other DECA to talk to, which could mean it doesn't.

    What I was kind of thinking was:
    Use your two DECAs to first establish the DECA networking. Each needs power [green LED] and only one needs a real network connection [the router]. I was wondering if the R16 would power the extra DECA by connecting it to the SAT input. This is how the DECAs are powered with the H/HR20/21/23s, but I don't know if the R16 works this way. Another thing might be to use a 24 as it might power the DECA, though again I don't think anybody has tried this. The SWiM 21 volt PI could be used, but then you'll lose all your SAT signals while you do this.
    If these two will establish the DECA network to each other, then the cLink LED will turn green.
    This verifies the DECA network is active.
    Next would be to work with a 24 to get it to join this DECA network.
    Then if you can get this to work, move on to the other 24.
    Once[if] you get these to work, you remove the "extra" DECA and you've got everything set.
     
  3. Jun 3, 2010 #43 of 161
    mikemyers

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    I left one DECA hooked up correctly, and connected the other DECA to one of the Satellite-in ports on the R16 as you suggested.

    Both now look the same - each has a flashing yellow cLINK light, and a solid green power light. Neither has a network light.

    I haven't reset the R16.
    I've now reset the HR24 four times.

    No network connections....
     
  4. Jun 3, 2010 #44 of 161
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    With the power LED lit, they "should be" working. Because the cLink is flashing yellow, shows it/they are still searching for each other.
    Sounds like this may be what is/has been your problem all along.
    It doesn't sound/look like the cabling is wired correctly.
    "For grins" connect the DECA to router where one of your 24s is and use that coax. See it the two will "sync" and have the cLink change to green.
    "All of your problems" may come down to a bad coax drop to the DECA to router.
     
  5. Jun 3, 2010 #45 of 161
    mikemyers

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    Sorry, I'm getting sleepy I guess - not sure what you mean. First, I don't have a router, only switches, and I've got four switches spread around my place. I've got lots of long CAT5 cable, so i can connect the DECA no matter where I place it.

    I assume you want me to connect my second DECA to the unused sat-in connector of my HR24? Easy enough. The cable lengths then will be very short. If that's not what you meant, please advise.




    .....nope. When I connect the DECA to the unused sat-in connector on the HR24 nothing happens - no lights on the DECA.
     
  6. Jun 3, 2010 #46 of 161
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    OK, what I'm trying to get you to do is:
    Connect each DECA to a place that you know has a good SAT feed.
    Use the r16 to power one and then use the PI for the other one.
    Let's start with the Hr24 and disconnect the coax to it and use the DECA & PI here.
    Now you should have the two DECAs with green power LEDs and since the coax all go to the splitter, they should sync with a green cLink within a few mins.
    If they don't then your tech may have install bandstop filters where he shouldn't have. these are small "square blocks" with a coax on one end. Your system should only have one over by the R-16, which you should remove for the DECA temp install there.

    Being as late as it is, maybe you want to take a break and PM me tomorrow. or come back and post here & we'll continue.
     
  7. Jun 3, 2010 #47 of 161
    David Ortiz

    David Ortiz Save the Clock Tower!! DBSTalk Club

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    I am positive that I have powered my SWiM and then my DECA (to router/switch) and have gotten green lights without any other receiver or DECA powered up.

    I agree, the coax that goes to the DECA from the 4-way splitter might be bad. I think swapping the H24 and the DECA like I suggested earlier might give us some answers.
     
  8. Jun 3, 2010 #48 of 161
    mikemyers

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    I'm getting way too sleepy - will continue tomorrow. Thanks for all the advice.

    I did try using a different piece of co-ax to the DECA. Didn't make any difference.

    I tried two DECAs, one after the other - both worked the same, no network.

    I tried on on the R16, but the band stop filter was still on the incoming line - should I have removed it? (That's the only band stop filter I have.)



    I can't find any way to get the network light to go on.

    David's comment seems very relevant - if I read it correctly, if I disconnect *everything* from the 4-way splitter except the DECA, and plug my network cable into it, should the green network light on the DECA come on???? I would then have the following:
    a) DISH with SWM
    b) Power Inserter
    c) DECA (with power inserter and ethenet connected)
    Should the green network light come up solid green?

    David - I can't swap the cables for H24 (around 30 feet run) and the DECA (one foot), because of the distance.



    I've got two issues, and maybe they're related. First, the network light never comes on, on the DECA, and second, the H24 doesn't "see" the HR24 when they're both hooked up. (Right now, only the HR24 is connected, as I was hoping to somehow get the DECA to come on..... there's probably a simple explanation here, that I'm just overlooking. Maybe the technician will come by later today with a good answer, but I don't think that's going to answer unless he brings a more experienced technician with him.)
     
  9. Jun 3, 2010 #49 of 161
    David Ortiz

    David Ortiz Save the Clock Tower!! DBSTalk Club

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    Good morning!

    The piece of info that means the most is that when you pressed the dash button on the remote the boxes (H24 and HR24) responded that they were SWM connected. This means that all of the wiring (including splitters and/or power inserters) is correct in these two locations.

    If we assume that at least one of your DECAs is good, then some part of the wiring at its location must be bad.

    So if you were to take your two DECAs and the AC adapter to the location of either the H24 or the HR24, then remove the H24 or HR24 and its power cord, and then attach the coax that you just disconnected to one of the DECAs, you can test the DECA in this new location.

    Just try one DECA first. There are existing ethernet cables near the H24 and the HR24, right? Plug that existing line into the DECA ethernet port.

    Now power the DECA. The guess so far is that the DECA doesn't ever get SWiM connected. But by pressing that dash button, we know the H24 and the HR24 see the SWiM. So we are using wiring that we know is good to see if the DECA is good.
     
  10. Jun 3, 2010 #50 of 161
    David Ortiz

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    You are correct. There are two issues. The H24 not seeing the HR24 is separate from trying to get the DECA to work.
     
  11. Jun 3, 2010 #51 of 161
    mikemyers

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    Do any additional ports need to be opened up in the router? I wouldn't think so, but....
     
  12. Jun 3, 2010 #52 of 161
    veryoldschool

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    I just hope your router has DHCP active.
     
  13. Jun 3, 2010 #53 of 161
    mikemyers

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    What is DHCP Active, how do I know if I've got it, and what does this mean?
     
  14. Jun 3, 2010 #54 of 161
    veryoldschool

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    This is a setting in the router that assigns the IP addresses and all the other network settings for each device connected.
    If your receivers were getting these over the ethernet cable, then it is active.
     
  15. Jun 3, 2010 #55 of 161
    mikemyers

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    This is all very strange. The equipment is all supposedly good, and we've tried other identical parts in the case of the 4-port splitter and DECA The functions just don't work.

    After the technician was her for several hours, and lots of reboots, nothing worked. No MRV. No networking. Therefore, no VOD.

    Around 3pm we gave up, and the plan is/was for a supervisor and the technician to come back here together and figure things out.

    ----------------------------------

    With nothing to lose, I figured I could play around with the gear, and see if I could figure anything out.
    The IP address for the HR24 was 192.168.1.89 (which is typical of my computers in my apartment.

    The IP address for the H24 was 169.254.3.100 which is nothing like my computers - which made me think that's a number generated by DirecTV. That seemed like a better number for use with the DECA setup.

    So, I did yet another reset of the HR24 and the IP now said 169.254.8.88 which "sounded" like something that would work with the H24....

    .....but nothing worked.

    ----------------------------------

    Since the system had once worked with my internet, I hooked everything up the wrong way. I plugged the ethernet cable into the HR24 and did the network setup, and everything looked good. No more errors. I then did the same to the H24, plugging in a network cable to that box as well, and after a reset and a bit of network setup, it was happy too.


    Now everything works. I can see the HR24 programming from the H24, as well as the internet. I'm back to where I was a week ago. I will do another download for VOD, and see if I eventually get an error message, as happened a week ago.

    ----------------------------------

    I'm thoroughly puzzled. Why does all my stuff NOT work when hooked up properly, but seem to work when I plug the network cables into the H24 and HR24 which I know is wrong?
     
  16. Jun 3, 2010 #56 of 161
    mikemyers

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  17. Jun 3, 2010 #57 of 161
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Have you restored Network defaults? Since you keep going back to ethernet, your 24s keep getting "confused."
     
  18. Jun 3, 2010 #58 of 161
    veryoldschool

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    :bang

    You have yet to have the DECA to router come into the DECA network.
    Without this the 169.xxx.xxx.xxx IP is being generated by the receiver because there is no connection to your DHCP router.

    Connecting the ethernet cable to the 24s overrides their internal DECA.
    Getting the 24 to go back and use the DECA is hard.
    Rebooting, resetting network defaults, resetting everything, unplugging the power for 10 mins, etc. need to be done and not having the ethernet cable connected are the only ways to get this to shift back to coax networking.

    "Pick one" and use another location with both a SAT cable that works on a receiver AND a working ethernet cable to your router for where to connect your DECA to router. Then go back to the first location with a 24 and reset everything you can until this one shows it has networking.
    The DECA router should end up with all green LEDs and the 24 should show it is networked and has internet connectivity in the info screen.
    Once you can verify that you have the DECA to router active and one 24 connected, then you can move the DECA to router location back and see if it still works at that location.
     
  19. Jun 3, 2010 #59 of 161
    mikemyers

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    Sorry, but could you please clarify a few silly things for me?

    First, what do people mean by "DECA to router"? I don't have a router - all I have is an ethernet cable coming in to my apartment, and it goes to several switches, also in my apartment. When you type "DECA to router", why even mention the router? (Are we talking about a device such as a Linksys Router that some people use to connect to their modem?)

    Next, what is the DECA network that we want the DECA needs to come into? As far as I can tell right now, the only "network" that is running in my apartment is the Ethernet. There "should" be a network going between my HR24 and H24, but I don't think that is running.

    You say "Pick one", and I assume you're referring to one of my co-ax cables going to a receiver - OK, I pick the co-ax cable going from the 4-way splitter to the HR24. The HR24 now has an Ethernet cable going to my switch. Please pretend you're talking to a kid, and try to tell me specifically what I should disconnect/connect.... or if you email me your phone number, to "mikem @ rc-racing.com" maybe I can call you. I just don't "get it".

    -----------------------

    Apparently, all this started because the technician hooked up my system "wrong", but it worked. He told me this is how he's been doing it for others, and they have had no problems. Maybe I'm lucky that I did have a problem, or it would have remained set up "wrong" all this time, and I'd be unaware of it.

    (Just curious - what's the difference between leaving things as they are now, or correcting it? Is the problem that it's generating more traffic on my Ethernet network, and doing this on the co-ax would be more efficient?)
     
  20. Jun 3, 2010 #60 of 161
    veryoldschool

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    Most setups have a router connected to the DSL or cable modem.
    You seem to have just the ethernet cable and a switch [or switches].
    For every "DECA to router" figure this is "a DECA connected to your ethernet switch".
    On the coax side: Do you have your own dish, or [again] do you simply have a coax coming into the apt and then connect a splitter to it? Do you have more than one coax?

    The idea of going with the DECA networking is to not have to use the ethernet other than for access [at one point in the DECA network] to the internet.

    Let's first realize what you have from the questions above and then maybe everyone here can understand a few things better.

    Does your 4-way look like this:
    [​IMG]
     

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