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Problems with EA Satellite at 77 - Outage 1-30-11 - A Continuing Story

Discussion in 'General DISH™ Discussion' started by whobie, Jan 30, 2011.

  1. Feb 1, 2011 #81 of 223
    dpeters11

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    Thanks, that makes sense. I hope they resolve the issue soon, and I really mean that.
     
  2. Feb 1, 2011 #82 of 223
    Bill R

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    So do I and I'm sure a lot of other local customers feel the same way. What is really frustrating for a lot of customers around here is the lack of information coming from DISH and Echostar. I'm sure that, by now, they have some idea of what the problem is (or was), can the problem be resolved and, if so, when.

    I do know one person that called DISH this morning about a re-point of his 77 wing dish to 61.5. He was told that he could get that done for $65 but would have to pay $65 again when (and if) our locals are moved back to 77. He called me after he talked to them and said he is seriously thinking about dropping DISH and getting cable. It just so happens that the local cable company is having a "Super Bowl Promo" and are really offering some good deals to new customers.
     
  3. Feb 1, 2011 #83 of 223
    lparsons21

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    For those that have the mixed pointing, why not just get the switch over to EA and you don't have to point and repoint. Dish has been pushing for 'pure' arcs for quite sometime now. Some of us payed to have them do it 'cause we wouldn't wait for the call to get it done for free.

    It just seems to me that keeping a mixed setup is just asking for problems. Or is there some reason not to do it that I'm not aware of?
     
  4. Feb 1, 2011 #84 of 223
    dpeters11

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    Yeah, this is a really bad time to lose local HD channels and not know it will be back soon. People have their Super Bowl parties planned, and not everyone gets a good OTA signal.
     
  5. Feb 1, 2011 #85 of 223
    Bill R

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    It just isn't that simple. DISH may be "pushing" for "pure" arcs but the local installers sure haven't bought into that. In every case that I know of for existing customers they put up wing dishes for 77. In most cases that I know of the people that called DISH and asked to upgrade to a single dish (EA 1000.4) were charged for it. Most people don't think that it is worth paying and since their two dish system worked fine (until 77 went out) they did not think it was necessary to have a single dish. Around here only the new HD customers are getting the single dish installs.
     
  6. Feb 1, 2011 #86 of 223
    lparsons21

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    Thanks for the info Bill. Around here, most got switched completely to EA when the locals lit up in HD on 77. Very few got a wing dish, mostly those that used a local retailer instead of calling Dish directly.
     
  7. Feb 1, 2011 #87 of 223
    James Long

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    It sounds like DISH needs to smack the installers around. Or make them eat the cost of repointing people twice if they don't want to follow the corporate instructions.

    The trouble is a few years ago there was no "Eastern Arc" and installers got used to installing wing dishes. Some never broke the habit. I know a local installer in my EA town that hated the EA dishes ... which I never understood. One dish is easier to install than two.

    As for a fix ... I'm hoping something can be done in the sky that ends up being faster than going around on the ground repointing or replacing thousands of dishes - and then moving them back after the fix.
     
  8. Feb 1, 2011 #88 of 223
    Bill R

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    I talked to quite a few of the installers that work in our area and they are, for the most part, knowledgeable, motivated people who want to do a good job. The problem is the (seemingly) sleazy gypsy company they work for. I agree that DISH needs to get more control over what their contractors do but it seems (to me) that nobody is "looking" at what goes on in parts of our area.
     
  9. Feb 1, 2011 #89 of 223
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Full Western Arc plus 77 isn't the worst install ... and you wouldn't have to go back far to see me suggesting it here as an option (either full arc being the minimum, adding 77 or 61.5 depending on where one's locals were). But anything else puts one outside of the box DISH works in. And when something bad happens, such as losing use of E8, DISH's reaction may not help customers installed outside of that box.

    I'm fortunate that this doesn't affect me (I have full EA, my locals were already on 61.5 and - most importantly - I could reaim a satellite dish whenever needed). I'd probably be out there reaiming the 77 dish myself ... hoping that DISH didn't "fix" the satellite issue on Saturday night turning my Sunday in to another day needing reaiming.

    At this point there is no telling how long it will take to get a fix for 77 in place.
     
  10. Feb 1, 2011 #90 of 223
    bobukcat

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    When I had mine converted to EA from 110/119/61.5 it was free because they had added my HD locals on 77. I requested when I setup the appointment (with Dish) to have EA installed and was given the typical "that will be up the installer, if they have a EA dish on the truck, etc." statement. When the installer showed up I told him I wanted EA, he said let me check, called Dish and within 5 minutes was putting together the EA dish. I don't know if I was just lucky, knowledgeable enough to convince them, "one of their most valued customers" or a combination of things but I didn't have to put up any kind of fight at all.
     
  11. Feb 1, 2011 #91 of 223
    dpeters11

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    I just got an email from the Dish friend I originally posed my question for. He apparently tried to get a full EA dish when they first came out, and was told that they were only for new customers. He still can't get it installed now, since it will be "fixed soon." He's going to give them another week to fix the satellite and move things back, or he is going to tell them to set him up with EA, or he'll have to leave as a 10+ year customer.
     
  12. Feb 1, 2011 #92 of 223
    Mike109

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    James Long,

    I'm relatively new to Dish and have the full eastern arc in the Chicagoland area. Looking at many channels last night everything I typically watch seems to be there. I never really researched what satellites carry which programming. Do you have any idea which channels used to be on 77?
     
  13. Feb 1, 2011 #93 of 223
    scooper

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    Mostly what 77 had on it was locals, there may have been some other CONUS programming on it. Since you're on Eastern Arc in Chicagoland - you're OK - everything you need to watch will be on 61.5 or 72.7 .
     
  14. Feb 1, 2011 #94 of 223
    James Long

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    Agreed. 77 was all local markets except two transponders with DISH Latino package channels. The DISH Latino channels were restored to a transponder on 72.7 and most of the locals have moved to 72.7 or 61.5. The few markets that remain on 77 are within the footprint of the temporary satellite (E1).

    Chicago locals were on 61.5 and were not affected by the shuffle. The only effect on a Chicago subscriber with EA would be the loss of 19 HD PPV channels (with 4 HD PPV remaining). Everything else should still be there.
     
  15. Feb 1, 2011 #95 of 223
    fuzzface

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    Here's the "story" I just got from a rep:


    "I want to apologize for the confusion – a rare electrical anomaly has recently affected one of our satellites, as well as a neighboring satellite owned by another company. As a result, the satellite that provides your local channels in HD is temporarily unavailable. This is the only time in our history that something like this has occurred. We are working very hard to correct the issue as quickly as possible, and are hoping to have this resolved by the end of the week."
     
  16. Feb 1, 2011 #96 of 223
    James Long

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    The Venezuelan satellite at 78? :confused::confused::confused:

    EchoStar owns all three satellites at 77. The next closest would be AMC 2 and AMC 5 at 79. Odd answer ... but hopeful that by "the end of the week" we might see a fix.
     
  17. Feb 1, 2011 #97 of 223
    peachead

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    Called dish today and told them I was tired of loss of locals after talking to a couple of techs they let me set my own 1000.4. All channels up and best picture I have had in months.
     
  18. Feb 1, 2011 #98 of 223
    Mike109

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    Thanks for the information.
     
  19. Feb 1, 2011 #99 of 223
    aa4wp

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    I called Dish today. Girl said outage is widespread, and they don't know when it will be fixed. Also glad we have OTA, but will have to reschedule DVR events that we got on sat 77.

    Wendell
     
  20. Feb 2, 2011 #100 of 223
    R0am3r

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