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problems with hr44...genie..

Discussion in 'DIRECTV General Discussion' started by bjlc, Jan 23, 2014.

  1. bjlc

    bjlc Icon

    1,053
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    Aug 20, 2004
    okay.. I convinced my wife to get a Genie.. so we get one.. but it won't hold the resolution.. it jumps from 1080I to 480p with out anyone touching anything.. I called D*.. they sent me a new one.. but the sound, the sound on the same channels is like some one talking out of a Campbells soup can.. to the point where I reinstalled the first unit.. I need some concrete advise .. NO RIPPING.. I am asking for out and out true suggestion.. all they to the point, where I wonder if I should just chuck it all back and go without the DVR.. or not a genie.. please give me advise of what to do with this unit..
     
  2. Drucifer

    Drucifer New Member

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    NY Hudson...
    Settings/Display/Video/Native - Is what?

    Settings/Display/Video/TV Resolutions - Which boxes have check marks?
     
  3. inf0z

    inf0z Legend

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    Oct 15, 2011
    If you call back and go through troubleshooting and it turns out that the issue cannot be corrected chances are you'll go to their case management team (since you just had a replacement sent out within the last few days) and the case management team will verify all the troubleshooting the previous agent did, send out a tech to take a look, and swap the unit out again if needed. Once the tech has completed the work order case management will provide you with a follow-up call to verify everything is working up to your expectations.
     
  4. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,441
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    Jan 10, 2008
    NY
    Are you changing the channel when the resolution changes?
     
  5. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    While this may be true enough, a lot of trouble shooting can be done here. Many times folks' issues are cleared up through advice in the forum.
     
  6. bjlc

    bjlc Icon

    1,053
    5
    Aug 20, 2004
    no.. the resolution just jumps.. but at least I can listen to it.. gees.. I would never in a million years expect the sound to be screwed up.. its one of the things that I brag about most when discussing D*.. I just couldn't believe it.. I will have to call them back.. but, if I have to.. I would sacrifice resolution for true stereo , or surround sound.. but on the first unit, even though we have only check marks in 1080i and 1080 p .. the front of the genie, the res button and light, jumps down to 480 p..
     
  7. bjlc

    bjlc Icon

    1,053
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    Aug 20, 2004
    btw.. thank you guys for all the great advise.. I truly mean it..
     
  8. inkahauts

    inkahauts DIRECTV A-Team

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    What resolutions do you have checked in the settings?
     
  9. MysteryMan

    MysteryMan DIRECTV A-Team DBSTalk Club

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    May 17, 2010
    USA
    We need more information. Is Native set to ON or OFF? Is Dolby Digital set to ON or OFF? What resolutions are checked in Settings? (480i, 480p, 720p, 1080i, 1080p). Are you using a AVR?
     
  10. jimmie57

    jimmie57 Hall Of Fame

    6,395
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    Jun 26, 2010
    Texas City, TX
    Pay attention to pressing the remote buttons. If you press and hold the "Exit" button on the remote it will switch the receiver to SD ( 480p ) mode. Pressing and holding it again will switch it back to HD mode. Maybe that is what is happening ??
     
  11. bjlc

    bjlc Icon

    1,053
    5
    Aug 20, 2004
    native is off.. and no one is touching a remote. . but the resolution on the front of the genie goes from 1080i to 480p.. and the only check marks are in the 1080 area...
     
  12. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Does, in fact, the picture also change to SD?
     
  13. inf0z

    inf0z Legend

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    Oct 15, 2011
    Yeah - I should have clarified that. My point was he isn't stuck with using one of two different possibly faulty receivers he can get a working receiver if the issue isn't able to be resolved via troubleshooting.
     
  14. inkahauts

    inkahauts DIRECTV A-Team

    21,529
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    Nov 13, 2006
    Is it hooked directly to the tv or via a switch of some sort. I also assume it's hooked up hdmi?
     
  15. bjlc

    bjlc Icon

    1,053
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    Aug 20, 2004
    yes hdmi is the hookup..
     
  16. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,153
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    Winters,...
    If you really want help here, you could be more forthcoming with details and answering each question that's been asked.
     
  17. Bill Broderick

    Bill Broderick Icon

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    Aug 25, 2006
    Long Island
    IS the Genie connected to anything else, such as a DVD recorder?
     
  18. MysteryMan

    MysteryMan DIRECTV A-Team DBSTalk Club

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    May 17, 2010
    USA
    Many people (myself included) tried to help you. In order to identify your problem we needed more details and asked you to provide them. For the most part you failed to do so as Laxguy stated in post #16. On top of that you walked away from this thread you started. You have a history of stating "NO RIPPING" whenever you post a issue you're experiencing. Ever ask yourself why you need to do that? :sure:
     
  19. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,441
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    Jan 10, 2008
    NY
    right is not like we "RIP" folks here on and everyday basis, only now and then.... :rotfl:
     

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