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Program Guide DOwnload Problem

Discussion in 'Standard Definition Receiver Support Forum' started by RP2389, Dec 26, 2002.

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  1. RP2389

    RP2389 New Member

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    Dec 26, 2002
    I just installed my PVR 721 last week. I am using my existing Dish 300 Dish using satellite 119.

    Problem is I cannot get a program Guide downloaded unless I remove the Smart Card and re-insert it. I then only get 48 hours program guide.

    Customer support said I need to get the 500 Dish to automatically get the program guide downloaded daily but I don't know if that is true.

    Help pleaese ! I don't feel I should have to remove the card every day to get a program guide. I thought I was supposed to get 7 days program guide.

    Thanks...Ron in Anaheim
     
  2. Nordug

    Nordug Mentor

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    Aug 5, 2002
    I believe the 9 day guide is only available on 110.
     
  3. RP2389

    RP2389 New Member

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    Dec 26, 2002
    I was told that I cannot get 110 with my older Dish,,,only 119.

    I would be satisfied with a 2 day Guide (I Guess?) if it was just downloaded automatically without me hgaving to reboot.

    Ron
     
  4. Geronimo

    Geronimo Native American Potentate DBSTalk Gold Club

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    Mar 23, 2002
    You have to either get a second dish or a DISH 500.
     
  5. marshalk

    marshalk Legend

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    Jun 9, 2002
    Curious, I only have 119 as I can not "see" 110 from where I am in Alaska. While I do get some "no information" periodically I generally get the short guide every day. I do not have to reboot at all.
     
  6. greylar

    greylar Legend

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    Oct 31, 2002
    I get only 119 and was fine with the 2 day guide but now it seems that doesn't download unless I do a reboot. BTW you don't have to pull the card to do a reboot, just hold the power button on the unit for about 7 seconds. I think this is the better way of doing it. There is no rish of damaging the card over time.

    Greylar
     
  7. marshalk

    marshalk Legend

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    Jun 9, 2002
    I wonder if this is somehow related to the compression of the program guide data that Scott alluded to some time ago.
     
  8. JimW396

    JimW396 Cool Member

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    Oct 20, 2002
    I am experiencing the same problem. I only see 119 and the 2 day guide does not download anymore unless I do a reboot. It seems to have started about the time of the 1.08 update. There was no problem before then.

    Jim
     
  9. marshalk

    marshalk Legend

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    Jun 9, 2002
    I agree this problem cropped up after the 1.08 update. Of course if they would just put the EPG on 119 (in addition to 110) this problem would go away.
     
  10. greylar

    greylar Legend

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    Oct 31, 2002
    I basically don't have a guide unless I reboot. Yea yea I know buy a dish 500.



    Greylar
     
  11. P Smith

    P Smith Mr. FixAnything

    21,989
    180
    Jul 25, 2002
    W.Mdtrn Sea
    If you guys could do a little handwork, you could buy second LNBF and SW21, tie by plastic straps the second LNB to existing and get the 110 sat ! It's easy and will take same time what you spent reading and posting here. :)
     
  12. marshalk

    marshalk Legend

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    Jun 9, 2002
    Except of course for those of us who can not "see" 110. The real solution is for dish to put the EPG data on 119 in addition to 110.
     
  13. Bob Haller

    Bob Haller Banned User

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    Mar 24, 2002
    Did the latest 721 software cause yet another bug? No guide loading?

    I shake head in dispair, this reminds me so much of the ??

    Its likely that all E beta testers have both slots and this wouldnt ever see this:(
     
  14. Bob Haller

    Bob Haller Banned User

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    Mar 24, 2002
    I am looking for her contact info that WAS laying right on my desk, will get back to you.
     
  15. johnsmith22

    johnsmith22 Legend

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    Jul 12, 2002
    I agree, not everyone is fortunate enough to be able to get 110, It would be so good if Dish could put the extended guide on 119, there must be a bit of space for it somewhere!
     
  16. duncan42

    duncan42 New Member

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    Jan 7, 2003
    :shrug:

    Yup - I have just had the same experience this morning. The Dish Network advanced tech said that my PVR 721 vendor should have told me that I would need to be able to 'see' the 110 sat, but probably just assumed that I already could. He also told me that they are moving the extended guide for Dish Player recorders to 110, which would have annoyed the heck out of me even if I had not upgraded to the PVR 721.

    I tried to negotiate with Dish customer service that they send me the Dish 500 and all necessary switches free of charge, given that I am a long standing customer blah, blah - but I would have had to have signed up to the top 150 (which I don't watch) for one year and paid for the switches myself. So, this morning I downgraded my programming to locals and TV5 only in protest ;)

    Now, not only can I not get the extended guide with my PVR721 but I actually only get 1 hours worth of guide, then 'No Information'. I am hoping that this is a temporary bug - does anybody know?

    Otherwise I love my PVR 721 (and long live Dish customer service!)
     
  17. marshalk

    marshalk Legend

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    Jun 9, 2002
    I find I have to to a re-boot (hold the front panel power switch down till it boots) to get it to reload the guide data. This then gets you about 2.5 days worth of guide. A hassle and a new bug that was not there before L107.
     
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